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Question

fraud team customer service email

  • March 6, 2026
  • 3 replies
  • 19 views

Hi, 

Does anyone know the fraud team customer service email? I am a fraud victim and would like to contact them. Thanks in advance

3 replies

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  • Mobile Master
  • March 6, 2026

Hi there,

firstly, sorry this has happened. Fraud always sucks. There is no email to reach out to, but I will flag a rep on here who will be able to assist. Matters of fraud are taken very seriously.

The rep will respond here as I have. If you can, make sure you’re logged into the community using your Koodo self-serve credentials.

In the meantime, you should change your self serve password as soon as you’re able, and if necessary, contact your banks etc for any other suspicious activity. If you can’t login using your credentials, the rep will ask for more information via a private message.


  • Author
  • Beginner
  • March 6, 2026

thank you so much


Koodo
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  • Official Rep
  • March 6, 2026

Hi ​@phuongviu0802, we’ve sent you a private message to confirm some details. Please check your community inbox when you get the chance, thank you!