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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,193 Topics
  • 4,439 Replies
1193 Topics
G
GGMcBeginner
asked in Billing & Payments
Monthly fee went up?

Fee for two phones went up by $1.08 a month beginning in October.  Why the extra charges?

944
G
3 years ago
A
adelinalynnBeginner
asked in Billing & Payments
Tab Bonus Confusion

I want to leave koodo and pay off my phone.  I have $83,94 on my tab bonus but it doesn't give me the option to pay it off.. am I able to pay it off in store?The tab balance I paid off ($195) was $15 monthly which equalled 13 months left, and the tab bonus is $83.94 with a $6.46 reduction monthly equals about 12 months left for that to reach $0 ... if I'm correct, combine that puts me at 25 months/ over two years left with kooddo which doesn't make sense because I have already been with koodo for one year out of a two year contract.Since I paid the tab I just have the tab bonus (12 months)… is there any way to find out when the contract actually ends?Any details in regards to the tab bonus plan would be appreciated as I am a little confused as to how it works and would like to pay it off so I can change plans. 

14321
Allan M
3 years ago
P
Papa DBeginner
asked in Billing & Payments
Data Usage

I was notified I’d used 100% of my data usage and my data is blocked until my billing period is over. I haven’t bought additional usage and being a ludite here, I am able to watch videos on u-tube. Will I have overcharges on my next bill. And is it watching u-tube videos that is using up my data? Thx.

2044
P
3 years ago
P
PaulMccartney17Beginner
asked in Billing & Payments
Cancelled account, last bill for negative amount.

Hello, I cancelled my phone the beginning of September to move to Mexico. I was told because it was a partial month, I should receive a bill around now, for $13. Once paid, its all done. I just received it, and it is -$40.35. Of course it is beyond impossible to speak to anyone, and I do not have a phone in Mexico, nor do I want to attempt getting ahold of Koodo from here. Will this be credited back to my bank account? Also, will my entire account just disappear in the coming weeks, as the phone number, and account no longer exist? I had no tab fyi, so I hope its as easy as that. Anything helps, thanks.

5992
P
3 years ago
B
BraunbBeginner
asked in Billing & Payments
411 Usage

I bought my elderly mother the wireless home phone but got charged extra for her using the 411 number.  Is there any way to get that blocked so she can't use it?  Thank you.

4541
Dinh
3 years ago
Jag Mann
Jag MannBeginner
asked in Billing & Payments
Accidently topped up twice

Accidently topped up twice. would like refund on second amount 

1461
Dinh
3 years ago
Y
YsanneBeginner
asked in Billing & Payments
Cancel a phone on my plan

Okay so I have 3 phones under my name one for my daughter, mine and then the 3rd was my boyfriends. We have broken up and I need to know how to cancel his phone and stop the payments? Can this be done?

14933
D
3 years ago
D
duanewwadeConnector
asked in Billing & Payments
Tab Question - Early Payout on my credit card

I wanted to pay my tab off, immediately via my credit card. When I went through the steps, it added the amount to my next bill.I currently have $300 credit on my account and owe $700 for my tab. My billing cycle is still a while out.My question is: If I make a payment, to my account now/today, will that apply to my tab, or just leave me with $1000 credit and still owing my tab?

1482
D
3 years ago
R
RitzBeginner
asked in Billing & Payments
ADT discount

Can someone pls guide on process to get $10 discount on ADT while I am having Koodo line?

2364
R
3 years ago
M
mjohnnyBeginner
asked in Billing & Payments
Charged for the rest of my Tab

I received an email from koodo (yes, their proper email) and phone number giving me a deal for a new phone. I had the option to get a new phone without having to pay the $60 remaining on my tab. I’ve done this before, years ago they offered a similar deal and it worked. But this time I was still charged for the remaining tab. Why?

855
M
3 years ago
G
gmackBeginner
asked in Billing & Payments
Why is there a tab charge on my bill when my tab balance is zero? Why is this still an issue when so many other people have asked this question?

I have paid off my tab, but there is a tab charge on my bill. Many other people have asked about this. Why is this happening?

2232
R
3 years ago

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