Tips, Tricks & Troubleshooting

I dropped my phone and the phone is non responsive. I have a new phone on the account but need to install certain apps like facebook and google. They are sending recovery text codes to my old number. I cannot access these aps without these codes. How can I forward my texts from broken phone to new phone

How does call waiting and conference calls work?

I have not been able to receive calls lately, calls come in, I answered but I can't hear anyone and no one can hear me. I call back and it is all good so my out going calls are working. What is going on?

I am trying to receive an OTP on SMS from a company in Israel. I received OTPs from them before but now it stopped working and the company is saying that the problem is on my mobile provider side ( I am also sure of this). How do I fix this? Thanks,Danny

I recently added a new line to my account for my sister’s new phone. We confirmed the new number and she is able to send and receive texts and calls.  The issue is another line is directing calls to her number. Her number is completely different than the other number and she has been texting the person the calls are supposed are directed to, but if some one phones him, she gets the call.Anyone else understand the issue? i could change her number but I’m not sure if the would fix the internal issue within Koodo.Thanks

I am using koodo sim card with tablet plan on 3d party xioami tablet. I can’t uninstall Phone app on the tablet - disable option is unavailable. However I have some strangers calling me from time to time on koodo tablet sim card (I never gave sim card number to anybody) and somebody from my family from time to time is answering a call. Call barring option is not implemented by koodo. How can I block incoming calls (and potentially all calls) permanently?Thank you

Recently I got my samsung tab s8+, I try to use the call and text feature with my Samsung S8+ phone on the same network. No luck that I only see the feature on my tab, though not on my phone,. I chat with Samsung,  they were saying that Koodo disable the function. Just wanted to know, how to get that call & text feature on my Samsung S8+ phone.Tim Chow

Hi,At the cottage - the cell signal is pretty weak.  We’re surrounded byI currently have a cell phone signal booster made for cars/trucks.  It works sometimes and other times it doesn’t.  It seems to be a random thing or if I’m lucky. Without the booster - there is no service at all.  With the booster - I can (sometimes) get “two bars” and make calls and send text messages.   The calls do sometimes get dropped - and other times we can talk for 30min and more.  This car/truck booster uses a “omni-directional” antennae.I’m considering getting another cell signal booster that’s made for home/cottage use.  It comes with a Yagi antennae.I read that Yagi (directional) antennae are better at picking up weak signals - BUT it has to be aimed directly at the cell tower. Does anyone have experience with cell phone signal boosters?  - using a directional “Yagi” antennae?Thanks.mjl  

I Need to get in contact with a Koodo Rep. I need a puk code for my sim card, and don’t have an available call back number.please help

Just switched from Telus with my existing phone and number. Fellow at mobile Shop said that it would work. Registered the phone for wifi calling and all was good. Now I’m home and tried to call and the ‘network is not available’.*UPDATE: Fixed with reboot.

I bought a prepaid 60$ plan at a Koodo booth Then lost my sim I bought a new one the next day but I haven’t made a self serve account yet how do I make one if I can’t access the account phone number and 

I cannot call from my phone any Canadian number. It says "You cannot make outgoing calls while call barring is on."I have roaming on, barring is off for all options. Easy roaming turned on. I have data and can even call Icelandic numbers. I am on a monthly plan.Please help.

When people phone me they have to put in one digit,  as prompted by an automated voice,  before the call will get through to me.  I don't want this feature and have no idea how to remove it.  I am missing very important calls as a result,  please help me. 

Hi,I can't call and receive my phone for a week.I tried everything you told me to do, but I can't fix itWhen I call someone, A voice message is coming out “You’re network is not activate.”And I can't receive call and text.My friend said to me “It’s a number that you can’t call”I'm so uncomfortable. I hope you can fix it immediately!

Do BLU smart phones work on Koodo’s network?

Hello my voicemail keeps failing and going to error.

My daughter is there right now. I am sure that I have activated all of the roaming add-ons, yet she is still unable to get the roaming message or do anything. She has enabled data roaming on the device.Account number ***.What am I doing wrong? ***edit: removed personal info 

Hi!I'm just wondering if there is a fee for using the wifi calling option. I'm currently on vacation in Canada but there's no cell reception. I will only make calls et send texts to Canadian numbers. I have a monthly plan with illimited calls and messages. It would make me feel safe to be able to call, but I don't want to pay additional fees... thanks!

Just trying to figure out what I did wrong when I tried to place a phone call on my new IPhone 13 Pro (replacement for an IPhone 8). I cannot send or receive calls.  From what I’ve been reading in your Koodo Community I get it that it all has to do with the SIM Card.  Please explain what’s happening here as it’s all pretty new to me.  My old iphone will be going to my granddaughter so I’m guessing the SIM Card for that phone will stay with the phone.

I'm wondering why I can't recieve any text messages unless i have my data on. Shouldnt i be able to send and recieve calls and texts on my koodo network without having to have my data on !? That would increase my data usage and cost me way more. If this is the case, I want off the koodo plan I'm on, as it's over $80 a month and not unlimited data, it's 15 allowed but I'm already at 8 !Still not liking koodo at this time, even though this is the second chance I'm giving them. There won't be a third.

I arrived in the UK and I am unable to make calls or receive text.  I do have the option for International Roaming on my account. Any help would be appreciated. 

I have an 8g data plan on my iPhone SE, which used to be completely sufficient. I could use apple music, instagram, podcasts all of it. I would hit 50% a day or two before my billing cycle is over. Now my data gets choked up within days. This month I had my 50% warning sign days into my billing cycle, despite turning my data off and on due to this issue.  Even with cellular data on, I don’t use Instagram or Facebook, which seem to be killer apps. Yesterday I got the 90% and 100% warnings within two minutes of each other. I used 800 kb in two minutes.I’ve seen this problem on other messaging boards, specifically from Koodo customers. I’m quite conservative with my data, 2 gs used to be enough for me. I don’t understand.And before you ask-I turned off wifi assist-I try not to download anything on data-I turned off most apps for cellular I closed maybe 300 tabs after my data was paused but most of them/maybe all of them weren’t streaming anything. If this keeps up I might switch providers

Phone stopped receiving phone calls and text messages yesterday. I am able to call out and send  text messages. Data is also working fine. Do no disturb feature is off and the issue is not related to numbers in my blocked numbers list.

I recently lost a voicemail my grandfather had left me and I need to know if there's a way to recover it. I'm using a Motorola G Power and it's on Android version 11.Any help would be deeply appreciated, he passed away recently and I just want to hear his voice again. 

So out of the blue today my data stopped working. There is an exclamation mark next to the status bar and I cannot access anything that involves an internet connection. I tried turning off my phone, taking out the sim card and putting it back and and turning the phone back on but that didn't work. I reset the network connections in system settings which also didn't work. I set APN back to default, didn't work. I can't get in contact with Koodo about it. Had a call back set up and when they called it just rang and rang until they hung up. Tried calling the store here and couldn't get an answer. Anyone know any other options on what to do?