I just got my first bill for my new plan…I moved from an unlimited Canada minutes plan to another unlimited Canada minutes plan. My first bill has a $24 overage charge for minutes for a call within Canada. I spent ages and much frustration trying to use the chat and call back...it is useless. How do I get this fixed? It is impossible to reach a human on the phone or on the chat, and the call back is ‘unavailable’. Please help! Thank you.
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Userlevel 7
+4
This is know issue that you get charged for minutes when you change your plan middle of the billing cycle.
If you just got your bill, then you still have a time till due date, right? Can you just wait for a few days and set up a call back? They were swamped by BF/ Cyber Monday deals.
Once you get connected with them, they will help you out.
Userlevel 7
+4
Hi
We have applied an adjustment since there was an error that triggered the airtime overages during the plan change.
We are sorry for the inconvenience created!
THANK YOU so very much,
I just checked my bill and I see that for the past several months I have been charged for overages even though I have an Unlimited Anytime Minutes plan and call-forwarding add on. Please explain.
I just checked my bill and I see that for the past several months I have been charged for overages even though I have an Unlimited Anytime Minutes plan and call-forwarding add on. Please explain.
Just referencing your post here
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