I received my koodo sim today, but upon trying to register for self serve, its telling me my postal code doesn’t match their records, and I havent received an account number yet.
For referene, I am trying to upgrade from prepaid to monthly, and I ordered online. I have the confirmation email and the order shipping email, but nothing with an account number.
Do I have to call? Or is there something else I can do to rectify this?
Best answer by DebraSpencley
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+4
Have you tried using the sim in a phone yet?
Is it active/showing service yet?
Sometimes the sim arrives before the account has been activated is why I ask which would explain why you can’t register.
Have you tried using the sim in a phone yet?
Is it active/showing service yet?
Sometimes the sim arrives before the account has been activated is why I ask which would explain why you can’t register.
There was no service when i tried the sim card, no.
I ended up calling, and after being rerouted 7 times, i was told that they didn't register the sale properly and my order number wasn't in their system.
All it took was talking to each department i was sent to and reconfirming my identity several times before they activated my account, with a hold on it, because then they weren’t able to find the plan i had purchased.
Once that was complete, my sim worked just fine. It took over an hour on the phone, and I likely would have given up, if koodo wasn’t the best service provider for where i live.
Their service has always been good, but their customer support could be better.
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