Managing your Services

Switched from Rogers to Koodo over a week ago. Phone is still not sending or receiving text messages. iMessages work fine. Have tried restarting phone, airplane mode, resetting network settings multiple times , still doesn’t work. Went to the Koodo booth, they couldn’t help me. Have tried scheduling two callbacks and no Koodo rep has called. I’ve called the Koodo support number with no success. Help?! Thanks! 

I am a prepaid customer and I would like to download my call history from around 8 months ago to prove that a call did not happen. Is there any way of doing this? The billing section does not have a “download previous bills” option.

I bought my elderly mother the wireless home phone but got charged extra for her using the 411 number.  Is there any way to get that blocked so she can't use it?  Thank you.

I want to set up on line but can't wait for sim card to arrive as I just got called away for work can I pick up sim at store and still set up on line

I’m a koodo prepaid costomer. I left Canada last year, I stopped my monthly plan. And i am back now, i want to continue using this phone number, but i cannot log in my self serve. I tried to change password, but I can't even verify my email. 

Hi,Currently I’m with another carrier, but I want to switch to Koodo and keep my number.Can you please tell me which are the steps for this?Thank you.BR,Max

I have been trying to change my address for days and the system reverts it to the old one. I have tried different browsers, my phone, clear caches and all the advice I have read on here. Still no luck and I’m desperate to purchase a new phone tonight. Help!

i tried to have my sim card replaced.. got a new one and tried online to switch it over had no luck called the number on the sim card with multiple complications along the way they said it was going to be switched to the new one when the call droped… so now i power off and put in the new card power on and now i can use ither one of the cards and i had no phone to get a hold of them  

I received a call from 18663601448 today offering me a tablet I was eligible for. They requested some verification info such as my PIN. I wanted to check to ensure this number is not a scam and is actually Koodo. I know there is a similar article where someone asked the same thing, and it was confirmed as legit. But I did more research online and found a number of other people still saying it’s a scam.I have changed my PIN for safety but wanted to check with these forums. 

I have an Iphone 12pro since March 2021 but right from the start, it had issues. I can hear them perfectly but they either can’t hear me or my voice cuts in and out. This happens intermittently and in different places like in my home, in a parking lot, at someone’s place, in the car, etc.  After jumping many hoops, two different Apple technicians said it’s my service provider. That’s Koodo. I tried many different things but nothing has helped.  Should I move to Telus or Shaw or Bell or someone else? 

When I connect to my voicemail and press 1, nothing happens, when I press it again, I get disconnected. Have the same problem in other services (Webex) that require pressing 1 to continue.Thank you.

I just got this phone maybe two weeks ago that I’ve noticed, I’ve had issues with FaceTime not going through, wifi is perfectly fine. I try making FaceTime calls and they don’t hear it on the receiving end but it rings. Second thing is, when playing back voice memos on the iPhone 12 VS IPhone XR. The 12 seems to have a low volume quality. I’ve gone through all settings to assure volume is not down. Third is I noticed a tiny spec of search near the lense. Considering it’s a brand new phone I wouldn’t hope to think there would be a scratch. I’m unable to call tech support due to my work hours. Can someone help me pls?  I’ve had a same issue with the iPhone 11 on my account as of making a post regarding low volume but no one can’t seem to help resolve the issue?  Should I contact Koodo as you sell the phone or contact Apple? 

Will I receive long distant charges if I receive a call from the USA while I’m at home in Canada?

Okay, revisiting this as it seems my original post has disappeared. Last month I was not able to send or receive calls while at work in the Yukon. I am within koodo's service range. Data, text, and picture messages all work fine. I have 4-5 bars of service, and my phone displays LTE beside the bars. I am about 1km west of Elsa, YT. I was using a Samsung S7 last month, and after no solution from my last post I assumed it must be a hardware issue. I am now using a Galaxy S20FE with a new sim, but having the same problem. I have reset network settings, and removed sim/restarted numerous times.I can be within a kilometer of the nearest cell tower in direct line of sight and it doesn't work. However, In Mayo, YT, 40 km west of here, calls work fine. Also, I am the only person on site experiencing this, although I can't be sure there are any other Koodo customers here. There are plenty of Telus phones here that work fine.When I call out it stays in the "calling" phase for a minute or two, no

I have received a mail from koodoservice@mailing.koodomobile.com. is this an official Koodo mail, or is this phishing?

I am trying to port a telus number to the new line as I just received the sim card but when I go to Mobile Services it says an error has occurred. This does not happen for the original line that is still open.

Accidently topped up twice. would like refund on second amount 

I was running out of data on my current plan so, with one day left in my cycle, I upgraded my rate plan.Now I seem to have lost all of what remained of my data and the upgraded amount, which is 10 GB is not showing up. My account shows only 658 MB data remaining which is much less than I had before I made the switch. It is showing that my other data amounts are 'expired'.How long does it take for changes to take effect? It said 15 minutes but it's been hours now and still no increase in my data availability.And is it just me or is Koodo Assist totally useless?! 

Hi  I have a prepaid account and I am currently in indiai want to receive an OTP for a transaction but because there is no service I can’t get it. Can I activate easy roam for 1 day and how to add it to my number ? Will this solve my problem ? i am not being able to add easy roam via text because I have no service. Where can I find this option ?

Okay so I have 3 phones under my name one for my daughter, mine and then the 3rd was my boyfriends. We have broken up and I need to know how to cancel his phone and stop the payments? Can this be done?

Starting this afternoon the Koodo network no longer allows my phone to connect. My partner is also with Koodo and her phone is connecting to the network just fine which makes me think that something has changed regarding my account.I’m not overdue on any bills and I don’t see any activity in the self-serve.I have tried to schedule a callback with a rep but the service tells me they’re busier than usual right now and does not give me any option to proceed.Right now I’m concerned that I’m being sim-jacked and not being able to contact Koodo I can’t do anything about it. The usual low level of spam/phishing junk I get has recently stepped up and I’ve seen some worrying messages that are clearly not intended for me. It might be nothing or it might be a sign that something nefarious is afoot.Can anyone help me get in contact with a rep so we can look at the account activity?Cheers

I wanted to pay my tab off, immediately via my credit card. When I went through the steps, it added the amount to my next bill.I currently have $300 credit on my account and owe $700 for my tab. My billing cycle is still a while out.My question is: If I make a payment, to my account now/today, will that apply to my tab, or just leave me with $1000 credit and still owing my tab?

Hello, I just got a new phone today (Motorola Moto G) and switched from Telus to Koodo, and I am now  trying to set-up/access my voicemail. After dialling into the voicemail (either with the voicemail speed dial or calling my own number) and then choosing the language, I am then asked to enter my mailbox number. I’ve tried entering my own number here when prompted, but it only sends me back to the start again where I am asked to choose my language and then again to enter the mailbox number. At no point am I prompted to enter a pin or to set-up a pin. What am I doing wrong?ThanksMC

Hi,Customer : Koodo MonthlyMobile : UnlockedAdded Add-ons : Intl Voice Roaming, Easy RoamType of Mobile OS : Android Koodo SIM is not working in India since last 10 days. Since Koodo Customer Care does not have any EMAIL ID to contact, I am stuck up without a solution. Can anyone help ?

I have a koodo SIM card in my iPhone 11 on a post paid plan with easy roam. I’ll be getting an eSIM with another carrier when I’m traveling in the USA. What should I do to prevent getting charged roaming charges by Koodo while I’m in the USA using the other carrier’s eSIM?