Skip to main content
Koodo Community
Community

Other

All discussions about other Koodo-related topics.

  • 1,010 Topics
  • 3,897 Replies
1009 Topics
T
TashantiBeginner
asked in Other
chaning back to my old phone number

Hi. I changed my phone number to **75. I’m wondering if I can get back my old one **20. Please help me. **Edit: removed personal info - phone number

472
Flo Koodo
L
l.durBeginner
asked in Other
Is there a way to pick the last 4 digits of a phone number?

We have recently purchased a phone for my daughter. our whole family uses the same last 4 digits. In the self serve option it only lets me pick the area code and first 3. If I contact support can they help me try and find the last 4 digits I am looking for. Koodo assist is not being helpful.

6573
Julia Koodo
G
Gizm0GuyBeginner
asked in Other
Cant access voicemail

All of a sudden I cant access my voicemail ...When I git the voicemail button it appears to go to my voicemail service then immediately ends the call

1301
R
A
Arun TanejaBeginner
asked in Other
Koodo services in India

Hello, I am in India and i can’t use the sim. On my phone it says “Emergency Calls Only” I want to just receive the texts. I don’t need Roaming.

8875
R
G
gbtlwBeginner
posted in Other
USA purchased iPhone SE

Will a USA purchased iPhone SE work with Koodo sim card?

331
Dinh
H
HallsyRockstar
asked in Other
$70 promo

Is anyone had any luck calling in to upgrading their current plan to a promo plan without having to add another line? I'm at $75 20gb and they are running a promo for $70 30gb, I've gone over the 20gb frequently due to my job.

1254
H
M
mitogasBeginner
posted in Other
Voicemail blocked and cannot access from outside Canada. How to fix?

Outside of Canada Cannot access my voicemail and have been blocked. How to access again?

1978
R
J
Jason MOrganizer
asked in Other
Apple Arcade and TV offer never received

Hello! I upgraded to a new phone a few months ago, the first bill was paid Oct 27th. But there was supposed too be 3 months free Apple offer tent to me, It never came? How is it delivered? Am I missing something? Thx Jason

1362
R
E
ElmerBeginner
posted in Other
Cannot reach a human being. What has happened to customer service?

Tried to reach a human being 3 times at Koodo. First time, I try and navigate to a person. No luck. You are forced to use their Call-Back “service”; there is no option to talk to a human being. I set up an appointment. They call, put me on hold, can’t resolve my question so, I’m put on hold until a REAL customer service rep. is available. 20 minutes later….had to go to work. What is the point of an “appointment”? Set up a call back a second time….yep, they call. I get music. Then, I am told, no “service reps” available and they HANG UP ON ME! Click. Wow. Someone doesn’t understand that keeping customers is as important as getting new customers. Done.

6065
Bernard Koodo
G
gregoryjohnOrganizer
asked in Other
Roaming didn't work in Cuba but worked in the US a wek prior

Hello! I have an odd issue when roaming worked fine in the US and a week later in Cuba it didn’t work at all. I wasn’t able to connect to Cuba’s mobile operator neither automatically nor manually. The error during manual connection was “Your SIM card does not allow a connection to this network”. How could it work in one country and not in another? The phone was restarted - to no avail. Thanks!

2756
G
B
Bigmama65Beginner
posted in Other
TCL 20s

Broken screen on my new TCL 20s and I bought the cell on line and because I don't have extended warranty on it it all comes out of my pocket anybody out there that can help me find a place that will fix the screen in Calgary Alberta. Desperately need the communities help

681
Bernard Koodo
D
DaveeBeginner
asked in Other
phone lost

My phone is lost and trying to locate it. Find my Iphone isnt working even though the phone is still ringing. Can koodo track the phone using the gps function?

15193
R
G
GDavidson75Advocate
posted in Other
No incoming calls or texts

Hi there! The past couple of days I have not been able to receive calls or text messages to my Koodo line. I can make calls, and send texts, and data works just fine. I’ve been with Koodo over a year so no porting, and my billing is up to date. I’ve reset my phone, reset the network settings, checked to ensure no forwarding/DND issues. It literally just stopped working and I can’t figure out why. I can’t take a call from support because I can’t receive calls and facebook support has been silent. Does anyone have any ideas?

9773
R
W
WayneWayneConnector
posted in Other
To unlock a iPhone SE purchased in 2016. Self service doesn't work.

Hi I would like to unlock my iPhone SE that I purchased from Koodo in 2016. In the FAQ, it says "From the Self Serve dropdown menu, select Mobile services". but under my Self Service, I cannot find that option.

817
Flo Koodo
L
louis0824Beginner
asked in Other
Call interrupt in Vaudreuil from the morning of the 29th

Hello I have 2 lines in Koodo. I live in Vaudreuil. From the morning of the 29th, I can't make phone calls in my house. But when I visited CF Fairview Point Clare today, I was able to call. I still can't use the phone with only the word "No service area" displayed on my cellphone. This is my first time doing something like this, what should I do?

161
Dinh
R
Ryan1597Connector
asked in Other
Unable to make or receive calls after set up. But can still text.

Unable to make or receive calls after set up. But can still text. Anyone have an idea? Thank you. I reset and took my card back out. No luck.

2487
R
M
Mr_WackBeginner
asked in Other
How do I get call log going back 2 years?

How do I get call log going back 2 years?

26422
M
S
som_36Beginner
asked in Other
Koodo winback customer service number

Can anyone help with Koodo winback customer service number ?

15634
S
Z
ZsoltBeginner
asked in Other
1B1 or 1H1 after the calling party answered

I’m trying to call a landline number in Hungary. Every time they answer the phone, we can only talk for 1-2 seconds, then the call gets interrupted with usually a 1B1 or sometimes a 1H1 message. My account is in good standing and I was able to call the same number up until a few weeks ago without problems, but lately this 1B1/1H1 disconnection happens for every single call. Can someone please help forwarding this to the right technical team at Koodo / Telus? Thanks! Zsolt ps. I meant to write “called party” but can’t edit the title anymore

19851
Z
D
Di310Beginner
asked in Other
walmart employee purchase plan

I haven’t been receiving my associate discount on my billing plan. I just got a new phone and would like to know if the discount is going to be applied to the new account? Thank you, Di

16002
D
C
Captain 7Beginner
asked in Other
my phone rings when no service.

Does anyone know why my iphone still rings when i have no service? eg i work where there is no koodo network coverage. its frustrating because some of my friends told me my phone was ringing and they thought I should have called them back. i can’t even see any missed calls when i come back to network coverage areas.thanks

5242
M
S
Sager4Connector
posted in Other
title

So i have a 70$ 30-Gb data plan with the rest of the usual stuff that comes with the plan , i also have an additional 6gb because koodo cant seem to put out a plan that is suitable for me , i still run out , i purchased 1gb for 25 last night and then today i had to purchase another one , right after i purchased it i received a text message saying ive used 50 percent of my data and then 2 seconds later i received a text saying ive used 90 percent and then 2 seconds after that one saying i just used up a whole gb within 30 seconds … i didnt even leave the page i was on . First off why cant koodo simply meet their customers needs , 50$ for 2gb is absolutely insane . Second off how did i get robbed for gb in less then a min ?

1032
M
K
KrizzdenBeginner
posted in Other
Cant make or receive phone calls

My data works fine and I have good service. But everytime I go to make a phone call it is just silent. No rings go through, nothing happens. My boyfriend's phone is the same thing. He is on my plan. We both have an Huawei, different phones but same plan. I can't get in contact with Koodo considering I can't call and there's no way to chat online with someone. I can call fine when i am not in this specific town, what is going on? What do I do.

32265
D
D
Dan CooperstockBeginner
asked in Other
Slow connection to Koodo network after out of service range

After my Moto 4G Plus phone has lost connection to the network (for instance, after riding in the Toronto subway) when I come back into service range at street level, it takes several minutes before it connects to Koodo again and I can make or receive texts, make phone calls etc. Any suggestions?

711
D
J
JVANBeginner
asked in Other
blocking scam callers

When will Koodo/Telus start implementing the blocking of scam callers. I get a message daily from a number that is clearly not a legitimate phone number V11907400300048. I understand that you have been mandated to implement this technology!

1873
D

Leaderboard

Popular Tags

Terms & Conditions
Koodo Community