I got a new phone and plan last month, and it was a deal for $65 a month to 40 a month instead. It was a black Friday deal....I was told the first bill would be $65, but I just got my second bill and it says I owe $60 and $40! Like seriously! It's suppose to be $40 a month, not $100!
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Userlevel 7
+4
Could you download the bill in selfserve and check the page 3 and 4 of it to see more detail of the charge? From your description it was hard to determine if Koodo charged your wrongly or not.
So the first part of your bill is a charge for a $65 plan since it is a partial billing cycle. This is correct.
The 2nd part of your bill shows you did get a $20 credit to make it a $45 plan. Are you a new customer that signed up during black friday? Where did you sign up?
Yes and yes I got it at PC mobile. But what's that 60 above it....
The $60 charge is the pro-rated amount of the $65 plan from Dec.1 to Dec.28. The credits only apply to full month charges hence why the Dec.29-Jan28 period got it.
From my understanding the Mobile Shop did not have the $40/month 50GB plan. That was only available at the Mobile Klinik. Hence why you see only a $20 credit and not a $25 credit
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