Hi there, I’m trying to change my number and followed the instructions on the Help page and went to the Self Serve web page. Under “Manage my phone number” the only option I have is the “Transfer status: Complete”.
Can you someone please help me out?
This sounds like a known bug in the system. We can flag a rep to help you with this.
Are you using the same email address for Self Serve as here in the community? This allows the rep to access your account and send private messages if necessary.
Hi rikkster! Yes same email address.
Hi rikkster! Yes same email address.
I have flagged a rep to help you with this.
thank you!
.
Let me flag a rep for you again
all good, just called in myself. thanks!
Hi there
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