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Need to change my cell number, but koodo now giving me option

  • 6 March 2023
  • 8 replies
  • 171 views
B

Hi there, I’m trying to change my number and followed the instructions on the Help page and went to the Self Serve web page.  Under “Manage my phone number” the only option I have is the “Transfer status: Complete”.

 

Can you someone please help me out?

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Best answer by rikkster 6 March 2023, 20:14

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8 replies

R
Userlevel 7
Badge +4

This sounds like a known bug in the system. We can flag a rep to help you with this.

Are you using the same email address for Self Serve as here in the community? This allows the rep to access your account and send private messages if necessary.

B

Hi rikkster! Yes same email address.

R
Userlevel 7
Badge +4

Hi rikkster! Yes same email address.

I have flagged a rep to help you with this.

B

thank you!

B

.

D
Userlevel 7
Badge +4

Let me flag a rep for you again

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
B

all good, just called in myself. thanks!

Boa_Guy Koodo
Userlevel 7
Badge +4

Hi there @Beatsbybargnani   We are sorry that this request was missed.

We are happy to see that that you managed to get in touch with an agent who helped you with your request. 

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