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Incorrect credit amount for BF Promo

M

Hi All,

Another BF promo credit issue. After the taxes my promo should total $22.40 (I’m in BC), but based on these credit amounts I'm only being credited $22. Sure it’s only 40 cents, but that adds up and if anything is the principal of the matter. To add to this my first month with Koodo I was billed the entire monthly plan amount of $65 + partial charges with no credits applied. This was fine because a CS rep said the total would be reflected on my second bill. Sure enough second bill comes around and my total is for $50.79. 

At this point I'm just looking for some clarity from a CS rep who can help correct the issue, because this sucks.

 

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    7 replies

    D
    Forum|alt.badge.img+4
    • Dennis
    • Mobile Master
    • 29119 replies
    • January 4, 2023

    Can you please post a screenshot of Page 3 or 4 of your detailed pdf ebill so we can better see your plan and the credits applied/non-applied.

    Make sure to black out your personal info

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    M
    • Matcha
    • Author
    • Organizer
    • 5 replies
    • January 4, 2023

    Most recent bill. first image shows the old number then second line is when I ported my previous number. Still only one line. 

     

    From here this is my very first bill from Koodo

    No carry over balance of the $75.23 because that was paid in full.

    D
    Forum|alt.badge.img+4
    • Dennis
    • Mobile Master
    • 29119 replies
    • January 4, 2023

    Let me flag a rep for you

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    M
    • Matcha
    • Author
    • Organizer
    • 5 replies
    • January 4, 2023

    Thank you Dennis 

    Flo Koodo
    Forum|alt.badge.img+4
    • Flo Koodo
    • Official Rep
    • 6007 replies
    • January 4, 2023

    Hi @Matcha 

    The first bill always include a proration, here you can find out more details https://koo.do/InfoCharges

     

    For the second bill, the credit has been applied  and you will also see a proration for the number change.

    We have adjusted the bill credit on this bill, since the $0.40 were missing and you will see also the $0.40 starting with the next bill.

    Let us know if you have further questions. 

    M
    • Matcha
    • Author
    • Organizer
    • 5 replies
    • January 4, 2023

    Hi @Flo Koodo 

    Thanks for adjusting the second bill credit and moving forward.

    As you mentioned there was a proration on the second bill would it not be correct that my second bill be lower than the $50.40 (which is my monthly amount w/ taxes) since the first bill I had paid $65 (original plan amount) + prorated charges + tax resulting in a $75.xx invoice.

    It seems like the first month (dec to jan) there is still a missing credit charge.

    Flo Koodo
    Forum|alt.badge.img+4
    • Flo Koodo
    • Official Rep
    • 6007 replies
    • January 5, 2023

    Hi @Matcha 

     

    Bill credit does not apply to pro-rated months of service and will appear on the bill for the first full month of service. (for the $65 plan). Nevertheless. at the end of the 24 months, the credit will have applied for as per the agreement.

     

    I hope this answers your question. 

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