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Buying a new phone, same plan

  • 9 August 2021
  • 2 replies
  • 325 views
O

Hi all,

My current phone is broken / dead. When i’m trying to buy a new one (keeping the same plan), on koodo’s web-store, at some point it asks my cell number to send me a verification code before I can proceed with the transaction. Is there any way to bypass this step ?  (Whoever planned the website, didn’t think about this situation ?).

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Best answer by Robert T 9 August 2021, 09:29

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R
Userlevel 7
Badge +4

Can you put the SIM card in a friend’s phone?

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Bernard Koodo
Userlevel 7
Badge +4

@octavian_toka It is due to increased online fraud that a 2 factor authentication is required.  Robert’s suggestion would work, if that is not possible for you there is a Koodo store nearby your place (at  Fairview Pointe Claire) where we can certainly help you. 

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