Billing & Payments

i switched from rogers to koodo about 3 years ago after I moved to a fairly remote location on the bruce penninsula. The rogers service was untenable on my iphone and my wife had better (though still real spotty )  results on koodo with her android phone. Unfortunately in the first few months it was apparent my new koodo service was rife with lost calls no signal ect . As a result I was forced to purchase and install a cell repeater and mini tower at my expence to get reliable reception. Around the same time I noted koodo charged the monthly bill to my credit card . I contacted them and let them know the card info was given to be used  as a deposit only and I never agreed to it being used for the monthly charges. Around the same timeline I stopped getting bills from koodo but continued paying the monthly fee. around 6 mos ago I noted a rapid uptick in telemarketing as well as scam calls..i ve had the same number for at least 15 years and never had this problem. Getting totally fed u

I had set the automatic payment after last bill circled . But I don’t receive $10 off on this month bill. I’m choosing  ‘ other methods of payment ‘ and pay by credit card. Is this way don’t to consider as auto pay?  Or I have to pay by my checking account?  ***Edited by moderator → Removed personal details. Last 4 digits of credit card showing.

On March, my service fee from 40 increase to 50. Why?

Hi there, I was charged a roaming free on Jan 31 however I never entered the US. I was over 50km away from the US border.  I would like to dispute the $16 charge on my bill. I have since turned off roaming on my phone. Thank you. 

Hello, I had a $16 easy roam charge on my bill at the end of January even though I was still in Canada. I turned off my phone but it must have picked somethin up accidentally. I would like a refund. I have asked before to just have easy roam removed off my phone so as to make it not possible, is this possible? Thank youE*** K*** - ***28  ***Edited by moderator → removed personal information

Hi Team & EveryoneI am roaming outside of Canada and I don’t use the voice call or data at all. The Phone is on airplane mode but I am getting calls and recordings to my voice mail which has cost me 80 dollars for this Month. Please advise how to disable voice mail completely when I am roaming either from my device or from my account and also how to refund this money or cancel as I have not accessed these voice mails yetThanks​​​​​​​

 Hello. I need to pay 6.97 CAD. I left Canada and also closed my Canadian bank account. It was impossible to pay through international visa card. Could you let me know how to pay my deactivated phone bill. Thank you very much. Have a nice day!

I have incured US roaming charges and long distance minutes despite not leaving Canada. Please remove them from my bill. Thanks in advance,

Service was disconnected, couldn’t make any calls but could still text and use Facebook messenger calling. Not connected to the internet. Bill has been paid, when will service be restored?

I am moved out from Koodo why I have recevived billed March-April (368) . 

I was charged for 5 days of roaming while traveling to the UK but didn’t use my phone while I was away. How can I get these charges reversed and how can I ensure it doesn’t happen again?

Charged roaming fees for Feb 7,2026 and Feb 21,2026 but I did not leave the country

Once again, I’m asking for roaming charges to be removed from our bill.  The last 2 months I believe there have been roaming charges and we haven’t even left the country.  Please remove these extra charges.

pre-authorized payments have neen taken off my account for the last 3 or 4 months now. I checked my cards to make sure they weren't anymore good. I've tried 4 cards from different institutions and accounts. Anyone help please. reply here or email me at d***@***.com. thank you   ***edited by moderator → removed personal information

paid two Koodo bills twice, I spoke with my bank who told me to talk to Koodo. Today, Sunday, I spent an hour and a half on the phone to resolve the issue, and what they promised was to send a check in 4 to 6 weeks. I am a retiree who lives on my pension; any institution in this country would return an overcharge immediately. 

I have moved out my number to another carrier last December, From self service looks I have enrolled no service, but I still received monthly bill until now, so I will be charged 65.54 and then Koodo will credit it back. Anyone can help to stop this?

I’m currently getting the $10 discount with Preauthorized payments from my banks account. If I change it to my credit card will I loose the discount? 

Hello:I have a roaming charge on my bill.  May I please have this reversed.

I had much difficulty signing up for streaming services and now I'm getting double billed. I need someone from Koodo to fix this please. 

Hello. I recently got a new phone and a new plan. I was told I’d get $10 off my monthly bill if I signed up for pre-authorized payments throughfrom bank account. I did that. My next bill DOES NOT include the $10 discount. How do I get this discount? Thank you.

My Husband was on my Koodo Account. We went to pay off his tab and for some reason it is not charging us cancellation and debt cancellation resulting in a $900 dollar charge. All we were trying to do was pay off his phone. Now it has cancelled the phone plan completely and is now charging us the tab debt and the bonus tab debt. I am not paying that. What do I do? 

 Hi there! I connected your Koodo Rep yesterday and one nice guy whose name is Antonio said he could offer me a one-time courtesy credit of $25 to my account . I told him that I want to have a discussion with your callback service because one guy whom I talked to on the phone said he had already erased the extra charge… but later on I still found it’s there and never gone.  And now I decide to accept his offer. Hopefully it’s still available! Because I’m fairly new to Canada and I didn’t pay attention to my balance of the debit card which I set up for the automatic payment failed. Unfortunately the bank withdrew certain amount from my account and the bill was failed to pay fully.I didn’t know that I was charged for NSF fee for $50 until I received the message from your company. I hope that you could try to help me to avoid the charge and help me to get the amount refunded or please just keep the promise to give me the one-time courtesy credit of $25 to my account. Thank you f

i been trying to cancel my internet service but unable to get through online or over the phone. keep going to hold music and no one answering the call. waiting on call for last 2 hrs.. callback option also going to hold without anyone answering… 

Hi, Does anyone know the fraud team customer service email? I am a fraud victim and would like to contact them. Thanks in advance

I want to cancel the KOODO  home internet. I tried to call them several times, nobody answered the call. And I spent more than 30 minutes on hold every time I called. I also tried “schedule a callback” , then an agent transferred me to the cancellation department, still didn’t get someone answered the call. Horrible experience!