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I want to cancel the KOODO home internet, tried to call them several times, nobody answered the call.

  • March 6, 2026
  • 4 replies
  • 29 views
C

I want to cancel the KOODO  home internet. I tried to call them several times, nobody answered the call. And I spent more than 30 minutes on hold every time I called. I also tried “schedule a callback” , then an agent transferred me to the cancellation department, still didn’t get someone answered the call. Horrible experience! 

4 replies

O
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  • Oliver C
  • Mobile Master
  • March 6, 2026

Hi there,

I’ll flag a rep to help out. Make sure you’re logged into the community using your self serve credentials and the rep should be able to take a look and forward your details to their dedicated team. They will respond here as I have.

Just a guy trying to help out 🙂
Georgia Koodo
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Hi ​@COCONUT, we can submit a cancellation request for you. Would you like the cancellation effective immediately or at some later date? In case the Internet team needs to reach you, can they use the *18 contact number on your account? 

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  • COCONUT
  • Author
  • Beginner
  • March 6, 2026

Hi ​@COCONUT, we can submit a cancellation request for you. Would you like the cancellation effective immediately or at some later date? In case the Internet team needs to reach you, can they use the *18 contact number on your account? 

Cancel it immediately please! Yes, can use that number.

Georgia Koodo
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Ok, we’ve submitted the request. You should receive a confirmation email once the cancellation has been processed with equipment return instructions. You can also find return instructions here. 

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