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Tips, Tricks & Troubleshooting

Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

729 Topics
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729 Topics

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factoriaAdvisor

asked in Tips, Tricks & Troubleshooting

international MMS

I keep trying to send images abroad, different countries (Austria, Hungary, Germany...).The image doesn’t get sent. 15 GB plan, with unlimited International text, data on. Any solutions?

2 months ago

pkilfoylConnector

posted in Tips, Tricks & Troubleshooting

didn't say yes to go to public mobile number transfer in time, need to manually approve transfer

Need a manual approval to port to public mobile

2 months ago

K9OTYYYBeginner

asked in Tips, Tricks & Troubleshooting

WIFI Calling and VoLTE still not working

Pixel 7 on both my linesEnabled WIFI calling last month, it worked. Now, doesn’t work. I’ve seen the previous posts about this, it seems it gets disabled somehow?Could someone check on the backend to help me with this?

2 months ago

DgfcellBeginner

asked in Tips, Tricks & Troubleshooting

collingwood Ontario data speeds

Myself and my friend find that koodo cellular data is spotty and slow at best. Is there something that can be done?

2 months ago

betchieBeginner

asked in Tips, Tricks & Troubleshooting

Roxy500Beginner

asked in Tips, Tricks & Troubleshooting

Voicemail Password

I am in the US for vacation and received a voicemail but when I went to listen it asked for my password. I didn’t even know I had a voicemail password as I’ve never been asked for it before! What do I do?

3 months ago

kit katConnector

asked in Tips, Tricks & Troubleshooting

Need an unlock PIN for 2 phones that I purchased from Koodo

I have two older Motorola phones that I would like to unlock, so I need a PIN for each, and I no longer have the Koodo account from which I purchased them. I have the IMEI and serial numbers. One is a Moto E, and one is a Moto G. Thank you.

3 months ago

NIVESBeginner

asked in Tips, Tricks & Troubleshooting

Watch plan for kids

Seems straightforward but what do I know. I would like my kids to have a watch (wearable device) that we can text back and forth with and possibly make calls. It should be independent (not needing a phone to pair to) and have a reasonably affordable plan. We tried the Garmin Bounce with LTE and the lag time and unreliability of message delivery made the product unusable for real life applications. Bell, if I understand their plan mumbo jumbo, requires having a parent plan (I refuse to pay $100 per month for a plan) and then add on the “standalone” watch plan.When is this going to be a thing Koodo?

3 months ago

turneratOrganizer

asked in Tips, Tricks & Troubleshooting

No welcome text but number cancelled with old provider

Port of old number from Bell, replied “YES” to the text, switched SIM card, and checked my Bell account and my number with them has been cancelled. Koodo self serve also shows my correct number so it seems to think the number has been ported successfully. However, I can’t send or receive texts or calls and I haven’t received the welcome text from Koodo and have waited the 2.5 hours it says to wait on the website.I have scheduled a callback but the only number I have is my phone… on which I cannot send or receive messages or calls… so not sure how they’re planning to reach me. I am concerned about my inability to use my current number and would like to resolve ASAP.

3 months ago

Ted MichelOrganizer

asked in Tips, Tricks & Troubleshooting

Number not valid

Hello,Whenever I call anybody, my phone says the number is not valid followed with three loud beeps. How can this be resolved?

3 months ago

Alex BrydenBeginner

asked in Tips, Tricks & Troubleshooting

Boot Loop and Self Serve Error

Hey Everyone. I woke up today and found my phone was overheating while charging (Possibly due to it being used while it was snowing yesterday). It was turning on and loading like normal, but then it shut off by itself. Now it is stuck in a boot loop, showing the samsung logo and secured by knox screen for about 10-15 seconds then it sorta flashes for a second and restarts and keeps doing this over and over. My other issue is, I tried logging into self serve and I couldnt so i tried recovering my password and email and its giving me an error it wont send me a recovery email and its telling me to call koodo using *611 but, my phone is stuck in a boot loop…. uhh, any ideas? Also, recovery mode by holding power button/home button + volume up, doesnt work at all. I can get into some sort of other screen by holding all the buttons, including power and both volume keys. Its odin mode? Or download mode? Idk what it is but it tells me i can continue or restart using the volume keys, and to be c

3 months ago

Farrell ClarkOrganizer

asked in Tips, Tricks & Troubleshooting

All family’s phones saying ‘call failed’ every time

Starting late last night (possibly earlier, but this is when we first noticed), none of our family’s three Koodo prepaid phones are able to place or receive a call. When we try to place a call, it disconnects almost immediately and says ‘call failed’ - when someone outside our family tries to call us it seems to start to connect, then just disconnects immediately. All accounts are confirmed active and have minutes. Texting and other functions are working fine. Per a Google search for a solution, we have switched airplane mode on and off, and restarted the phones.

3 months ago

MenaceBeginner

asked in Tips, Tricks & Troubleshooting

Two distinct lines, need two greetings?

Hi all,I have recently setup a business line in addition to my personal line on my Samsung S22. I need two voice-mail greetings, one for each purpose. Can you help?

3 months ago

manmanBeginner

asked in Tips, Tricks & Troubleshooting

Treansfer eSim

Got a new Samsung phone, how can I transfer the eSim on my old Samsung to the New One?

3 months ago

TC CheckBeginner

asked in Tips, Tricks & Troubleshooting

Reset your Koodo password

Received an email that asks me if I want to change my password. Was this just a hack attempt? i checked my account and it all looks good, but deleted the email.

3 months ago

CbfraserBeginner

asked in Tips, Tricks & Troubleshooting

reuse of esim voucher

has anyone used an esim voucher to activate on a phone and then later used the same voucher/QR code to activate a 2nd phone ( while deactivating 1st phone)? I’m wondering if the voucher is a one time only (at $20 a voucher) or can be reused to move between phones in the same way a physical sim card can be moved between phones?

3 months ago

ChassejBeginner

asked in Tips, Tricks & Troubleshooting

Can't call or receive call.

I’m at work. Network signal is good and I can receive texts.The problem is that I can’t call anyone and I can’t receive calls.I have a samsung S5 running ANdroid.

3 months ago

VandelftBeginner

asked in Tips, Tricks & Troubleshooting

wifi calling not working

I activated wifi calling on my Galaxy s20 when I was out where there is a cellular network. They sent me a code and everything worked fine. Now that I'm back home off grid,it keeps saying I need to be in cellular range to activate for the first time. It's already been activated for the first time. What do I do?

3 months ago

RiostonerBeginner

posted in Tips, Tricks & Troubleshooting

I just activated and need a PUK code

I need a Puk code I just activated a sim chip and now it’s locked and needs a Puk code

3 months ago

ShortCakeBeginner

asked in Tips, Tricks & Troubleshooting

How to Enable Short Code Texts from Bank

I am not able to receive texts from my bank in the US since switching to Koodo. This is preventing me from logging into my banking app. The app says to contact my carrier and ask them to allow short code text messages from 872-265How can I get Koodo to unblock this number? I was receiving these texts when I was with another Canadian Cell provider in January.

3 months ago

MarkypBeginner

asked in Tips, Tricks & Troubleshooting

Not receiving an SMS authorisation number from Australian Bank

HI all, i’ve seen similar questions and answers, but wondering if there’s anyway of checking if Koodoo is blocking the SMS from the banks phone numbers? I’ve called the bank and my number is listed correctly. I’ve had this number with Koodoo for 6 months and i’m confident i was able to receive SMS codes from this bank previously. The bank seem to think their number can be ‘blocked’ from sending SMS through. Apparently it can happen. Any ideas?

3 months ago

Janice ShenBeginner

asked in Tips, Tricks & Troubleshooting

enable my voice mail,please

Could you please enable my voice mail, please ? I jut back to Canada from oversea….thanks

3 months ago

Smitty101Beginner

asked in Tips, Tricks & Troubleshooting

Town of Blue Mountains signal strength...

No problem with cell reception here for years until the past week or so. Started off, dialing any number would take 10-15 seconds to connect. Then dialing out would extend to 25+ seconds and not connect at all. Intermittent but frequent failures. Calls that connect frequently drop. Signal strength at my Samsung phone is -105 dbm. Anyone else in Thornbury area having problems?

3 months ago

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