Koodo Community

Cannot reach a human being. What has happened to customer service?

  • 1 December 2021
  • 5 replies
  • 367 views

Tried to reach a human being 3 times at Koodo.  First time, I try and navigate to a person. No luck. You are forced to use their Call-Back “service”; there is no option to talk to a human being. 

I set up an appointment.  They call, put me on hold, can’t resolve my question so, I’m put on hold until a REAL customer service rep. is available. 20 minutes later….had to go to work.  What is the point of an “appointment”?

Set up a call back a second time….yep, they call.  I get music.  Then, I am told, no “service reps” available and they HANG UP ON ME! Click.

Wow.  Someone doesn’t understand that keeping customers is as important as getting new customers. 

Done.


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5 replies

Userlevel 7
Badge +4

This sounds strange, were those calls from normal customer agent or someone else?

I don’t understand why they put you on hold. Did you request for something special or meet with someone in Koodo?

I couldn’t reach a human.  So, asked for a call-back at a prearranged time.

The “call-back” called me, then played music, then said a service rep was not available, and hung up.

There is no phone number where I can call a real human being.

Userlevel 7
Badge +4

I couldn’t reach a human.  So, asked for a call-back at a prearranged time.

The “call-back” called me, then played music, then said a service rep was not available, and hung up.

There is no phone number where I can call a real human being.

Not really sure what happened as you can see other people in the forum can still made the call back system work. I suggest you schedule another call back again www.koodo.com/chat , also try on a different number.

Userlevel 7
Badge +4

I couldn’t reach a human.  So, asked for a call-back at a prearranged time.

The “call-back” called me, then played music, then said a service rep was not available, and hung up.

There is no phone number where I can call a real human being.

Unfortunately, there is no direct number to reach a Koodo rep. The other option is to send a message on Facebook Messenger or Twitter. https://m.me/Koodo 

Since you are here, what are the issues you are experiencing? Perhaps you can address it here, so we can better assist you.

Userlevel 7
Badge +4

@Elmer We have tried to get in touch with you 4 timjes yesterday. We were unable to do so and the best we could do is to leave a voicemail. Please let us know if you still need assistance.