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Self Serve

All discussions about Koodo Self Serve.

  • 520 Topics
  • 2,123 Replies

520 Topics

Liam Henderson
Liam HendersonBeginner
asked in Self Serve

Can not swap Sim

I recently lost my phone. I got a new one, and purchased a new sim card from Koodo to replace it. When I go to swap sim cards online it tries to send me a email verification code to countine. The issue is the email never comes so I cant continue. My email is correct on My Self Serve because I recieved other emails from Koodo. I went to the koodo store and they could not help me. This is very limiting because I do not have access to a phone until this is resolved.

8
D
10 months ago
M
Mendy MooBeginner
posted in Self Serve

no service on my phone

I just sent up esim online for Koodo I want to transfer mY old number it said like a couple hours and it didn’t work I have no service now at all

2
D
10 months ago
R
rodbharConnector
asked in Self Serve

Blank screen when I click "Manage Plan and Add-ons"

I have tried the following four browsers on my macbook and cannot get anything but a blank white screen when I click “Manage Plan and Add-ons” after logging into my account: Safari, Chrome, Firefox, and MS Edge. Please do not ask me to search for answers. 

1
D
10 months ago
G
greenhornet003Advisor
asked in Self Serve

link to account...what does it mean?

What does "link to account" mean? Under self serve. Means my account number  is linked to my email? 

14
Darius Koodo
10 months ago
D
DylanEBeginner
asked in Self Serve

New SIM - no verification code received to email

I want to activate a new SIM and my verification code is not being sent to my email address.  I have checked all folders.  Please assist!

7
Dinh
10 months ago
S
sam811Beginner
asked in Self Serve

I moved from prepaid to postpaid koodo. Why has my number changed?

I moved from prepaid to postpaid koodo. Why has my number changed?

3
S
10 months ago
L
leducaBeginner
asked in Self Serve

transfer main phone number

What happens to the remaining phone numbers on my account if the primary account transfers to Public mobile?

1
Dinh
10 months ago
R
RandomCanadianOrganizer
asked in Self Serve

Updating Perk not working

Hello, I can't update/change my desired Perk. When I try to update via self serve & manage perk, the screen flickers a few times and terminates with the error message “ Oustanding Order! There is currently an outstanding order in progress and it is blocking the AddOn selection.”   There are however no outstanding orders.  I've already tried clearing cache and changing browsers.Thx in advance for any help provided!

15
D
10 months ago
G
greenhornet003Advisor
asked in Self Serve

entering self serve information before got offical email

Registered for self serve after I got my new Koodo sim card loaded. Now when the official email came though a day later I could not finish registration on self service, cause I did it on a previous email asking to register. How do I fix this?

7
G
10 months ago
E
Evy22Beginner
asked in Self Serve

Adding New Line

I added a new line for a family member to my account but it’s not showing up in my self serve online. I got a plan for BYOD and just purchased the sim card online. The sim has shipped and I was wondering if the line should have appeared in my self serve by now?Or do I have to wait until inserting the sim card in the phone for it to show up in self serve?

2
E
10 months ago
J
JessicaOrganizer
asked in Self Serve

SIM Card

Why do I need a new SIM card if I am updating my plan and not getting a new phone? 

6
Timo Tuokkola
10 months ago
G
geoffhart1962Beginner
asked in Self Serve

Two-factor authentication not working

I tried logging into my account (prepaid) a couple days ago, and was asked to use two-factor authentication. I’m pretty sure I didn’t activate that feature, but I don’t object to it… except that it doesn’t work. I’ve tried for 2 days now to log in, and the Web site is not sending me either an SMS code or an e-mail containing a code. I tried the chatbot, and it’s appallingly bad. Completely useless. I tried booking a callback; no phone call. And there doesn’t seem to be any way to reach an actual human. I’ll try Facebook and see what happens, but these problems need to be fixed.

4
G
10 months ago
S
sabatineConnector
asked in Self Serve

Shock free data alert no on second line

I have 2 lines, line 1 has the alert, but line 2 says that it's been turned off and I have to chat with a rep to get it turned on. I did that but they could not help, could not even find the part of the website that shows where the data alert is turned off.  How do I get it back on if even the rep can’t help?

12
S
10 months ago
T
TedjoBeginner
asked in Self Serve

Port notification text never came?

Port notification from previous provider never arrived. Should I just switch Sims now and hope it will work without the YES? seen others replies that they never got the text but the number ported anyways

1
D
10 months ago
I
indo.canadianConnector
asked in Self Serve

Help: Unable to change my free perk

I’m having an issue in self serve > manage my perks. When I click on it, I'm getting a blank page for perks. I want to change my free perk from "unlimited international minutes" to "unlimited international SMS".I have tried:- clearing cache/cookies- different browsers- different laptopsNone of the above has helped.I have already tried to do this over the phone with a Koodo rep and they experienced the same. My new billing cycle starts soon on April 2nd and I want to get this change done before that, so that I can use it starting with the new billing cycle. Please help.Thanks.

6
Boa_Guy Koodo
10 months ago
J
JoStanBeginner
asked in Self Serve

How to go back to old plan from seasonal hold?

I have a tab balance and concern about the early termination charges if I choose the new plan available in self serve when trying to reactivate my koodo service. There were no options there to go back to the old plan and I can’t also speak to any of the agents as they can’t currently call me because my service is currently on hold. I urgently need my service back so would really appreciate anyone who has an idea on this. Thank you so much in advance!

2
R
10 months ago
N
newcomerBeginner
asked in Self Serve

Self Server Register

I did receive a self-serve registration email but when I click on the link, I just get sent to the basic koodo website. I’ve attempted to register using koodomobile.com/support but typing that in only sends me back to the basic koodo page. I have my Koodo phone number and my account number. 

3
Bernard Koodo
10 months ago
M
mcgautreauOrganizer
asked in Self Serve

Replace a lost SIM card

The North American SIM was lost while overseas, I need to replace it in an old-fart ZTE flip phone. How do I set this up?

1
M
10 months ago
D
D2hsdanCoach
asked in Self Serve

Can't change plan with self serve

Been trying for days to change plan but keep getting error with ice cream cone picture.

5
Flo Koodo
10 months ago
K
KrysBBeginner
asked in Self Serve

Mailed Phone - New Sim

I lost my phone and the new one I ordered came in the mail with a new sim. I need to be able to activate my SIM card but need my phone number to receive the verification code. I can’t get in my email because I need the 2 step verification code to my phone. But I can’t get it going. Any suggestions?

1
D
10 months ago
G
GamingTRockstar
asked in Self Serve

Issue choosing perk when trying to change my plan.

I currently see an offer for 30GB (With Free Perk) for $50 on both mine and my girlfriends accounts. However when either of us try to make the switch, we get the below error. Any advice as the chat system for Koodo doesn’t seem to have an answer and I have to wait for a call back.     

10
G
10 months ago
O
oana23Beginner
asked in Self Serve

Unable to update billing address

Hello, kindly assist to fix this glitch. I am trying to change my billing address on self-serve since couple of days, the address is found by Canada post, the page shows successfully updated, and then nothing happens. I refresh, restart, clear all cache, restart the phone even, nothing changes. Kindly help, it is urgent. Thank you 

4
O
10 months ago
SAFOR3V3R
SAFOR3V3RBeginner
asked in Self Serve

Call control not working

Can't go onto call control my account. When I go into manage account and go to call control it just keeps saying "page isn't working, koodomobile.com isn't able to handle your request". What's going on?

2
SAFOR3V3R
10 months ago
M
MoonjoolConnector
asked in Self Serve

Data Preferences not updated

I recently added data for the first time to my plan, and am concerned about managing it. On checking my “data preferences” page it still shows me as having “pay per use” data and states my data will not automatically be paused when I reach my limit. Shock-Free Data alerts You've opted not to receive any notifications or to have your data paused when you reach your limit. Additional data will be charged on a pay-per-use basis. If you'd like to change your preferences, please schedule a callback with one of our reps at www.koodo.com/chatPay-per-use data roaming alerts You'll get text alerts for the following pay-per-use (PPU) data roaming charges:$25$50$75$100( PPU roaming data will also be paused )Only users with permissions or access to Self Serve can unpause data and allow additional data to be charged on a pay-per-use basis. I requested a call-back as it says, spoke to a rep who ASSURED ME that data notifications are on. I waited until the end of the billing cycle and rechecked my ac

5
M
10 months ago
C
CarolatHomeConnector
asked in Self Serve

How to set up data alerts?

I want to set up data alerts but when I try to do it through the chat it just loops me back to what is below.  Any idea how to set up?Thank you.      

5
C
10 months ago

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