my child is being harassed by someone who keeps calling from different numbers. I need to change her number. How do i change her number and is there a charge?
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Userlevel 7
+4
You can change her number free of charge in self serve. Is she prepaid or postpaid?
It’s monthly so I guess post paid?
Userlevel 7
+4
Yes, probably then ☺️ in that case you can change her number once per billing cycle, so pick a nice one 😁
Edit: I meant to add that on postpaid you can also enable call control, to keep at least robocalls out.
Thank you. But how do I change it? Do I have to go in person or can I do it online?
Userlevel 7
+4
You will need to do it online, in self serve. Do you have access to that?
Here are the steps to change your number :
- Log in to your Self Serve account.
- From the Self Serve drop-down menu, select Mobile services.
- Under “Manage your phone number,” select Manage.
- Select Find a new number.
- Choose the province and city for your new number.
- Choose a new area code and the first three digits from the drop-down list, and select Next.
- Choose a new phone number.
- If no phone numbers appear, select a new area code number and search.
- Select Next.
- Review your changes and select Submit.
- You’re done! Your new phone number will be confirmed.
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