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Question

MMS no longer working, how I fixed it on my phone

  • 17 February 2024
  • 11 replies
  • 1690 views
C

Apparently after Feb 7 Koodo changed some things that wouldn’t allow me to send MMS messages. I followed the steps listed below and it still didn’t work. No suggestions on the koodo forum worked either. 

https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone

As if a stroke of luck I figured it out for my phone (CAT S42) which is an android. If you haven’t been able to fix on your phone using these this is what I did.

Reset network settings.

Then follow steps on the link above… BUT instead of creating a new APN just go into the default one and change everything so it has the matching info from the link above. 

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11 replies

S

My wife went through 3 Koodo staff trying to fix her MMS. Hope they pick up on this post because this is what it took. Appreciate you posting 😌

H

Thank you!!! This worked for me too. Definitely change the original Koodo APN, don’t make a new one (I tried that first and it din’t work)

M

Worked for me as well, I tried a lot of different things before this. Thank you!

M

I am unable to edit the original default APN, all greyed out. Making a new APN did not work. Resetting network, turning off phone, turning off WiFi, restarting. nothing works.

Any other suggestions? Stopping being able to send MMS Wed 28 Feb 2024.

Flo Koodo
Userlevel 7
Badge +4

Hi @Mackinlo 

If you have one of the models listed in the article here https://www.koodomobile.com/en/help/picturemessagingchanges, a device upgrade would be needed

M

Wonderful. Can’t afford a new phone. Thanks.

Flo Koodo
Userlevel 7
Badge +4

Feel free to check out current deals here https://www.koodomobile.com/en/phones, we have some great offers for phones, some of them starting from $0 down and $0 monthy tab on 24 months (available on specific tab and plans)

If you are interested in any of the available deals, ordering online will save you the $60 connection fee. If you have questions or wish to review other deals, feel free to schedule a call back through our virtual assist and a rep will be happy to go over the available options based on your needs.

M

The weird thing is that I can send photos to Samsung phones, just not iPhone phones.

Why would that be?

M
Userlevel 7
Badge +4

The weird thing is that I can send photos to Samsung phones, just not iPhone phones.

Why would that be?

Which device are you currently using? Did you recently switch from iPhone to Android?

M

No. I have an older android.

M

Resolved only by installing a different text messaging app (Google Messages was installed as default and had no APN settings).

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