Hello All,
Been a Koodo customer for a while and to be honest have found it to be a great service barring one issue. If you are bringing a non-Koodo phone (one not sold by them) you are SOL for pretty much anything.
To be more specific in my case MMS issues. Had a Oukitel K9 I brought over initially a few years back and all was well. Everything worked including Data, Internet and more importantly all MMS functions in texting. One day MMS just stopped working, contacted Koodo support and they tried and tried and tried to get it back. Ended up with a Sorry but we don't support that phone officially.
Bought a Samsung from them and then a Motorola and all is well, no glitches.
Found a new phone I really wanted (Ulefone Armor 24), checked that it would work with the network and it looked good. Bought the phone, popped in my old SIM and it worked out of the box. Data, Internet and full MMS text functionality.
FOR A MONTH!
Last Saturday night, lost MMS functionality.
Spoke to Koodo and it was swear to god exactly the same as last time . . .
Lots of back and forth ending with sorry your phone is not officially supported.
This what gets me, my phone was working perfectly. There was no system update and yet just like before the MMS functionality dies.
So what gives? Does Koodo just not want other phones on the network? If so why do they advertise bring your own phone?
Beyond frustrated here!
PS, I did all the APN settings as required by Koodo, all the Network resets, the SIM was reset by them, the Messaging App purged and reinstalled and so on and so on and so on.
