Another BF promo credit issue. After the taxes my promo should total $22.40 (I’m in BC), but based on these credit amounts I'm only being credited $22. Sure it’s only 40 cents, but that adds up and if anything is the principal of the matter. To add to this my first month with Koodo I was billed the entire monthly plan amount of $65 + partial charges with no credits applied. This was fine because a CS rep said the total would be reflected on my second bill. Sure enough second bill comes around and my total is for $50.79.
At this point I'm just looking for some clarity from a CS rep who can help correct the issue, because this sucks.
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Can you please post a screenshot of Page 3 or 4 of your detailed pdf ebill so we can better see your plan and the credits applied/non-applied.
Make sure to black out your personal info
Most recent bill. first image shows the old number then second line is when I ported my previous number. Still only one line.
From here this is my very first bill from Koodo
No carry over balance of the $75.23 because that was paid in full.
Let me flag a rep for you
Thank you Dennis
Hi @Matcha
The first bill always include a proration, here you can find out more details https://koo.do/InfoCharges
For the second bill, the credit has been applied and you will also see a proration for the number change.
We have adjusted the bill credit on this bill, since the $0.40 were missing and you will see also the $0.40 starting with the next bill.
Let us know if you have further questions.
Hi @Flo Koodo
Thanks for adjusting the second bill credit and moving forward.
As you mentioned there was a proration on the second bill would it not be correct that my second bill be lower than the $50.40 (which is my monthly amount w/ taxes) since the first bill I had paid $65 (original plan amount) + prorated charges + tax resulting in a $75.xx invoice.
It seems like the first month (dec to jan) there is still a missing credit charge.
Hi @Matcha
Bill credit does not apply to pro-rated months of service and will appear on the bill for the first full month of service. (for the $65 plan). Nevertheless. at the end of the 24 months, the credit will have applied for as per the agreement.
