We have recently purchased a phone for my daughter. our whole family uses the same last 4 digits. In the self serve option it only lets me pick the area code and first 3. If I contact support can they help me try and find the last 4 digits I am looking for. Koodo assist is not being helpful.
Best answer by Julia Koodo
View originalWell...they could try I suppose. I’m not sure about any potential charges for such a custom search. I’ll flag a rep to assist with the process and info.
We have recently purchased a phone for my daughter. our whole family uses the same last 4 digits. In the self serve option it only lets me pick the area code and first 3. If I contact support can they help me try and find the last 4 digits I am looking for. Koodo assist is not being helpful.
I believe they used to be able to do that, but I am not sure anymore. From what I know, you can only change your number online through the Self-Serve portal, but you can still schedule a callback through Koodo Assist and see if they still offer this service. There will be a $10 service fee if they change the number for you. https://www.koodomobile.com/en/help/changing-your-phone-number
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Hello! While we wouldn’t able to guarantee the exact combination of numbers will be available, we recommend to schedule a call back with our virtual assist: https://koo.do/Chat , so a rep can look into the available options and further assist.
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