Tips, Tricks & Troubleshooting

I just got the Koodo wifi with the modem and wifi router 6 and set it all up according to the setup email I got from koodo. I waited till the activation date (today, May 20) but once everything was connected the light on the router turned red. I’ve tried plugging out and in a few times (waiting the 30 sec in between as recommended) and it still doesn’t work. I’ve factory reset both the modem and router but still a red light. But when I go to my wifi settings on my phone I see my wifi and I get connected but it says no internet connection. I’ve looked online and it seems none has ever had this problem and I’ve tried the ai chat on koodo but nothing and I can’t get someone to call me from koodo because it’s a holiday today. I don’t know what to do or what is wrong with it. Does anyone know anything I don’t lol? 

Signal coverage is significantly different outside and inside of my house. The coverage is average outside of the house, 2-3 signal bars, normal data speed connection. The moment I step inside of the house get sudenly 1 signal bar and data speed conection drasticaly drop that it is imposible to browser even basic websites. Any idea hos to solve this?

I have contacted Koodo many times in the past 6 months.   I live along the border and having roaming off.  Also have only connect to koodo network set in settings.  What else can I do?  I am tired of arguing with the people on the other end.  I have not and never will be going to the states.  

Just received a new iphone 15 pro. Data transfer went smoothly but it is not connecting to the Koodo network. What do I need to do?

I just subscribed to Stream+  When I click the link in the email from Koodo to activate Disney+ and Amazon, it brings me to my subscription page, but no subscriptions show up. I was able to activate Netflix because Netflix sent a email separately from Koodo to link my account.  I see this isn’t a unique situation so if anyone has any tips, I’d appreciate it!

I am visiting Canada and five days ago purchased a Koodo SIM so I would have phone service and internet access. The agent installed the SIM for me and everything worked fine for five days. Yesterday I was unable to make calls - I get a code 11B1. I need to get the service I have paid for. Help, please!

I restart my rooter and my modern. nothing help i try to unplug and replug all stuff and nothing red light in my modem and deux green light on my rooter (lan and power)

My koodo home phone does not ring for incoming calls.This is a recent occurrence.I can call out. If I pick up the home phone while someone is actively calling it, I get a dial tone.  

Hi, I locked my SIM card and now it’s asking for a puk code. I can’t get a call back from Koodo until tomorrow and I am supposed to be on call for my employer… any help would really be appreciated!

Hello, I ordered a Galaxy A52 5G off of eBay and I received it today. The problem is that when I put my prepaid Koodo SIM card in it, I get no service and if I try to search for networks manually I just get an error telling me nothing’s available. If that’s not weird to you yet you might be lucky, the About tab in the settings tells me what my phone number is but I have the circle with a slash in it where the signal bars are supposed to be, if I try to switch between 5G/4G/3G that doesn’t help any. Thanks for any help.

For the past day or 2 my phone (google pixel 5) has been giving my constant notices as seen in the title and is switching non-stop between hspa and LTE.I’ve double checked the APN is correct. Restarted the phone multiple times. Nothing sticks. If I switch airplane mode off and on (or reboot) it’ll smarten up for a while, but give it 20-30 minutes and it starts acting up againAny ideas? 

I recently got koodo internet.Everything is setup, the modem is showing full connection; wifi shows a green light, but I can’t access any webpage, other than the wifi router page.  Internet works when I connect directly to the modem.I’ve tried connecting through Lan 1 from my computer and still no success.I’ve tried changing the DNS settings both on the router and my computer, 8.8.8.8 still no luck.I’ve tried contacting koodo but they’re busy.  I’m not sure if its a defective router.  I can ping up to the modem, but pinging outside doesn’t work. I’ve tried everything I can think of with no success.  Thank god I didn’t cancel my old internet yet.

I returned from a trip six weeks ago and recorded a new greeting when I got back, but the old greeting continues to play. Even after getting help from Koodo live assist, the problem persists. I didn’t record an extended absence greeting; all I did was change my personal greeting as I have done before.  I am using an iPhone SE and it looks like live. Voicemail is activated on my device. Any ideas?

My Koodo IP shows I'm in Quebec Montreal but I'm located in Ontario Ottawa. If I try to hotspot my phone the kids Samsung tablets both say YouTube is not available in this region. If the tablets connect to my Wi-Fi at the house I have no issues. I've already cleared the data and cleared the cache of the YouTube app on both tablets checked my geolocation, toggle the location on and off and rebooted the tablets with no success. I uninstall the YouTube app and reinstalled and it still doesn't work.  Im assuming  it's related to my IP address that I'm getting from koodo that's showing up in Montreal. Has anyone experienced this issue and if so what did they do to resolve it thank you.

Hi, I am out of cellular range and was able to activate wifi calling on my IPhone but not on my Moto G7 ( I have 2 Numbers on this account) Keeps asking me for an emergency address but when they send me a code, my sms doesn’t work so not receiving it and can’t update. Please help!! I verified and Volte is activated on my account. 

Hi!  I recently purchased a new phone/SIM card, and unfortunately the SIM card doesn’t work.  I tried updating, turning the phone on and off, and I still can’t get it to function.  I did try my old SIM card in my new phone and it did work.  Is there anything I can do/try to get my new SIM card to work?  Thank you!!

I recently went to the US and used an eSIM for data only. Once I got back to Canada I deleted the eSIM and my phone shows the 5G signal, but every app gives the prompt “no internet connection”. I’ve tried removing the SIM and putting it back in, restarting the Cellular Data Network, restarting my phone multiple times (haven’t tried factory reset yet though), turning cellular data on and off, etc. Has anyone else had this problem? (I have a iPhone 13 pro max).Thanks in advance!

We;ve had my wifes Iphone 14 pro max at the apple store twice to find out why the voice is not working all the time when she is speaking. it sounds garbled and faint when she holds the phone to her ear, until she puts in on “Speaker”. then we can hear her fine. She can always hear us fine.we “reset network settings”, based on the Apple service advice. it worked, but only for about a day, then it went back to garbled and faint when she holds the phone to her ear. but it works fine when she is on speaker.Apple says to speak to Koodo to fix, as they (Apple Store) did their diagnostics on the phone, and says it is a Network problem, the phone checks out fine.Can you help with this problem, of my wifes Koodo phone speech being gabled and faint when she holds her phone to her ear and speaks?Please let me know...thanks very muchI should have stated, that we also removed and replaced the sim, and also restarted the phone to try to fix. But the problem remains.

Hey allHubby ran over his fone and now won't turn on. Took sim card out and put in an old phone he had. He can use this fone to make and receive text messages and phone calls from his number but doesn't have any record of texts for last two years. As I can't power up the phone he ran over..is there anyway to transfer texts without phone? 

I have add-onsEasy Roam US - PayPerUse Access On Easy Roam INTL- PayPerUse Access Onbut when I called US, it said “your call cannot be completed” either “the call is not accepted from your region.”I called from Canada and dailed +011 1 (US number) How can I make a call to US, and how my issue can be resolved?Thanks 

HelloI have a Samsung Galaxy S21 phone and I’m on the 5G network with Koodo. I live in a small 1-bedroom apt in a highrise building in downtown Toronto and strangely, my phone doesn’t work in parts of my living room which is small. It doesn’t work in the kitchen/dining area and sometimes doesn’t even ring.  I only know if someone has called me if they leave a voicemail.  In the living area, my voice cuts out depending on where I’m sitting. I have to sit in an armchair close to the balcony to have a conversation. The apt is only 650 sq ft and it’s ridiculous that I don’t get signal in parts of it. I’m wondering who I could talk to and if anyone else has experienced this problem. I would appreciate any thoughts on why this might be happening. I don’t have any problems outside of my apt. 

cannot receive calls from certain numbers eg Intuit; Koodo. I have tried with Call Control enabled/ disabledI went to a Koodo kiosk and the agent duplicated the issue, He said that He hadn’t seen the issue before, and gave me a number to call to talk to someone but it didn’t work as the calls from Koodo support aren’t getting through to me. I have a brand new LG Velvet phone, and my partner has a  Samsung note 9 with the same issue 

Hi,I transferred my number from a different provider to Koodo about a week ago. I received and replied to the text message for the port request. Unfortunately, my text messages are not working; I can’t send or receive them. Phone calls and data are working fine though. Has anyone encountered this issue and is there a solution? Thanks!

Greetings. I have Koodo, iPhone. My friend has Telus and who would know what kind of phone? She sends texts, they don’t arrive. I send texts, she doesn’t get them. She doesn’t use other messaging apps. She’s the only contact I have that this happens with. We have tried everything to resolve on our own. Stymied. Thx. SF 

Is there a way to setup parental controls for a computer on the network, i.e. my childs, to shut down the internet at certain times, filter websites etc.