Billing & Payments

I’m beyond disappointed with Koodo and their “costumer service”. 1st service bill I was charged at least 50$ extra, after 2 or 3 days of waiting for a call back to fix the issue I was told I would get that money as credit on the next bill.Two weeks later I receive the bill, and wouldn't you know it. The credit was not applied !Scheduled a call back in the morning for 6:30PM. At 6:30pm I receive the call and follow the prompts to answer. To my surprise I have 10 minutes of ringing and nobody answers !Go to check online and the virtual assist says there is no callback scheduled and the next available call back is 2 days from now.What kind of sick joke is this !? How is the “virtual assistant” supposed to help ? It just makes me more frustrated then before!!!Just give me my money back now before I cancel this whole damn thing 

I wanna cancel the membership cuz i came back to korea and i wasn`t use  Koodo service at last month So I can`t pay for bill Please contact me again by email. youngl12@naver.com

Hi All,I had a grandfather $150 Koodo Tab balance that I was reassured previously by Koodo that could be applied to any upgrade in the future. This was historically when the Koodo plans integrated part fees on the tab so you could build a positive balance towards your next phone upgrade.So I finally decided to upgrade with the Black Friday offers and on my account also says  the $150 was applied - This never happened so this $150 was literally just taken away from me without explanation. There was no application towards the new tab nor my first bill.Now I called in to Koodo to argue that this is my paid in money historically and the customer service representative would not budge for giving me my own money back. I asked to speak to a supervisor or manager and said 2-3 business days. Well it’s been that long and I have not received a call back.Very poor service if you want to steal from your customers like this.I’m open to any offers from Koodo to remedy this - I’m simply asking for a c

On this months billing cycle i have been charged twice for tab of 32$ twice on phone number 7058223880

 I changed my carrier but now bill is reflecting in - 45 (for ex.) in my account .. seems like i overpaid for the services i haven’t use.. somy question is do they refund me directly to my credit card or should i go to koodo and enter my card detail and pay for -45 like don’t laugh at me but i never make payments with minus sign so am not sure .. if i beileve they would return my money automatically then why is showing due date.And there is no chance they would adjust that amout to next payment cuz i port my number to diff carrier this month 

Now that you can no longer call client service without first going through Koodo assist I find it impossible to get questions answered.  I can’t get the software to do it, it keeps deflecting me with offers to do tasks I don’t need.  Anybody got through to a live agent through Koodo assist?

I am trying to update my pre-authorised payments. I am trying to use the Shakepay credit card, which is a prepaid card. Are these not accepted by Koodo? Calling 611 doesn’t do anything. And it gives an error when attempting online.

I also bought the Black Friday deal of Koodo $45 and 50 GB plan. In the first month bill they still charged $65.00 plus t HST for me. No discount of $20 as promised. The Koodo kiosk agent who registered me for the plan had told me that it will get corrected in the second bill. In the second bill, no $20 discount for the previous bill, but from that point onwards, they have charged me $45 plus HST. No phone number given in the bill to contact Koodo to resolve the first month bill.

Was trying to transfer bill money to my brother, hit pay bills instead, and didn't even register who I was sending to until I hit confirm. Whoops. Now what do I do? 

What happens to a final bill credit which is below $5 after cancellation. Will Koodo send out a check or credit the CC with pre-authorized payment?

I bought a package with koodo on black friday for 65 dollars deal with 20 dollar credit whereas i didnt get any credit applied to my bill and its showing 120 dollars as charges due. i need to know how the credit will be applied to my bill.

I switched from automatic CC payments to paying monthly via a banking transaction.  Since switching I don’t receive either an email (preferred option) that I have a pending bill / payment nor a text message.  I’ve poked around and don’t see an option for this to be enabled.

Hello, I charged for the easy roam for two days which I never used. The bill says it got turned on for 1min for each day, and it charged me $12 per day. Can I get the refund of this? 

Hello again @Koodo So I upgraded to a refurbished iPhone 11 and I was promised $16.95 (after tax) credit for 15 monthsThe order confirmation email also clearly indicates $16.95 credit for 15 months after tax.However, the credit applied in bill history is $16 (after tax). The above row is repeated 15 times.I don’t think I need to wait for my for my next bill in order to correct this. With my few days of experience from reading other posts about incorrect bill credit I can tell that the amount shown above gets applied to subsequent bills. Which is incorrect. The amount should be $15 and HST $1.95 totalling to $16.95  

 I signed up for the $65 50gb black Friday deal ($45 for 24 months). A couple of days ago, I got the invoice for Dec (partial) and January and I see no bill credits there. the first is the deal I signed up for and the other images show the bills (without the credit)I did port my old number once I received the sim card. that’s why you see two different numbers.     

Hello, I signed up during the Black Friday promo $30/20GB but my first and second bill shows the incorrect credit being apply. Below is an example of my latest bill, where the bill credit shows $4.42 and not $5 

can you phone a canadian cell phone number that is in the United States without any long distance on an unlimited Canada Wide calling ? The person I am calling has unlimited Us/Canada min.

How do refunds work after cancellation?  I cancelled back in mid December and my final bill was generated with a negative balance.  Thought they would just put the money back on my credit card but so far nothing. thanks

I am an international student and would like to get a new SIM, currently looking that the online only starter plan of $15/month. Would it be possible to make payments for this at a local store?I have not set up a bank account yet, since I assume I will have to put in my phone number as contact details (which I don’t have), so I cannot make payments online.I have my own device too so all I’ll need is the SIM.

Signed up for a Black Friday deal with a $25/month bill credit for 2 years.Just got my bill for the first full month (Dec. 8 to Jan. 7) and the credit is missing.Anyone able to suggest a solution?

Hi there, I transferred money from bank to my postpaid account but I don’t see the funds in my account. Can I add money to postpaid account? If not, where is my money?

I just got my first bill for my new plan…I moved from an unlimited Canada minutes plan to another unlimited Canada minutes plan.  My first bill has a $24 overage charge for minutes for a call within Canada.  I spent ages and much frustration trying to use the chat and call back...it is useless.  How do I get this fixed?  It is impossible to reach a human on the phone or on the chat, and the call back is ‘unavailable’.  Please help!  Thank you.

In October my credit card was compromised around the time my automatic payment came out. My billing history even now shows payment received with no indication of reversal. I never got any type of notification that my payment was unsuccessful. Then my November cycle comes around and I was charged for the missed payment and the new cycle. Okay, fair enough. But you had it hit my credit score. If I had been notified in any way that the payment didn’t go through I could have used another payment method to cover the charge, but if my online statement is showing that it is paid, I’m not going to double pay it. Please remove this from my credit report.

I’m missing my black friday credit of $20 from the $45 for 50 GB promotion. I got charged this month for the full $65. I had the same issue last month and scheduled a call back in which they gave me the credit but I’m still having the same problem for the second month. 

I’ve upgraded my phone but I still had a remaining tab balance. Does this balance get carried over to my total tab balance with my new phone upgrade? What happens now? My order got approved and a new service agreement was sent to me but nothing about my previous tab balance was mentioned.Also I got a phone plan with the winter sale going on, and it’s valid until January 9th but again, the new service agreement didn’t mention the bill credit.