My phone is dead. I want to order a new one online, but it has my wrong address and the system won't take my address

@alexkitty I just looked and see you have successfully updated your address already.

@alexkitty For your identity protection indeed there is a safety feature requiring 2 factor authentication via a code exchange. One of the possibilities is to take your SIM and put it into a working phone while you get the code. Alternately a visit to a Koodo store is the next option, although some offers may not be available there. 

@alexkitty You could schedule a callback at koodo.com/chat and see if our reps can help, but I can’t promise it will work. Protecting our customers from fraud is of utmost importance hence precautionary measures.  Thank you for understanding!