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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

  • 885 Topics
  • 3,836 Replies
885 Topics
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tbarber12Connector
asked in Tips, Tricks & Troubleshooting
VOIP phone not working with Koodo Wireless Router

I have a VOIP service for my home phone through my previous internet provider. When I switched over to Koodo for internet I kept my previous wireless router and simply swapped the old modem with the modem Koodo provided. Yesterday my router stopped working and I setup the wireless router that Koodo provided me. I am able to connect all devices as expected but if if try and connected my VOIP hardware then the router will not work. The setup is suppose to be modem → VOIP hardware → wireless router This was the setup I had with my old wireless router and there were no issues. Is there a setting I need to make on the wireless router that Koodo provided in order to get this working?

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BobTheElectrician
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hainesNew Member
asked in Tips, Tricks & Troubleshooting
Moving childs phone to their own plan and change name.

My daughters line was always under my husbands name, we just need to change the name and wanted to put her on her own separate account. Willy they charge us fees for that?

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Dinh
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Kevin212Beginner
asked in Tips, Tricks & Troubleshooting
Intermitant issue with MMS

Ever since February 7 when Koodo said we had to update the APN I have been having intermittent issues with sending MMS messages. I have attached screen shots of my APN settings. I changed them according to Koodo’s instructions and double checked them, restarting my phone multiple times. Then I did a network reset and changed the settings again, restarting my a couple times again to no avail. I am using a Oneplus 8 phone with the Google messages app. I have RCS chat turned on, though at the moment I usually use MMS (most people I know don’t have RCS). I have data on and but it appears that the MMS issue is not affected by data being on or off (ie. if messages wouldn’t send before, switching to data only or wifi did not change anything.) SMS has been working fine the whole time, and I think receiving MMS messages has been either completely fine, or I have had significantly less issues (harder to tell if incoming ones are delayed). I have tried sending myself MMS messages, and found that

4043
Dinh
Robert Falardeau
Robert FalardeauBeginner
asked in Tips, Tricks & Troubleshooting
Moto G54 compatibility

Hello. Please confirm that this phone will work with Koodo in Canada and abroad: Motorola Moto G54 Dual-SIM 256GB ROM + 8GB RAM (Only GSM | No CDMA) Factory Unlocked 5G Smartphone International Version

1931
Dinh
Satyaprasad P
Satyaprasad PBeginner
asked in Tips, Tricks & Troubleshooting
LG Q Stylo + is not working in India

I bought a LG Q Stylo + from Koodo in year 2018. It was working fine with all networks in Canada. But I moved to India last year then I can not use this phone and also displaying “Emergency calls only” message whatever network I am using in India. I observed apparently, it is locked it I can not use it. I have used more than 2 years in Canada with you. Kindly assist me to unlock my mobile. Thanks

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BobTheElectrician
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Victoria LambakakharBeginner
asked in Tips, Tricks & Troubleshooting
Is there any limitations on tethering when i share my mobile internet with my notebook?

My idea was to share mobile data with home notebook. Is there any limitations by Koodo on tethering? Does anyone have a positive experience in using Hot Spot? Are you able to watch movies on your notebook with this setup?Thank you.

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Franswer Me PleaseConnector
asked in Tips, Tricks & Troubleshooting
voicemail messages can't be retrieved (iphone 13)

All of a sudden I can no longer retrieve my voicemail messages. I’ve restarted numerous times, upgraded to 17.3.1, and toggled airplane mode. What can be done? Thanks.

2014
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Ryeguy101Beginner
asked in Tips, Tricks & Troubleshooting
updated my apn settings for group messaging and pictures on my sony QX-AS72. made no difference. is my device no longer supported?

As the question states. I got all the notifications from Koodo that I'll need to update my APN settings by Feb 7th to maintain group text and picture text functionality. I updated the settings but I've still lost the functionality. Is my device no longer supported? My phone is commonly known as an Xperia 5ll. But the device is officially known as a Sony QX-AS72. I know it's not a super common phone, so I'm wondering if anyone else I'm the community has had the same issue?

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Jdub10_2Beginner
asked in Tips, Tricks & Troubleshooting
send or recieve images in text just stopped

I’ve got an older Galaxy S4 (don’t judge me), a few days ago texting just stopped sending or receiving images. I have not installed, deleted, or modified any apps. I’ve checked the APN settings, I’ve made new APN’s using the suggested ‘new’ settings I’ve found in these forums, etc. Nothing works. The phone works fine otherwise. I don’t know what else to check. I don’t have another phone to swap the SIM into. Any ideas?

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YassouConnector
asked in Tips, Tricks & Troubleshooting
no network outside canada in uae

I am actually in uae outside of Canada. I didn’t pay in time my bill. The line was suspended, I paid. The network was active before the suspension but after The has no more connection to network. I talked with the assistant they don’t call back international number. My Canadian line is not working what I do? thank for your help

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EllieConnector
asked in Tips, Tricks & Troubleshooting
Can’t access voicemail & make calls while roaming

Out of the country and my son tried to access his voicemail on Fongo. It asked for a passcode and he didn’t know what it was. After a few attempts his voicemail was locked. So he tried to call it from his phone but international calls were blocked. He has international voice roaming on. We arranged a call back under the assumption there was no charge, but it ends up that around $90 later and much time with a rep, nothing has changed. The rep kept asking him to try different thing and then calling us back. Seems like we were being charged all the time. There were three requests: unblock voicemail and reset the pin and allow for international calling. None of that has been achieved. What to do next? I can’t keep getting callbacks which are charged at $3/minute, I have no idea if putting Easy Roam on will make a difference to the charges. The website says two conflicting things: that Koodo cannot make callbacks to international numbers and also that Callbacks will not trigger easyroam. If

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Dinh
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JojosmithConnector
asked in Tips, Tricks & Troubleshooting
iPhone 11 texting

All of a sudden I can’t send photos to an android nor can I send group texts if one of the recipients is an android. Never had this issue before. Went into settings and MMS messaging is enabled however no longer showing Group messages to enable. Help!

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MrDBurginBeginner
asked in Tips, Tricks & Troubleshooting
koodo internet

I have no coaxial internet or tv in my area, how will koodo internet work?

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Flo Koodo
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Vincent007Beginner
asked in Tips, Tricks & Troubleshooting
Question about 5G service

Hi, I recently upgraded my plan to 5G and I haven’t been able to get the 5G network to show up. I tried resetting network settings and going into the phones settings to set in manually. Any help would be appreciated, thanks in advance. My phone is a Galaxy S20 FE

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Dinh
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Mel.RBeginner
asked in Tips, Tricks & Troubleshooting
Data are half working.

Since 1 week i am struggling with my internet datas. I did turn off and on my phone. I changed my sim card in case. My phone works well with other sim cards, and my sim card works in other peoples phone. I have been at Koodo for 6 years and never had problems. I have been leaving in the yukon since 2021 and never had issue with koodo datas and this phone. My plans is ok , i pay every month and no issu on this side. I did check the APN, everything is correct. i can receive whatsapp call and messages. I can receive SMS and messenger simple text messages. I can not use video call, can not watch any videos neither photos. Google search is not working. I can not receive mms. Can not go on Youtube neither use google map. Do not have access to my emails. Super frustrating and no one could help me so far (even Koodo people) Hope you can help. Thanks

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DRAWgalBeginner
asked in Tips, Tricks & Troubleshooting
How to record a voicemail Answering message?

I am a new Koodo user. How do I record an answering message for calls that go to voicemail? Hopefully, you can assist. Thanks, DRAWgal

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Dinh
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MasterOfNoneRockstar
asked in Tips, Tricks & Troubleshooting
VoIP Voicemail

I cannot retrieve voicemails on my Koodo VoIP account. When I press and hold the “1” button, the phone displays “Voicemail #”.

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lil_inuitBeginner
asked in Tips, Tricks & Troubleshooting
call issue

Having call issues when on a call. My connection cuts out, they can't hear me and I can not hear them. Never had a problem in this area, good signal and all paid this month. I've reset my phone also tired turning my phone off for a few minutes. Google Pixel 7 pro

2743
Dinh
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RetziomConnector
asked in Tips, Tricks & Troubleshooting
Playstation Remote Play - Error while using hotspot

Just switched over from Telus. Did not have any issues while trying to remote play to my PS5. Never had issues with bell or rogers. But for some reason it won’t connect with my Koodo hotspot. It seems to work fine with WiFi too. Anyone have any suggestions?

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VW2024Member
asked in Tips, Tricks & Troubleshooting
Sim Card wont activate after changing numbers

Hello, I just got a Koodo monthly plan with a new sim card, I followed the steps to port my old number to my new sim card, and installed the new sim card into my google pixel 7, which is unlocked. However even after an entire night my cellular service still have not activated. In my phone settings it says that Koodo cellular and calling is "temporarily unavailable", in the self serve it displays the correct phone number, what do I do now?

2013
Flo Koodo
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galaxy24Beginner
asked in Tips, Tricks & Troubleshooting
Transfer eSim from galaxy s22 to S24

How can I transfer my prepaid eSim from one phone to another phone. Both phones are Android and updated to latest OS Can someone please explain the solution to this? Thanks!

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Flo Koodo
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GrantRomBeginner
asked in Tips, Tricks & Troubleshooting
Multiple SIM Cards - Hoe do I pair them to my phone?

I received 3 sim cards as I am transferring 3 phones - does it matter which sim card goes in which phone - or are the setup as part of the phone's transfer process?

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Midnight2022Organizer
asked in Tips, Tricks & Troubleshooting
Why doesn't my Samsung A53 phone work without Wi-Fi outside the home?

Hello, I was trying to use my phone today to get back home by bus. However, it will not do that unless I have wi-fi while I am outside. How do I fix this?

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Dinh
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Stu2355Advocate
asked in Tips, Tricks & Troubleshooting
How do I save my text messages and text photos before getting a new number?

I am a currently a Koodo customer and I have both a Koodo home phone number and a Koodo cell phone on the same account. I plan on only keeping the home phone number and transferring it to my cell phone. Before doing this, it occurs to me that I should save the text messages and photos from my old cell phone number as I think that all those messages and photos will be deleted? Any ideas on how to go about this? I use an iPhone. Any help appreciated, thanks!

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SREWorkerAdvocate
asked in Tips, Tricks & Troubleshooting
One line suddenly no incoming text/phone ; outgoing works

I have a number of lines with Koodo and they have all been working fine, up until yesterday. One line can no longer get any incoming communications; SMS (not received), incoming phone calls (straight to voicemail, with the customized greeting). Mobile data works however. Outgoing text/phone calls work perfectly. All the other lines work flawlessly. This line has been working fine since we moved to Koodo in November. I’ve reset the APN, tried downgrading the network service mode from 5G to 4G, to 3G. Turned off RCS, rebooted, powered off and waited 5 minutes, everything I’ve been able to find. I suspect this is a service issue on Koodo’s side; I’ve filed for a support callback, but it’s now been over 2 hours past the scheduled window, and I’d really like to get this resolved.

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