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Billing & Payments

All discussions about Koodo billing and payments.

1,205 Topics
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Antoniohb76Beginner

posted in Billing & Payments

Complaint for incorrect plan and charges

In January 2023, two female Koodo sales representatives visited me at my home. They offered me to change my telephone service to Koodo and told me that the plan to pay was $39 CAD plus taxes.On the bill the first charge came in for $55 plus activation fees, total 242$1.- They never told me that I would receive activation charges.2.- the amount to pay is incorrect.My wife called 3 times requesting the cancellation of the difference in the price of the plan 16$ for each phone line and the cancellation of the activation charges 50$ for each line.Two months have passed and I have received two bills and I still have not received the cancellation of both charges.Your customer service is inefficient and even worse, I cannot file a complaint against the people who activated these services because not even Koodo knows how they activated it. .In total, I recognize as a charge for the services offered $39 for each line from the month of February and the days corresponding to the activation date i

1 year ago

SeeMeSkiBeginner

posted in Billing & Payments

Does the welcome msg mean i was charged roaming?

Hello, I would like to dispute a roaming charge as I was on Canada but near the US boarder.

1 year ago

Carly RBeginner

asked in Billing & Payments

Unexplained bill increase ?

My bill is suddenly $10 more and I'm not sure why? There is typically this monthly credit (see in red) that appears that is no longer showing on my bill this month. There was also an additional $3 add on that magically appeared this month that I definitely did not request leading to a total $13 increase. Monthly and other charges (Dec 02 to Jan 01) $50 12GB UL Can mins SFD $50.00Mthly credit (before tax)* -$9.52AB 911 Government Fee $0.95Tab Charge $15.83

1 year ago

ineedhelpwithphoneBeginner

asked in Billing & Payments

Someone help me please !!!

So, I decided I wanted to pay off my tab balance. Now, when I clicked to pay, it then popped up that the balance had changed to 0$. However, it didn't ask me how I wanted to pay and I don't see a charge on my bank account. Does anyone know why this is or where I could find what it was charged to?

1 year ago

AjayRoyConnector

asked in Billing & Payments

Tigger DConnector

asked in Billing & Payments

Data Charges overnight?

Hi - I checked my data use (very low) and see that there are several “events” that use data when I am asleep. Usually between 2:00 and 6:00 a.m. Most are for less than a MB but this week there was one that used 35 MB! Why? I am not checking sites, receiving or sending anything. As I said, I am asleep and I don’t use my phone while asleep. When my phone is at home, it uses my wifi so data should not be touched.

1 year ago

sflemsBeginner

asked in Billing & Payments

Erroneous Long Distance Charges

I have a contact who lives in NS, and have been charged roaming fees for text messages to their canadian number. Neither of us are/were roaming or travelling. I do not live near a boarder.Why is Koodo charging roaming fees here when the contact’s number is both Canadian and not connected to my account in any way? I see several guides from Koodo and community suggestions on how to prevent this. That being said, it should not be a customers responsibility to require both their own phones, and every one of their contacts to have device specific roaming settings enabled to prevent these erroneous charges. This has been a problem for years. When is the solution coming?Regarding the charges. How can we rectify these?Regards,Scott

1 year ago

SuansphoneBeginner

asked in Billing & Payments

Roaming & Application Fee

I was charged a roaming fee but didn’t leave Canada. I was also charged an application fee but have no idea why. How do I get the roaming fee reversed and more details on the application fee?

1 year ago

darianjBeginner

asked in Billing & Payments

bill promo cedit upgrade375

Hello was wondering if anyone knew if promo credits take a bill or 2 to be applied?. Upgrade phone with promo upgrade375 supposed to get 25 dollars off for 15 months. Just got first bill and noticed no credit wanted confirm if missing or will take awhile apply. Kind regards

1 year ago

hpv12Beginner

asked in Billing & Payments

Roam fee charged twice in 24h period

My usage shows a roaming charge at 2040, then again at 0135 the following day in the same country. I know when traveling to different countries in the same day with different roaming prices you get charged twice but this is not the case obviously.

1 year ago

ShirlsCBeginner

asked in Billing & Payments

Account was suppose to be placed on Seasonal Hold

I am presently out of the country and spoke with Koodo regarding putting my account on seasonal hold. This was to take place the first of November. It has not been placed on seasonal hold and I am being charged full price for my plan. I need this to be corrected. Any info would be appreciated.

1 year ago

WhereismyphoneBeginner

asked in Billing & Payments

Pre-authorized payment pays off bills late and affects my credit score

Hi there,I noticed my credit score report shows that I have a $57 balance with Koodo. Since I set up my pre-authorized payment a few months back, I didn’t expect to see this.I suspect this has to do with the fact that my credit card gets charged at beginning of the next month (although my bill is out on the 17th), while my credit score report is out right before that. As a result, my credit score has been negatively affected.Is there a way to pay the bill earlier with pre-authorized payment? I really do not want to pay the bill off manually every month, or to see my credit score continue getting punished.Thanks a lot!

1 year ago

Ish04Beginner

asked in Billing & Payments

Bill

I purchased an extra 10gb in my last billing cycle, got charged $10 for that. Then an extra 1GB for $25 more.But my march bill shows two $10 charges and 2 additional $25 charges (the bill days i bought the additional 1gb data twice which is not true as i have the texts message from koodo when it got activated)Moreover, if the additional 10gb data add on from the previous month has been transferred to this month as well, why doesn't it reflect in my usage when i login to self serve?Please fix this!

1 year ago

MichaelEWBeginner

asked in Billing & Payments

I have been billed and I have still not got my SIM card!

I have not received my SIM Card and I have not Activated my phone. How can I speak to someone?

1 year ago

gz_xiaoConnector

asked in Billing & Payments

Falsely charged for US roaming

I got dinged for a US roaming charge on Feb 19 and 20. I did go into US on Feb 18 and used roaming data. However, I was at the hotel and kept using their wifi. I even disabled roaming once I got to the hotel on Feb 18. I would like a customer support personnel to take a closer look if possible. Thanks.

1 year ago

Nix tibsBeginner

asked in Billing & Payments

How to avoid roaming while on a ferry?

I often take the ferry from Vancouver to Vancouver Island and occasionally get charged for US roaming because it thinks I'm traveling in America. This is super annoying. How can I fix this?

1 year ago

jaykay09Connector

asked in Billing & Payments

Refund Credit

Hello, I deactivated my account in January. There's a refund credit of - $53.42 showing in my account. On the bill, it send it will be mailed to me as a check but I don't live at that address anymore. And i don't see any options to change my address. What should I do? Thank you

1 year ago

AlexThAmbassador

asked in Billing & Payments

No SERVICE

I am in the US and have a US roaming bundle. I also have a Canada wide talk bundle. My prepaid monthly talk is used up. I cannot make or receive calls on my phone. I tried to set up a call back, but I end up in an endless loop on the Koodo assist, I enter my number, then am asked to log in, even though I am already logged in. I log in again, then start the Koodo assist process again, and am asked to log in. I have been a Koodo customer for almost 10 years, and always found the service outstanding, but am now thinking of leaving! Plus, on top of this, the data included with my plan has been dropped. I need a human.

1 year ago

SchylerConnector

asked in Billing & Payments

complaints

I'm sick & tired of getting a message saying my bill is $42.92 but by the time I pay it it's gone up 2 $54😡🤯 I'm on a TIGHT budget and this ISN'T helping

1 year ago

EmmacagBeginner

asked in Billing & Payments

contest charges

Back in December I was out of data so I agreed to buy another 1G. A few days later I got a text offering me 25G for a better price, so I agreed and cancelled the 1G. Then Koodo sent an offer 50G a month for $3 more then my current plan. So I cancelled my previous purchases and upgrade my accounts to the 50G. When I received my bill for the month, it was $30 more than usual. How do I speak with someone about these charges? thank you,Emma

1 year ago

FlyerCoach

posted in Billing & Payments

Option I never requested

I saw this topic on a closed topic.Wondering why they added the LD 1000 min without my authorisation we don’t have anyone or know in other countries and never call abroad.Been a koodo post paid customer for 10 years they could have notified me but they didn’t. Anyhow I cancelled the stupid extra charge. I noticed as my bill changed.

1 year ago

JL4Beginner

asked in Billing & Payments

Why did my plan go up 5$ without being notified or anything?

Why did my PLAN go up 5$ without being notified or anything?

1 year ago

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