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Self Serve Account


Hi, 

 

I just signed up for 2 lines with koodo for my brother and I and it’s under the same account,  I was wondering will he have to share the same account as me to check his usage or can he have a separate account, if so how can I make an account for him if I only have one account number. 

 

 Thank you. 

Best answer by Dinh

If you signed up for him under your name, Koodo considered you as the account owner and there wasn't a way to separate lines in the same account to another one. So you and your brother would have to share username and password if you would like him to check his usage himself.

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5 replies

Dinh
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  • Mobile Master
  • 17364 replies
  • Answer
  • March 29, 2023

If you signed up for him under your name, Koodo considered you as the account owner and there wasn't a way to separate lines in the same account to another one. So you and your brother would have to share username and password if you would like him to check his usage himself.


  • Author
  • Beginner
  • 1 reply
  • March 29, 2023

thank you so much for the info! 


  • Member
  • 1 reply
  • April 10, 2023

Unable to complete the registration when opening Self Serve account, same error keeps popping up


Dinh
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  • Mobile Master
  • 17364 replies
  • April 10, 2023
zakiiiii wrote:

Unable to complete the registration when opening Self Serve account, same error keeps popping up

@zakiiiii : i recommend you create another topic of your own. The customer in this topic didn't mention any error and was likely having different issue.


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  • Mobile Master
  • 12008 replies
  • April 10, 2023
zakiiiii wrote:

Unable to complete the registration when opening Self Serve account, same error keeps popping up

Make sure you mention what the error is so we can help you out