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Tips, Tricks & Troubleshooting

Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

880 Topics
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880 Topics

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CeeQueueBeginner

asked in Tips, Tricks & Troubleshooting

SUMMERSBeginner

asked in Tips, Tricks & Troubleshooting

Why do I have a tab charge when my tab balance is zero?

I was charged $10 on my bill and my tab is showing zero. I also don’t have an option to see any of my tab history. How can I get this fixed? Included screen shots of my bill and tab balance.

2 years ago

MotOBeginner

asked in Tips, Tricks & Troubleshooting

Disconnecting a conference call

Can you hang up on a conference call you started without disconnecting the other people on the call? I tried to Google the answer and the best I got was “it depends on your provider.”

2 years ago

checkstrBeginner

asked in Tips, Tricks & Troubleshooting

No Cell service travelling to Mexico

Hi…I am in Mexico and can’t seem to connect to any cell service in the area. I tried auto selection and also tried manually selecting with no luck. I am able to connect via wifi, but it’s the cell service I can’t access. What might be the problem?

2 years ago

AshleyhBeginner

asked in Tips, Tricks & Troubleshooting

changed email

So I changed my email for my account and got the verify email in new account and verified it and now when I log in I use my new email. But the problem is that my bills still goes to my old email. How do I fix this?

2 years ago

lili1977Beginner

asked in Tips, Tricks & Troubleshooting

Voicemail keeps failing

My voicemail keeps on having a message failed when trying to listen to my voicemail.

2 years ago

Igor UzunBeginner

asked in Tips, Tricks & Troubleshooting

How to get new sim

I need a new SIM?? This one isn’t working, I’ve troubleshooted every possible thing and still says no sim installed. Tried other sims they do work. First experience with Koodo going just great..:unable to do my job because koodos cards don’t work 🤡

2 years ago

Rashad MohammedConnector

asked in Tips, Tricks & Troubleshooting

Incoming

Are we charged for incoming international calls?

2 years ago

Heather MackBeginner

asked in Tips, Tricks & Troubleshooting

iMessage conversation transcript with dates/times

HelloDoes anyone know if/how I can get a transcript of imessges that I have on my phone, I want to remove them soon but need to keep the history.Thanks in advance

2 years ago

thebelfastchildOrganizer

asked in Tips, Tricks & Troubleshooting

Suspension restored but data still blocked

Due to late payment my service was suspended and reinstated almost immediately yesterday, however my data is still not reactivated. I keep getting a message saying “there is a data block on your account”. I have tried to no avail to correct the issue. What is the reason for this?

2 years ago

HuskerbuskerRockstar

asked in Tips, Tricks & Troubleshooting

OnePlus 7T mobile data not working

2 years ago

Krsnik666Organizer

asked in Tips, Tricks & Troubleshooting

can send texts and make calls, but cannot receive any

For the past couple days I have been unable to recieve any texts and all incoming calls go directly to voicemail without notice. I do not have airplane mode or do not disturb mode on. Been a customer for 2 years with autowithdrawals. I have restarted my galaxy s7 edge phone, cleared my text cache, it is set as default SMS program, changed networks around to test...all to no avail. I want to avoid resetting my network setting or phone to factory… It is possible I fat fingered some things while my hand and phone were in my pockets. It happens at times, but i really need this fixed. Ugh. All help is greatly appreciated.

2 years ago

JL LamontagneBeginner

asked in Tips, Tricks & Troubleshooting

Galaxy A12 Compatibility?

I had to replace my wife’s phone while in the US a few weeks ago., with a Galaxy A12, factory unlocked. Worked fine with a US Network, but when we returned to Canada, and inserted our local sim card, it did not recognize it. So I am hoping Koodo will work. FCC: Galaxy A12 SM-A125F (FCC ID: SMA125F), The device supports GSM 850/1900, WCDMA Band V, LTE Band B5, and B41, 2.4GHz WI-FI, and Bluetooth!The model number on this phone is SM-A125U1/DSIs it fully compatible?

2 years ago

SamHyderBeginner

asked in Tips, Tricks & Troubleshooting

Currently visiting Pakistan, but my phone won't pick up a network.

Hello, I am currently visiting Pakistan, and I do not have EasyRoam enabled through Self-Serve.I don’t intend on using my device during travel, however my phone (iPhone 12) will not pick up any signal whatsoever. I have tried removing my SIM and reinserting but still no luck. My biggest problem is that I am not able to receive text messages. I do not need to send texts, but receiving them is important since various 2-factor authentication codes are sent to my phone number but because there is no reception I am not receiving any of these important texts. Any guidance you can provide would be greatly appreciated.

2 years ago

Harry BolRockstar

asked in Tips, Tricks & Troubleshooting

Moto G Power-unlock to upload photos to PC???

Moto G Power-unlock to upload photos to PC???Took a picture. Want to upload to PC.wtf? Got to unlock the phone and go through so many hoops it’s not funny?What to do. The easy way please.

2 years ago

Bryant BookBeginner

asked in Tips, Tricks & Troubleshooting

Problem with changing my phone on an app

so i changed my phone number today, but i have a tiktok account that was connected to my old phone number….and now i cant change my old phone number on my tik tok account….does anyone know if my old number is still with koodo in their system ?

2 years ago

JisooBeginner

asked in Tips, Tricks & Troubleshooting

Spam Incoming calls

I’ve got bunch of calls from strangers- They said they got a call from me and just called me back. But the thing is I didn’t make calls to them. I just wonder what’s happening with my number

2 years ago

jbcostanBeginner

asked in Tips, Tricks & Troubleshooting

I have no voicemail but cannot get rid of the voicemail icon in my status bar

as the title said. I have 0 voice mail and I cannot get rid of the icon at the top of the status bar. I’ve cleared the cache in app settings and it’s still there. I have Pixel 4a

2 years ago

Nancy321Beginner

asked in Tips, Tricks & Troubleshooting

Pre-Paid to Monthly Switch Problem

Recently I purchased a new sim card to switch from a Koodo pre-paid account to Koodo monthly. I was told to wait to receive the new Sim and then follow instructions sent by email to set up the new account so that I could keep my old phone number. I followed the directions and the new account is working, I can see my usage on the self serve site, I can call in and out, receive texts, etc. However, it is a new phone number and my old phone number does not work. Does anyone know if I probably missed a step to transfer the number properly and if so is there a way for me to correct this. It is an iphone, I attempted to manually enter the correct phone number but the phone automatically reverts to the new phone number that was provided with the new Sim. Help?

2 years ago

MikeyinPocoOrganizer

asked in Tips, Tricks & Troubleshooting

No MMS-picture messaging after Telus ( Voice only plan) move to Koodo with data

Recently moved my Telus number which was on a voice only plan. Voice only plan at Telus had been changed days prior to moving to Koodo. When the Telus plan was changed my picture messaging stopped working. After transferring to Koodo yesterday, picture messaging still did not work on Koodo. APN settings on my Samsung phone are correct. Could some programming or data from my Telus account have been carried over on the Koodo transfer and that programming/data is blocking my MMS messaging? Problem before transfer existed on the Telus voice only plan. Any ideas out there?Texting with no Picture, browsing ,VM, and voice all seem fine.Thanks

2 years ago

HendrixBeginner

asked in Tips, Tricks & Troubleshooting

Chargeur

J’ai reçu un appareil de marque Samsung Galaxy AO3S mais aucun chargeur n’était inclus.Est-ce possible d’en trouver un compatible avec cet appareil?

2 years ago

JK001Beginner

asked in Tips, Tricks & Troubleshooting

Data Usage in Connections/usage

I just received a new phone that I ordered online to replace my old one, and I upgraded the data plan to 15 GBs. Why don’t I see the 15Gigs when I go into Data usage on the phone, I only see 2 Gigs. I do see it when I log into my account, but not on my phone. Any thoughts?Thanks

2 years ago

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