Today I ported (through a kiosk at a Superstore with a sales associate) from PC Mobile to Koodoo. 

I received the transfer text from PC Mobile and answered ‘yes’

After which I swapped sim cards and restarted my phone. I walked away assuming all was good (phone calls incoming/outgoing worked, as did data) but did not receive the welcome text, and cannot send or receive text messages.

I’ve done a few device restarts. 

I’ve done a few sim resets (remove sim card for 1-2 minutes, cycle power) 

I’m working on clearing the data that I don’t want to loose off my device before doing a factory reset and carrier reset.  

I was unable to get further assistance from the sales rep at the kiosk, said it was beyond his ability to help. 

Anything else I can do?