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All discussions about other Koodo-related topics.

  • 905 Topics
  • 3,543 Replies

905 Topics

S
SolimjBeginner
posted in Other

setup sequence

I have 2 phones OnePlus 3 and OnePlus 5 currently on Telus network. I would like to replace the OnePlus 3 with an iPhone 11 on Koodo and transfer my OnePlus 5 to koodo linking them to the same account.Is it better to wait for the iPhone and have it in hand before setting up on Koodo or transfer both  OnePlus phones, port the numbers right away and then just move the one sim card to the iPhone when it appears or does the sim and the iphone  ship together?I am trying to get it right first try 🤔

2
M
2 years ago
V
vtiosBeginner
posted in Other

Phone number is different on my phone vs my account

I ordered a koodo plan online and I was able to get it today. It was approved and shipped last week and I was able to setup my self serve account with the number they gave me before even getting the sim card in the mail. While it was still the long weekend,I changed my number online and it says it should reflect to my sim card automatically so then I received my sim card today but its still showing my original number vs the one listed on my account which was the number I chose. How to fix this?

3
M
2 years ago
M
MadMaxEdmBeginner
asked in Other

Can i save out going minutes when using WiFi Calling

My Plan has limited outgoing minutes. Can i use my home WIfi network to make Wificalls and it will not count against my outgoing cellular minutes?

5
M
2 years ago
N
notYetACustomerRockstar
asked in Other

Completely Turn Data Off

I noticed a few days ago that despite being on my own Wi-Fi, somehow I still used almost 2GB worth of data… This put me eerily close to my limit. Therefore I turned off data on my phone, yet for some reason my data usage is still increasing…How do I completely disable my data to prevent going over the limit until the month resets?

12
N
2 years ago
T
Tony B CellphoneBeginner
posted in Other

Private caller

Up until recently, I had my number “unlisted”. Why did this change? It affects my business because now I have to deal with calls in front of customers I am in attendance working for… They are not happy when I have to answer call on their dime! Why did Koodo suddenly and without warning change this part of my agreement? There are now several customers out there who think it’s okay for them to call me while I have my hands in a 600V cabinet. It was necessary for me to have a private number. 

2
T
2 years ago
D
DawgyDawgBeginner
posted in Other

can you link your koodo account on the telus app ?

Just trying to find out if it’s possible?

2
Allan M
2 years ago
S
SeaGBeginner
posted in Other

Why is my Koodo phone working, but my oartners has no service all day? A call back tomorrow doesnt really help.

My phone works again after the problems earlier today, my partner's still has no service.Missed multiple important calls and texts not happy 

2
S
2 years ago
terae7
terae7Connector
asked in Other

When purchasin SIM on store, will they ask me for my SIN?

HiI’m a newcomer to Canada, so my card is still foreign, so I can’t buy on Koodo online.So, I’ve got no Canadian card, and no SIN yet.I want to know if I when buying my SIM on store, will I be asked for local credit card, or SIN number or any other document, I want to know to avoid lacking of such document when I go to the store. Thanks.

7
Allan M
2 years ago
A
arguejonRockstar
asked in Other

Unable to log into wireless home phone

I’ve had the wireless home phone for about a year now and have had no real issues until now.About 2 weeks ago I no longer got a dial tone.I have connected my handset directly into the Alcatel hub - no change - still no dial tone.The battery is fully charged and I get all the bars lit up for the signal.I have tried logging into the home phone at 192.168.1.1 as per the user guide and am not able to reach it (no response).I have no network issues.I have tried pinging 192.168.1.1 and receive no response.I have a standard network config. My Telus router is located at 192.168.1.254 - so no conflict there and I have no other routers on the network.Any suggestions?

2
A
2 years ago
abbas786ali
abbas786aliRockstar
posted in Other

Cannot Access Roaming

Hello. We are in India and I am unable to use the Koodo Mobile outside. I have the roaming enabled on phone and in the account i have both of the add on's in the online account. I restarted the device many times, removed SIM and reinserted it. Any help. I cant even call Kood and self serve is of no help.

2
M
2 years ago
A
Ayushi AminBeginner
posted in Other

New phone wont change the number to old number.

I have called koodo and they helped me transfer my old phone number to my new one phone and i even got a text on my old phone saying it was successful. Now my old number isn’t working on my old phone but the new phone still has a new number and won’t switch over to the old number i want. I tried scheduling a callback from koodo several times but since is to my old number, i’m not getting any calls on either phones.

2
Sophia
2 years ago
I
IneedhelpBeginner
posted in Other

how do I move my prepaid number to plan?

How do I transfer a pay as you go Koodo number, to a monthly plan ? Want to keep the same number... Just switched from pay as you go to monthly

1
G
2 years ago
Ahmad Rashad
Ahmad RashadBeginner
asked in Other

cant make or receive phone calls

I'm using an LG. I live in Toronto. My data and wifi work perfectly fine but for some odd reason I can't make or receive phone calls. 

15
K
2 years ago
SickofKoodoservices
SickofKoodoservicesCoach
posted in Other

Why can't I make or receive calls???????

Not able to make/receive calls here in Kingston! Was working ok last night. Been having "garbled" or broken voicemail for the last several weeks as well.

12
SickofKoodoservices
2 years ago
B
BerictheredConnector
posted in Other

Parent has no access to account, self serve.

My mother has been trying to access her Koodo account, but no longer has access to the email that was used to register her account. She cannot access self serve. Is there any way to access her account in this scenario? 

2
M
2 years ago
E
ER2021Beginner
asked in Other

Can't connect to any network overseas

I’m currently overseas in Israel and cannot connect my Koodo sim to any of the mobile providers.My phone works well with a local SIM.I don’t have Easy Roam enabled as I just want to receive an urgent OTP SMS. I tried restarting my phone multiple times as indicated in other similar questions but it doesn’t help. When selecting to try to automatically connect to a network is just fails after a while. 

5
Dinh
2 years ago
D
donnecBeginner
asked in Other

Everbridge text

We received a text from Koodo through Everbridge and are trying to verify if this is, in fact, from Koodo. They said that calls from our phone to Haiti will be temporarily free (assuming due to the earthquake). Seems great but would like to confirm. Have asked for a callback but wondering if anyone else has received or heard of these texts. TIA

3
Boa_Guy Koodo
2 years ago
B
brannisConnector
posted in Other

Cannot get response to return request

I want to return my very defective XsMax. -  received last week.  First email response asked if I wanted a return or exchange.I want an exchange but want to know how long it will take and what the process is (I thought exchange was not possible based on the website).No response.Tried booking a call back on the CHAT (buried very deeply through a digital rep) . I did not receive a call back at the scheduled time this morning.This phone had a defective screen. It is a brick now- useless. I cannot get a rep on the line because the system insists on sending a text message to my phone WHICH I CANNOT USE.I need to get this return / exchange process returned.  Can someone help me please? 

1
Dinh
2 years ago
Andrew Durling
Andrew DurlingBeginner
asked in Other

Bad Credit

Hi there, due to an injury and becoming handicapped a few years ago, my credit is less than stellar.  Actually had my order for a new sim card cancelled today because of it.Is there a cash deposit I can give to secure a monthly payment plan, or am I just going to be referred to the prepaid plans.I would also like to add a previously used phone, but would like to know what I can do to make this happen. Would a credit card in my name help?

3
Dinh
2 years ago
M
MichelleMcFadyenBeginner
asked in Other

email scam?

I received an email that is fromkoodoservice@mail.koodomobile.comwe are still in Canada so I don’t know why we are getting this?  

5
M
2 years ago
Kim Brilliant
Kim BrilliantBeginner
posted in Other

stolen phone - can I remotely back up data?

My phone was stolen yesterday. I’ve blocked it. Is there a way to remotely back up my data (especially Contacts and Notes) to my computer, before I blacklist it? It’s a Samsung Galaxy S8, if that matters. Thanks!

2
R
2 years ago
O
OgopogieOrganizer
posted in Other

Can I have 1 phone but two phone numbers?

Can I have 1 phone but two phone numbers? If so, how does it work? What are the costs? How do I set it up? I have an iPhone XS Max.

2
M
2 years ago
F
Fred CRockstar
asked in Other

Advice

My question is primarily to Rikkster. You may recall that I have a BBz30 that I required a new battery for and you provided a Company that I could get a new battery from. I did and it worked and works just fine. However, as you know the BB 10 are not going to be anything more than a paper weight according to a text message I received from Koodo. My question is what would you advise me to buy, that has a similar keyboard function (turn sideways for larger letters) and somewhat the same features as the z30 ? Thanks for any recommendations from you or anyone else. It would also be nice if my current sim and the separate one I store pictures on would work.

7
F
2 years ago
D
docrocBeginner
asked in Other

Koodo simcard + eSim from other provider

If I buy an iPhone 12 from Koodo, will I be able to get Koodo on a simcard and use the eSim for another provider? Or does Koodo lock the eSIM usage making it impossible to use other eSIM providers?Thanks!

2
R
2 years ago
S
Sager4Connector
asked in Other

QUESTION ABOUT DATA

HELLO I HAVE Recently switch from virgin mobile to Koodo , I had 8 GB of data with virgin and it lasted me almost all month I now have 17 gigs with Koodo and it doesn’t even last me a week what the heck is going on here this is a scam

3
Bernard Koodo
2 years ago

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