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The place to ask all of your Koodo related questions

3917 Topics
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David TorranceBeginner
asked in Prepaid
can I get receipt for my monthly charges from you if I am using automatic top up

(empty)

5619
N
4 years ago
IsaacPang
IsaacPangOrganizer
asked in Prepaid
Prepaid plan

Does anyone know the prepaid plan promotion offer, with the 1GB bonus booster. Do you get the 1GB every month or just a one time thing?  And also, say if I switch from lucky mobile to Koodo prepaid plan, would I able to keep the same phone number? 

69111
N
4 years ago
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robert devaultBeginner
asked in Prepaid
Android shows data usage while I was out of range for a week.

Data Usage on phone shows heavy usage during a time I was far from any tower, WIFI only.  Koodo warned me I was running out of my GB booster.  Can I find out what  Koodo has for my usage?

1476
N
4 years ago
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Kohagimorikawa0923Beginner
asked in Prepaid
Activation

I've got pripaid sim card, and I activate my phone. However, it tells me "Activation required" and "sim is not valid" I tried many times but still. 

3156
Sophia
4 years ago
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randytanBeginner
asked in Prepaid
airtime voucher

Hi. I bought a Koodo SIM Card with airtime voucher included.How do I activate the $20 voucher? I don't see an actual top up pin included in the SIM card I bought online at Amazon.Thanks 

2016
Dinh
4 years ago
stu balls
stu ballsBeginner
asked in Prepaid
expiration of minutes

What happens to any unused minutes on my basic plan at the end of the month. I am not talking about add-ons just the basic 100 minutes on my plan does it carry over or will I start with another 100 minutes at the start of the next month.

2172
Sophia
4 years ago
J
JmagsBeginner
asked in Prepaid
Can I use an unlocked iPhone SE (2nd generation) with a Koodo prepaid plan?

I’m thinking of getting an unlocked iPhone SE (2nd gen), but I want to confirm if it will work with Koodo prepaid BEFORE I buy it.  When I look through self-serve FAQs it asks me to put in the phone’s IMEI, but I don’t have this since I haven’t yet bought the phone.  Can you please confirm?-JM

2162
R
4 years ago
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shalbert99Connector
asked in Prepaid
Can't Access Booster Add-On

I have been a prepaid customer with Koodo since June of last year.  When I activated my account, I also purchased the Canada-wide Talk Booster 600.  This month, for the first time since switching to Koodo, I ran out of my normal minutes.  Now, I can’t use my phone because it’s not accessing the 600 minutes I still have left in my booster account.  When I log into self-serve, it says the minutes are there but I can’t make any phone calls.Does anyone have any ideas how to fix this?  Thanks!

3055
Allan M
4 years ago
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connorgBeginner
asked in Prepaid
Unable to add minute booster to prepaid account

I signed into my prepaid account and went through the steps to add another 600 minutes like I always do. I finished the steps and paid for the top up but my phone still does not let me make calls.

1634
Mayumi
4 years ago
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TempcandBeginner
asked in Prepaid
Roaming on prepay

Hello, If I have a prepay line and travel to Asia, will I be able to receive text messages over there?? Thanks.

1695
Sophia
4 years ago
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planejaneBeginner
asked in Prepaid
call control on prepaid phone

I have a Koodo prepaid account. Can I use Call Control? The steps in the article you posted on what is call control don’t seem to apply: “You can add Call Control through Self Serve. Login to your account and under the Self Serve tab, go to “Mobile services,” find “Call Control,” and click “Manage.” This will route you to the Call Control page where you will be able to add Call Control to your account and turn it on and off. “ When logged in as a Prepaid Customer, there is no “Mobile services” option under Self-Serve.

11133
P
4 years ago
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ABootConnector
posted in Prepaid
Koodo Prepaid Card

I Recently Bought A few of the koodo prepaid cards and cant use them because i am a pre paid customer   im not sure what i should do with the cards now. i cant return them to where i bought them  

4059
D
4 years ago
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Nicolas PineaultAdvocate
asked in Prepaid
Upgrading base plan on pre-paid- do we get credit for the current plan already paid for?

Hi,   I have koodo pre-paid for about 8 years and loved the service, and my base plan of $15 automatically renewed on July 3. I would like to change the base plan, and the new one is more expensive, it seem that we have to paid for the full amount for the new base plan right out of the gate. So that would be about $30 for the new plan...however, we just paid $15 for the old plan for July, so am wondering, will we get a credit back for the balance of the month not used under the old plan? or do we need to call in to do it and avoid loosing the balance?  Thanks for your help! Nic

2972
Sophia
4 years ago
PK-OnSafari
PK-OnSafariBeginner
asked in Prepaid
Incoming calls - prepaid while travelling

I am a prepaid customer currently travelling to a non - US country. The easyroam option is not available for prepaid customers. What do I need to do to receive a call from Canada while I am travelling and will the person calling be charged extra for it as opposed to if I was in Canada when the call came in. Thanks. 

1221
Timo Tuokkola
4 years ago
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netizenprosBeginner
asked in Prepaid
US. Roaming Talk Booster 25

Why every time my husband uses our phone for long distance it says we don't have sufficient talk time which isn't true....U.S. Roaming Talk Booster 25 12 used 13 minutes Active

5892
BobTheElectrician
5 years ago
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jeremy lapointeOrganizer
asked in Prepaid
what happens if i dont pay my prepaid?

Well basically i cant afford my 15$ a month rn got fired before payday and didnt get payed.. and wont be able to pay in 2 days i dont mind going without phone but i want to know if my phone number will cease to exist after i dont pay or if i have a certain ammount of time before i lose the number . i have alot of people who know my number and i dont want to have to change it

3903
R
8 years ago
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Peter DickensConnector
asked in Self Serve
Why did you close the self serve app?

Terrible! Why??? The worst thing you ever did.. The app worked so well. It was one of my favourite parts of Koodo. I am losing faith.

1778
Bernard Koodo
7 years ago

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