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Question

my phone number and postal code don’t match for self serve register

  • 19 March 2023
  • 1 reply
  • 265 views

Hi

 

i signed up Koodo today and tried to register self serve, however, the phone number and postal code don’t match. 
I guess the sales person or someone put wrong postal code. I showed my driver licence when i signed up and even the name spell gets wrong as well.

 

how can i figure it out? If i call directly Koodo help centre, they’ll help? What’s the customer service phone number?


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1 reply

Userlevel 7
Badge +4

Hi

 

i signed up Koodo today and tried to register self serve, however, the phone number and postal code don’t match. 
I guess the sales person or someone put wrong postal code. I showed my driver licence when i signed up and even the name spell gets wrong as well.

 

how can i figure it out? If i call directly Koodo help centre, they’ll help? What’s the customer service phone number?

Unfortunately, there is no direct number. You can schedule a callback through Koodo Assist to speak with a rep. https://Koo.do/Chat 

However, you are better off going back to the Koodo kiosk and ask them to make the correction on your account.