Tips, Tricks & Troubleshooting
Learn about your phone and how to resolve common issues
- 729 Topics
- 2,963 Replies
Iphone SE data not working
I was out of the country for three months and using a different SIM card. I put my Koodo SIM into my phone when I returned to Canada a few days ago, and my data has not worked ever since. Phone calls and texts are fine. I’ve tried every troubleshooting technique on the Koodo site several times--removed and reinserted SIM card, turned phone off and on, toggled mobile data on and off, reset all network settings. I’m connected to sp.koodo.com. My phone is updated to the latest OS. Airplane mode is off. But any time I’m outside of wifi range, mail, web browsers, and all other data services stop working. Any help in figuring out what is going on would be appreciated!
Watch plan for kids
Seems straightforward but what do I know. I would like my kids to have a watch (wearable device) that we can text back and forth with and possibly make calls. It should be independent (not needing a phone to pair to) and have a reasonably affordable plan. We tried the Garmin Bounce with LTE and the lag time and unreliability of message delivery made the product unusable for real life applications. Bell, if I understand their plan mumbo jumbo, requires having a parent plan (I refuse to pay $100 per month for a plan) and then add on the “standalone” watch plan.When is this going to be a thing Koodo?
No welcome text but number cancelled with old provider
Port of old number from Bell, replied “YES” to the text, switched SIM card, and checked my Bell account and my number with them has been cancelled. Koodo self serve also shows my correct number so it seems to think the number has been ported successfully. However, I can’t send or receive texts or calls and I haven’t received the welcome text from Koodo and have waited the 2.5 hours it says to wait on the website.I have scheduled a callback but the only number I have is my phone… on which I cannot send or receive messages or calls… so not sure how they’re planning to reach me. I am concerned about my inability to use my current number and would like to resolve ASAP.
Boot Loop and Self Serve Error
Hey Everyone. I woke up today and found my phone was overheating while charging (Possibly due to it being used while it was snowing yesterday). It was turning on and loading like normal, but then it shut off by itself. Now it is stuck in a boot loop, showing the samsung logo and secured by knox screen for about 10-15 seconds then it sorta flashes for a second and restarts and keeps doing this over and over. My other issue is, I tried logging into self serve and I couldnt so i tried recovering my password and email and its giving me an error it wont send me a recovery email and its telling me to call koodo using *611 but, my phone is stuck in a boot loop…. uhh, any ideas? Also, recovery mode by holding power button/home button + volume up, doesnt work at all. I can get into some sort of other screen by holding all the buttons, including power and both volume keys. Its odin mode? Or download mode? Idk what it is but it tells me i can continue or restart using the volume keys, and to be c
All family’s phones saying ‘call failed’ every time
Starting late last night (possibly earlier, but this is when we first noticed), none of our family’s three Koodo prepaid phones are able to place or receive a call. When we try to place a call, it disconnects almost immediately and says ‘call failed’ - when someone outside our family tries to call us it seems to start to connect, then just disconnects immediately. All accounts are confirmed active and have minutes. Texting and other functions are working fine. Per a Google search for a solution, we have switched airplane mode on and off, and restarted the phones.
reuse of esim voucher
has anyone used an esim voucher to activate on a phone and then later used the same voucher/QR code to activate a 2nd phone ( while deactivating 1st phone)? I’m wondering if the voucher is a one time only (at $20 a voucher) or can be reused to move between phones in the same way a physical sim card can be moved between phones?
wifi calling not working
I activated wifi calling on my Galaxy s20 when I was out where there is a cellular network. They sent me a code and everything worked fine. Now that I'm back home off grid,it keeps saying I need to be in cellular range to activate for the first time. It's already been activated for the first time. What do I do?
How to Enable Short Code Texts from Bank
I am not able to receive texts from my bank in the US since switching to Koodo. This is preventing me from logging into my banking app. The app says to contact my carrier and ask them to allow short code text messages from 872-265How can I get Koodo to unblock this number? I was receiving these texts when I was with another Canadian Cell provider in January.
Not receiving an SMS authorisation number from Australian Bank
HI all, i’ve seen similar questions and answers, but wondering if there’s anyway of checking if Koodoo is blocking the SMS from the banks phone numbers? I’ve called the bank and my number is listed correctly. I’ve had this number with Koodoo for 6 months and i’m confident i was able to receive SMS codes from this bank previously. The bank seem to think their number can be ‘blocked’ from sending SMS through. Apparently it can happen. Any ideas?
Town of Blue Mountains signal strength...
No problem with cell reception here for years until the past week or so. Started off, dialing any number would take 10-15 seconds to connect. Then dialing out would extend to 25+ seconds and not connect at all. Intermittent but frequent failures. Calls that connect frequently drop. Signal strength at my Samsung phone is -105 dbm. Anyone else in Thornbury area having problems?
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