I cannot add photos atm for some reason but once you login to self-serve, you can select the self-serve menu button after you log in. It should be the 5th option down out of 6 choices “mobile services” and then it's at the bottom of the list of options to unlock your phone.

maybe you can screen cap what you do see in the menu?

I have only two options under self-serve. see the image.

edit: removed screenshot; reason: showing acc# 

Ah… yes that would be where you'd see 6 options vs those two. I'll flag a Rep to assist with seeing if there is an issue with your self-serve account as well as unlock if your self-serve cannot be quickly fixed.

thanks!

Can you try this link and see if it takes you there?

https://koo.do/MyServices

Have you recently cancelled your line with Koodo or anything or do you have a fully active account?

that link leads me to a blank page.

Yes. I cancelled my line yesterday after 11 years with Koodo.

I still get the phone but it cannot work with new carrier.

Hi @WayneWayne 

Please check out your inbox, we have sent you a PM. Thanks!