I have moved out my number to another carrier last December, From self service looks I have enrolled no service, but I still received monthly bill until now, so I will be charged 65.54 and then Koodo will credit it back. Anyone can help to stop this?
Solved
how to stop bill after opted out koodo mobile plan
Best answer by Flo Koodo
Hi there
We have looked into it and there was indeed a payment made for a fixed amount each month for the past 3 months, although there was no bill charge for the last three bills. Each of the those payment have been refunded so far (the last one was processed 2 days ago).
Will you please check in your bank app or bank account whether there is a recurring payment enabled for the Koodo account?
This topic has been closed for replies.
+4Hi there
We have looked into it and there was indeed a payment made for a fixed amount each month for the past 3 months, although there was no bill charge for the last three bills. Each of the those payment have been refunded so far (the last one was processed 2 days ago).
Will you please check in your bank app or bank account whether there is a recurring payment enabled for the Koodo account?
The amount is charged from my Canadian tire bank credit card on Feb 23,2026, not from bank account.
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