Self Serve

I have to say, after all of my complaints about logging into my Prepaid self serve, that the last couple of times it opens in about 20-30 seconds instead of the 5-8 minutes it took previously. So kudos to the Koodo techies that finally got things together to correct the problem. 

I bought my Sim Card on Friday and I am currently my email address does not work. I currently only have a rental SIM card that does not receive calls. I am wondering when I can use my email to set up the new SIM card. 

I recently switched from Telus to Koodo. I received a new phone number from Koodo which got replaced after I ported my old telus number onto Koodo. The issue I am facing is that my outgoing texts are still being sent from the koodo number instead of the Telus number I ported over. When I go on self serve it says phone number transfer completed successfully. Anyone else have this issue?

Problem solved

So i signed up with Koodo yesterday for a mobile plan and i think the Email system was not acting right. it took hours to receive the activation email for this forum and i am still waiting to receive the account verification email for signing up with Koodo.Right now i can not finish signing up for my self serve account because i did not receive a verification email.By the way , i checked the spam folder , nothing there.What do i need to do to get the ball rolling.The chatbot is not programmed to resend another verification Email.  Certainly something that needs to be added to it , considering that this is not a first time occurrence of this issue. 

I want to switch from Telus to Koodo. I purchased a SIM card from a local store and went online to begin the process of porting my number from Telus to Koodo. I called Koodo, and the message told me the process of porting my number now began with Koodo Assist. In order to use Koodo Assist, I need to register for self serve. In order to register for self serve, I need a Koodo account number or phone number. Does anyone have any suggestions, other than paying $50 for the to activate in store? 

I received my koodo sim today, but upon trying to register for self serve, its telling me my postal code doesn’t match their records, and I havent received an account number yet. For referene, I am trying to upgrade from prepaid to monthly, and I ordered online. I have the confirmation email and the order shipping email, but nothing with an account number. Do I have to call? Or is there something else I can do to rectify this? 

How do I view further back then 3 months on my message/data and minutes? I need to access these from 2022.

Hi Need hell to register as it always show error when i try to register 

As the title states, I’m wondering where SIM cards are mailed from?  Ours has been in the mail a full week and we still haven’t received it.  Canada Post is usually quicker than that for us, even when it’s coming from across the country...

Hi,I recently arrived in Toronto and registered for my new SIM card. However, the sales rep made a mistake on my email typing @gamil.com instead of @gmail.com.I have no access to my account at the moment.May I know how I can correct the email please? Thank you

lost phone in house, can’t findbought new sim card at Koodo Storecan’t swap sim card because… of above error message (same email for 15 years.)no text option… no phone!

my child is being harassed by someone who keeps calling from different numbers. I need to change her number. How do i change her number and is there a charge?

I want to add a new line to my account (I already have two lines active). I have a device (Pixel 6a). Is there anyway to get it up and running online without waiting for a SIM card to arrive via mail? Can I pick one up in store (regular or eSim) without having to pay $50 for activation?

My voicemail is not working. I activated it, but when someone else calls the line, they only get a busy signal. Please help.Thank you

Hi,  I just signed up for 2 lines with koodo for my brother and I and it’s under the same account,  I was wondering will he have to share the same account as me to check his usage or can he have a separate account, if so how can I make an account for him if I only have one account number.   Thank you. 

Lost my iphone but I know where it is and no one is going to have access to it, so that's not the problem. But until I get it back, I need a phone. Can I temporarily switch back to my old android phone from 2021? It still has an old sim card in it.

Hey There, I was wondering can you add the existing phone number from my the Koodo Serlf Serve? Koodo email telling me i need to move to a new Koodo account, I’m using PC Mobile’s Koodo account. Also how do you call back? Assist chatbox not showing me howthx

So I try to set up myself service account I've used my phone number and I use the account number and I still can't get it done every time I get to the point where it asks me to type in my password then retyping in ask a security question I then hit enter and I get this big huge giant box of f****** pink crap that turns around and says error this error that error this that goes on for at least half a page. If anybody wants I'll gladly send him a picture of it. I have all my contract papers and yet for some reason when I try to follow the emails that they sent me what to do I keep getting road blocked at putting my password in 

I am not able to find how to add/activate Easy Roam online. Looks I don't have an option to add Easy Roam 

With the help of self serve i am able to check how much usage in total done, but what all web traffic i have hit its time duration and amount of data associated with it. How can i check this ?

I pay for the 15$ Koodo card at the gas station, which gives me unlimited text. I ran out Sunday and bought a one today (Tuesday) when I call *611 it usually works but this time it says that I don't have calling and to call *611 which is who I'm calling!! 

Hi there, I’m trying to change my number and followed the instructions on the Help page and went to the Self Serve web page.  Under “Manage my phone number” the only option I have is the “Transfer status: Complete”. Can you someone please help me out?

Hey, I have a challenge as when I am registering online, I don’t have driving license and I don’t want to share my SIN with Koodo. How they can add other ways for identity verification, like ID etc..

Hi i signed up Koodo today and tried to register self serve, however, the phone number and postal code don’t match. I guess the sales person or someone put wrong postal code. I showed my driver licence when i signed up and even the name spell gets wrong as well. how can i figure it out? If i call directly Koodo help centre, they’ll help? What’s the customer service phone number?