I got a new phone and plan last month, and it was a deal for $65 a month to 40 a month instead. It was a black Friday deal....I was told the first bill would be $65, but I just got my second bill and it says I owe $60 and $40! Like seriously! It's suppose to be $40 a month, not $100!
Question
super frustrated!
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+4Could you download the bill in selfserve and check the page 3 and 4 of it to see more detail of the charge? From your description it was hard to determine if Koodo charged your wrongly or not.
So the first part of your bill is a charge for a $65 plan since it is a partial billing cycle. This is correct.
The 2nd part of your bill shows you did get a $20 credit to make it a $45 plan. Are you a new customer that signed up during black friday? Where did you sign up?
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
The $60 charge is the pro-rated amount of the $65 plan from Dec.1 to Dec.28. The credits only apply to full month charges hence why the Dec.29-Jan28 period got it.
From my understanding the Mobile Shop did not have the $40/month 50GB plan. That was only available at the Mobile Klinik. Hence why you see only a $20 credit and not a $25 credit
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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