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The place to ask all of your Koodo related questions

4023 Topics
M
mixmixBeginner
asked in Self Serve
Koodo Number Change - Porting / 2FA

Hello, looking for some guidance.I currently have a Toronto area code number and moved to Halifax a year ago.I need to retain this number for business purposes, but want to change my phone to a local Nova Scotia number.Ideally, this would involve porting my 416 number to VoIP.ms, then forwarding all calls and SMS to a new NS number given by Koodo.Does anyone know if this is possible? I worry Koodo will only allow a port if I cancel my account, or a new number if I give up my old number.I plan to eventually release my 416 number, but I do need it active for many current business contacts and 2FA SMS messages.

6573
Sophia
3 years ago
A
AL971Beginner
asked in Prepaid
Data booster purchased but not showing

Two days ago I purchased a 300-minute long-distance talk booster add-on AND a 1 GB data booster add-on.  My Visa card has been charged for both.  The long-distance talk booster is showing but not the data booster. Why? Will the data booster show up later?

1833
BobTheElectrician
3 years ago
N
netosoberBeginner
asked in Prepaid
Unable to activate prepaid card; stuck on final step

I just bought a new prepaid sim card, I go trough the whole process, and after pressing the final Activate button it just says there. I waited more than 10 minutes and nothing happens, nor do I get any emails with my new activated account; I also inserted the sim card into the phone and no service.Is the activation system working? Should I use a different browser than Chrome or Edge?

3201
D
3 years ago
T
TenessaBeginner
asked in Prepaid
prepaid sim card

I purchased a prepaid SIM card in store and also paid for the 2.5 GB plan ($40). When activating my SIM card it is now asking me to pay again for the plan however I have already paid for it in store. I don’t see any options to get around this when registering the SIM card.  Thanks 

1711
Allan M
3 years ago
A
alynnmrOrganizer
asked in Self Serve
Transfer number - when can I know i can change the sim to Koodo

Hello,I transfer my number from another provider to Koodo and got the text message asking for verification. I responded right away however I am wondering when can I change the sim card on my phone because after that text message there is no notification that its safe to change the sim.

3249
A
3 years ago
Mark Piff
Mark PiffBeginner
asked in Prepaid
Old chip

Just want to know if I can re activate a chip from 2020, i went to Mexico and have not used it since November??? 

831
Mayumi
3 years ago
A
AsheTBeginner
asked in Self Serve
Bought a new phone, its coming soon. How do I make it have the same number as my old koodo phone? And will I have 2 bills?

I just upgraded my plan and bought a killer new phone to replace my dying phone. But looking back at it how will I get the same number with that phone and will I end up with 2 bills since I haven't canceled my old phone yet (no idea how to do that either) 

3015
A
3 years ago
S
SymoneBeginner
asked in Prepaid
sim deactivated

I have a Koodo prepaid SIM card that I was using till December and I paused my account for a few months now my sim card and phone number are not working

5221
Mayumi
3 years ago
O
okk484Beginner
asked in Prepaid
Adding a 2nd SIM Card (2nd Phone Number) to a prepaid account

Hello, I currently have a prepaid account with a single personal phone number that I have been using for years, and now I need to add a second line for business. This line will be inside the same phone with Dual SIM. I recently bought a new prepaid SIM card to add to my existing account, but I’m unable to find where to go to activate an add it to my current account. The only option I have found is ‘’Change SIM card’’, which is obviously not what I need. The picture attached shows there’s a menu to choose the account inside the prepaid self-serve, but it’s only my current account listed there.  Where should I go to add the 2nd line to my current account? From my understanding, the only other option would be to create a completely new e-mail address, and use this address to create a new prepaid account which will have a separate balance. (Will have to top up 2 different accounts and keep 2 separate e-mail addresses ) Thanks in advance.

15061
Sophia
3 years ago
T
T3J2Connector
asked in Self Serve
Abnormal Data usage recorded

I’ve had this problem before in the past where an abnormally high amounts of data usage was recorded during times where either data was turned off or during times when I’m not using my phone. During this current cycle, Self-Serve showed that between 7:55am - 8:17am, a total of 3.4gb was used. at 7:55 about 1.5gb but at 8:17 exactly 2.2gb was used. 3.4 gb in roughly 20 mins.  As this has happened in the past, I’ve contacted Koodo previously and have taken all their steps to restrict data usage. They even got me to contact Apple support to make sure nothing was wrong with my phone (which I did and Apple confirmed my phone is fine). Since the last time this happened, I also downloaded a data manager to track my data usage in more detail and by the time Koodo told me I used up 100% of my data, my tracker showed me I had 1.4 gb left. I compared how accurate this tracker was to Koodo’s self serve log and in general, the tracker is pretty accurate.  When I’ve reached out to customer support,

16639
D
3 years ago
B
BadovermanCoach
asked in Self Serve
moving to a different province

Hi, I have 2 user numbers(mine and my wife’s) on my account and we just I moved from Brampton Ontario to St. John’s Newfoundland. I’d like to change these 2 phone numbers, along with my account/billing address. Do I need to go to a Koodo kiosk or do it through customer service, or can I do it myself through the online self serve site? Thanks 

12823
M
3 years ago
K
Kiki123Beginner
asked in Prepaid
2 prepaid plan under 1 account

I have a monthly plan and also a prepaid plan for my son.  I want to add another prepaid plan for my other son how does it work! I have already bought a prepaid sim card for his phone.Can i have 2 prepaid plan under my same email adress and visa.

6683
BobTheElectrician
3 years ago
J
Jordyn98Beginner
asked in Prepaid
Can I bring my own device and use Koodo Prepaid?

I'm looking into buying a phone outright from the manufacturer, and was wondering if Koodo prepaid is an option if I'm bringing my own device. I use almost no data so the prepaid with data boosters is the ideal plan for me, but I wanted to confirm before purchasing the phone that prepaid will be an option, since the Bring Your Own Phone plans are more expensive.Any information would be greatly appreciated! 

2772
R
3 years ago
BobTheElectrician
BobTheElectricianSuperuser level 4
posted in Prepaid
Prepaid alert: phantom calls to voicemail

This is a re-direct from a previous topic whose title might seem  misleading.Some customers reported phantom calls to voicemail a few weeks back. Check your usage in self-serve.  

1094
Chris Koodo
3 years ago
D
Deb1234Beginner
asked in Prepaid
voicemail issue

How do I disable voicemail on my prepaid phone.  I keep getting a robo call everyday all day.

9443
D
3 years ago
F
frustrationcityBeginner
asked in Prepaid
does prepaid balance transfer to postpaid or are the minutes lost?

How do I bring my already paid minutes that are on my prepaid account but not yet used up to a new postpaid account? I want to have a postpaid account but I don’t want to lose the minutes that I have already paid for.

3575
BobTheElectrician
3 years ago
B
BandanaBeginner
asked in Prepaid
New sim

I want a new postpaid sim with monthly bill of $15 or prepaid sim for my daughter, but on a separate account , not on the same account as myself, so kindly suggest how ?

902
B
3 years ago
B
BobbyD7Beginner
asked in Prepaid
Pre Authorization

I just set up my pre authorization today for my first bill, should I pay my bill due on July 12 separately or will the set up handle it? 

831
Dinh
3 years ago
L
louisejsinclairOrganizer
asked in Prepaid
short term plan

I am a foreign temp worker in Canada (originally from UK). I am looking for a 3 month sim plan (calls, texts and data) and Koodo seems to have good options on the bring you’re own device. Anyone know if they can be cancelled at anytime without fee?I cannot call Koodo to ask as I am still on my UK plan and it would be a fortune. 

922
D
3 years ago
L
louisejsinclairOrganizer
asked in Prepaid
new number

I am about to order a bring your own device SIM card. My question is do I get a new number with this? (I currently have a UK number so I need a Canadian one) Thanks

821
Allan M
3 years ago
G
gilk2008Beginner
asked in Prepaid
Can I text with a "data only" plan?

I got my son a sim card and he is using an old phone. I decided to just buy him a gig of data hoping he could use it to just text when he is out at the park etc… but koodo doesn’t seem to allow it. I tried what’s app and it doesn’t seem to work either. I just get repeated messages from koodo saying I do not have a texting plan. This doesn’t seem fair

3125
Emilia Koodo
3 years ago
noelle167
noelle167Beginner
posted in Prepaid
change prepaid base plan

My pre paid plan has around a month left on it so I decided to change my base plan now so I wouldn’t forget. I pressed change base plan and I chose the new one I wanted. I bought it and the pay came out of my back account but it looks like it didn’t actually change my base plan so that’s is automatically takes the money out of my account each month and the old one is still there. I don’t know how to fix it. This is what it says, the  30$ is what I just payed for the new plan and the 35$ is from my old plan and same with the payment due. So I’m  confused! If anyone could help that great! 

4805
Mayumi
3 years ago
R
RollingInTheDeepBeginner
posted in Prepaid
[Prepaid] Upgrading base plans and ALSO signing up for automatic top-up.

 Hello. I want to upgrade my base plan from the $15/month to the $30/month. This plan states that I get 500 MB + 500 MB of data if I sign up for automatic top-up.My question is, in what order to I do these actions? Must I first upgrade the base plan, which would immediately charge me the $30, or do I sign up for automatic top-up first?If the former, I am guessing I would not have the extra 500 MB for the first month at minimum. If the latter, the automatic top-up may or may not work for the first month because it assumes I’m still on the $15/month plan. Anyone have any ideas?

1951
Sophia
3 years ago
J
JimCantrellBeginner
asked in Prepaid
Texting in Europe

Usually when I go to Europe, I replace my Koodo SIM with an Orange SIM.  Recently however, 2 factor authentication has become required and I have the texts being sent to my Koodo number.  If I buy a Long Distance Booster will I be able to receive thse text messages in France.  What network should I select (Orange, SFR, Bouygues, Free)?

3281
M
3 years ago
J
JustHappyGuyBeginner
asked in Prepaid
No credit card pre-payment, only cash

Where can I pay using cash? I bought a phone a few weeks ago and my first pre-paid is coming up on June 4th, however I do not have a credit card. Can I pay directly to the bank, or better said a financial institution?

3954
M
3 years ago

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