Skip to main content
Koodo Community
Community
Answer

Buying a new phone, same plan

  • August 9, 2021
  • 2 replies
  • 427 views
O

Hi all,

My current phone is broken / dead. When i’m trying to buy a new one (keeping the same plan), on koodo’s web-store, at some point it asks my cell number to send me a verification code before I can proceed with the transaction. Is there any way to bypass this step ?  (Whoever planned the website, didn’t think about this situation ?).

Best answer by Robert T

Can you put the SIM card in a friend’s phone?

This topic has been closed for replies.

2 replies

R
Forum|alt.badge.img+4
  • Robert T
  • Mobile Master
  • Answer
  • August 9, 2021

Can you put the SIM card in a friend’s phone?

When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.
D
Bernard Koodo
Forum|alt.badge.img+4

@octavian_toka It is due to increased online fraud that a 2 factor authentication is required.  Robert’s suggestion would work, if that is not possible for you there is a Koodo store nearby your place (at  Fairview Pointe Claire) where we can certainly help you. 

D
Allan M
Terms & ConditionsAccessibility statement
Koodo Community