Skip to main content
Koodo Community
Community

I understand that a signal strength of -80 dBm is considered good.

  • This is what my wife receives on her android phone using Rogers SIM

From the same location (my home office),  using a Koodo SIM

  • my signal strength is currently -115 dBm. I understand that this is considered to be very poor - and in fact, totally unacceptable, given that I live within the city limits of Fredericton!!

As a consequence of this poor signal, many telephone calls on my Koodo phone either just fade away or completely drop out

  • This issue has been ongoing for many years and has been reported to Koodo Technical support

I understand that I can switch providers to receive an acceptable signal, but because I am currently locked in for the next 13 months, a switch would cost me close to $700!!

While Koodo has been very sympathetic and apologetic, what I would really prefer is a technical solution.

 

 

  • Is a signal booster an option, and if so, can Koodo provide me with one at no charge?

Hi @Tom_Silverwood 

We are sorry to hear that you are still experiencing issues with the signal. We see that you discussed with a tech rep 2 days ago who assisted with troubleshooting steps and they offered to follow up to check if the issue still persists.

Based on the coverage map, we see that the network is available in the area. Just to double check, is wifi calling enabled on your device? (https://www.koodomobile.com/en/help/wifi-calling) If not, does it make any difference if you enable it when you are connected to a wifi network at the same location?

For mobile data, do get good speed when you test it at https://www.speedtest.net/? 

 

Cannot enable wi-fi calling

Can you help with this

I am assuming that given my signal strength is currently -117  down, there is no cost associated with this option

 

. .that was -117 dBw 

Cannot enable wi-fi calling

Can you help with this

I am assuming that given my signal strength is currently -117  down, there is no cost associated with this option

 

Which phone are you using? Wifi calling is included with your plan but you must be using a supported device. https://www.koodomobile.com/en/help/wifi-calling

 

 

Samsung Galaxy S23

Samsung Galaxy S23

That phone should be supported, i recommend you follow the instructions in the link above to activate it.

Eventually got there  - I think 🤔 😅 

Not sure how to check

Oh I see the icon now so it is activated

Thanks for your help 

Terms & Conditions
Koodo Community