Skip to main content
Koodo Community

lost phone in house, can’t find

bought new sim card at Koodo Store

can’t swap sim card because… of above error message (same email for 15 years.)

no text option… no phone!

If you have an iphone you can ask Siri “Where are you?” and if you have android you can tell google to make a noise in order to locate your phone


Hi Dennis:

Thanks.

It’s an old Alcatel flip phone, I always turn it off.

It’s been gone for almost 2 weeks. (I gave up trying to find it.)

I’ve bought the new sim card today.

I want to swap the sim card so when I get a new phone, I can  put it in.


In that case, you will need to contact Koodo to approve the activation (this is to prevent fraud). You can contact them through Facebook or Twitter DM, or schedule a call back using the automated Koodo Assist bot at https://www.koodomobile.com/chat