Billing & Payments

I logged on to my account and there are over $400 dollars of long distance calls to various African countries that i never made!!! What kind of system is Koodo running - the scheduled callback better have a solution immediately. 

Hi,Posting this here as not sure how to get this companies attention. As per a Jan 6th email sent to Koodo that never received a response. Just went through the telephone prompts with customer service to find it’s no longer possible to talk to a person and then was hung up on.  In short I keep getting billed and sent threatening automated emails. “I will finally make time to address this. I am not impressed with this company. I have actually yet to functionally use Koodoo's phone service. You can look through the records. The only data ever used was to test if my sim card even worked  Every interaction along the way and from then had me doubting that this company can provide any type of service whatsoever.  I have set-up automatic monthly payments at least twice. Called "customer service" numerous times. Tried to port my number over through a customer service call, in-store and through my current service provider. No resolution. Hence never used the service, because there was none. Bef

Can anyone help me? As I have left Canada, and did not have enough money in my Canadian bank account to pay my bills, and Koodo did not accept overseas VISA card? May I know what can I do?

Hi I got this Koodo phone card at last Sep, and the sale people told me the phone bill was 30 dollars per month plus tax, and the first month would charge me 50 dollars, but 20 dollars ( 50-30) will be return to my account and pay my rest bill fee. I have two years bill contract for this. However, now I have paid totally four months, and the first month charged me 60.88 dollars (53.88 + tax ) and the next three months were 42.8 (37.88 + tax) respectively. The charged money is different to the sale people saying, and how about the return money of my first money, and when can I get. Can everyone help me?Thank you. 

phone cannot be repaired and I’m on a tab plan. Do I have to pay the balance or can I get a different phone on the same plan just pay more?

My daughter bought a phone with a tab, but doesn’t want a monthly charge, she just wants to pay the tab in full - can she do this right away with no penalties? I thought I read somewhere that you have to make three tab payments before paying the balance…?

I got a plan which was supposed to cost 60 for cim and 15 for mobile monthly. But this month i got a bill for 811 Dollars! I am a student and this is all my funding for one month and I dont know why this happend. I didnt even travel or used data. Please help me. 

I’m trying to get an email contact for someone at Koodo. I have had a charge of 0$ listed as unpaid on my account for over 3 years!!!. I was not aware it was there for apparent reasons and it has really messed up my credit. I need this fixed asap. My account is closed and I no longer have the email that I used to access my account or use as a reference point for conversations, if I am lucky enough to get an agent. Please help!!!. 

I switched from Telus to Koodo and kept my old numbers. Just got my first bill and I am being billed for 4 numbers instead of 2. How do I correct that?

When I open “Billing” on the left it shows: Amount due -$33.90 and that it is due by Jan 23, 2023. But the “Pay Now” button is greyed out and I can’t click it.On the right it says the “total due” is $42.38 Even on the PDF it shows “Total if received by Jan 23, 2023” $42.38.wtf.

Hoping a rep can fix this for me. Noticed on my last two bills that the credit is 19.47 but should be 20. Thanks in advance!  

Upgraded my original line and opened a new line with the BF deal. Original Line issue:Charged partial billing twice for Nov 25-Dec 11 usage on old and new plans ($25.50 on old plan & $36.83 on new plan)New Line issues:$20 BF credit was not applied $5 new line credit for 2y was not applied

Hi, I have 4 Phone lines/numbers with Koodo. My previous bills have been consistent with the budget set aside, since I joined . My most recent bill (Jan to Feb), however, has jumped up about approximately $5 per line. @Bernard . Can you or anyone else look into this please?Thank you.

Hi, I am a Koodo prepaid customer and I am not able to register my debit card to my account. My account got suspended recently and I am not able to make calls.If anyone can guide me on what to do it would be very helpful. 

Hello, I’ve seen several threads about this already. The discount is calculated incorrectly on the Black Friday deal.  I have two plans under the same account number 40257634.In addition to the tax issue, please review overall charges for the plan.  In total I am about $30 overcharged to date.The phone numbers were ported in so the Dec 7 and Jan 7 invoices are a jumble of numbers, charges, and credits.  One of the numbers was on a different plan for a while (seen below).This table shows what I should be paying since plan inceptionThis is the 2nd bill I receivedThank you,

I have been charged the ER/VC charges in my last billing cycle for an amount of $42. It makes no sense because I didn't use my phone at all other than the incoming calls and texts.  And I have been traveling for past year and half with roaming off and I have never seen these charges in my life.  I'm on a call back right now and I have received a made up explanation that didn't make any sense to me. I have asked the rep to connect me to an higher up and I have been waiting.  Please explain what ER/VC is and my charges

I cancelled my account with Koodo in November, and have a credit owed to me.  I pay by credit card each month, so it’s my understanding that I should get a cheque for any credit amount owing to me ($44).  Any help would be greatly appreciated.Thank you.

There is nothing wrong with the card. All the information matches. It has been used for years in automatic top-ups, but suddenly I cannot use it to purchase add-ons for a pre-paid account. 

Hi Everyone, When I renewed with Koodo last year (December 31, 2021) with phone upgrade. I have a service agreement for it as well. Now the service agreement says “ Agreement End Date: January 31, 2022 renews month to month” What does this means? Am I still into an agreement with them and if I’m in an agreement which renews every month automatically until when (24 months) ?

I will leave for China for a long period of time. Can I suspend my phone online?

I am the owner of the 4 plans on my account for my family.For some reason the Billing notification was texted to one of the other plan users. How do I stop this?I should be the only one getting the billing information as no one else should have access to this.

Trying to pay my bill on-line by Credit Card. Message that “transaction didn’t go through”. Not first time. Nothing wrong with my credit card and I tried 5 times with same result. Koodo can’t keep their interfaces  with financial institutions working. Koodo should spend more time trying to be SMART instead of trying to be CUTE. You want my money, get some stability in your systems.

When traveling it is usually a month at time, 1st of the month to the end of the month, the Easy Roam charges are maxed out per billing cycle. My billing cycle is mid month to mid month thereby instead of maxing out at $240 (for USA) I get billed $12 x 15= $180 for first half of the month and of course another $180 for the second half. $360 vs $240 if my billing cycle was say 1st of month to 1st of next month. How do I change my billing cycle.

Hi, I got my new koodo sim, never used it as I had to visit back home and now I am.not in Canada, trying to get in touch koodo but chat only allows callback but not to international number. Please contact so I make payment arrangement.  Apparently I have some bill due.  Thanks

Same issue as a lot of other people here, I just got my bill and it does not show the credit of $15.00 that was listed for my new phone,  $60/month 20GB sale to be $45.00 for 15 months. I attached a screenshot of my bill,  hoping someone can help fix this issue so I don't have to cancel