My daughter is there right now. I am sure that I have activated all of the roaming add-ons, yet she is still unable to get the roaming message or do anything. She has enabled data roaming on the device.
Account number ***.
What am I doing wrong?
***edit: removed personal info
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Well according to Koodo’s roaming page https://www.koodomobile.com/easyroam Zanzibar is not mentioned, but Tanzania is. So I’m actually not entirely sure. Would you like me to flag a rep to confirm if Zanzibar is able to use EasyRoam?
Edit: please remove your account number, since this is a public forum. You don’t want to give hackers any ideas :)
Yes, please tag a rep. Also, I have no idea how to remove the phone number in the original message.
And yeah, before she left, I saw Tanzania and assumed Zanzibar would be good...
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I have flagged a rep. They’ll tell you more and also remove the number. No worries :)
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Hi
As
Does the phone currently show a connection to a network? If it doesn’t, a manual network search in the phone settings should display the available networks that the phone can be connected to.
Thanks for confirming. It would be helpful if Koodo could update their list of countries available to ROAM to indicate that although Tanzania is available Zanzibar (which is part of Tanzania) is not.
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I went ahead and requested that Zanzibar gets added to the Koodo page as well.
Sorry for the confusion.
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