I was charged for 5 days of roaming while traveling to the UK but didn’t use my phone while I was away. How can I get these charges reversed and how can I ensure it doesn’t happen again?
Question
Incorrect roaming bill
Let me flag a rep to help you out.
The best way is to simply remove your SIM card from your phone or disable your eSIM before you go abroad.
If you do need to make calls or send text messages with your Canadian number while abroad, you can consider getting an Easy Roam Travel Pass. https://www.koodomobile.com/en/help/europe-easy-roam-travel-passes
+4Hi
We have looked into it and according to the usage details and the PDF bill, the charges were triggered due to calls for the most part, and in one day by outgoing text.
We recommend downloading and checking the PDF bill in self serve for more details and also checking the usage section in self serve.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
You will need to schedule a callback through Koodo Assist to speak with a rep. https://Koo.do/Chat
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