Hi there! I connected your Koodo Rep yesterday and one nice guy whose name is Antonio said he could offer me a one-time courtesy credit of $25 to my account . I told him that I want to have a discussion with your callback service because one guy whom I talked to on the phone said he had already erased the extra charge… but later on I still found it’s there and never gone. And now I decide to accept his offer. Hopefully it’s still available! Because I’m fairly new to Canada and I didn’t pay attention to my balance of the debit card which I set up for the automatic payment failed. Unfortunately the bank withdrew certain amount from my account and the bill was failed to pay fully.I didn’t know that I was charged for NSF fee for $50 until I received the message from your company. I hope that you could try to help me to avoid the charge and help me to get the amount refunded or please just keep the promise to give me the one-time courtesy credit of $25 to my account. Thank you for your support!
