fraud team customer service email

Hi there,

firstly, sorry this has happened. Fraud always sucks. There is no email to reach out to, but I will flag a rep on here who will be able to assist. Matters of fraud are taken very seriously.

The rep will respond here as I have. If you can, make sure you’re logged into the community using your Koodo self-serve credentials.

In the meantime, you should change your self serve password as soon as you’re able, and if necessary, contact your banks etc for any other suspicious activity. If you can’t login using your credentials, the rep will ask for more information via a private message.

thank you so much

Hi ​@phuongviu0802, we’ve sent you a private message to confirm some details. Please check your community inbox when you get the chance, thank you!