Hi I would like to unlock my iPhone SE that I purchased from Koodo in 2016. In the FAQ, it says "From the Self Serve dropdown menu, select Mobile services". but under my Self Service, I cannot find that option.
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I cannot add photos atm for some reason but once you login to self-serve, you can select the self-serve menu button after you log in. It should be the 5th option down out of 6 choices “mobile services” and then it's at the bottom of the list of options to unlock your phone.
maybe you can screen cap what you do see in the menu?
I have only two options under self-serve. see the image.
edit: removed screenshot; reason: showing acc#
Ah… yes that would be where you'd see 6 options vs those two. I'll flag a Rep to assist with seeing if there is an issue with your self-serve account as well as unlock if your self-serve cannot be quickly fixed.
+4Can you try this link and see if it takes you there?
Have you recently cancelled your line with Koodo or anything or do you have a fully active account?
that link leads me to a blank page.
Yes. I cancelled my line yesterday after 11 years with Koodo.
I still get the phone but it cannot work with new carrier.
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