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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

  • 881 Topics
  • 3,780 Replies
881 Topics
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MYMYdocBeginner
asked in Tips, Tricks & Troubleshooting
dropped calls iphone

I’m really starting to get frustrated my phone is constantly dropping calls and so frequently! It’s really impacting my business. I have just noticed that in the past 2 months the service has really dropped in quality. The calls drop every 15 to 20 minutes. Please can someone fix this? Or help me? Otherwise I may have to change carriers again.

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Dinh
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andrefortierBeginner
asked in Tips, Tricks & Troubleshooting
Mailbox full even though I have visual voicemail setup on my iPhone

I changed my plan with Koodo to include more data. Prior to doing so, I was able to receive many visual voicemail and leave them in my voicemail of my iPhone. After my plan update, if I have more than 10 messages that I listened to in my phone visual voicemail, the next call I get results in the caller getting a message that my mailbox is full. I listened to all of the messages and the mailbox should not be full. It’s as if the messages are not clearing from the Koodo mailbox. The only option I can find is to delete my visual voicemail messages which is inappropriate. I already listened to the messages and want to keep some for archive purposes. I tried deleting every single message from my visual voicemail, then I used a different phone to leave messages. After 10 voicemails, I get a message on my phone that my mailbox is 100% full. I listened to each of the 10 visual voicemail messaages. When I call from a different #, I receive a message that the mailbox is full. I already listened

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KAdvocate
asked in Tips, Tricks & Troubleshooting
unable to disable voicemail; followed steps from help, won't work; any ideas?

I followed steps below but the voicemail remains on, I tried a number of times, does not disable. Callers can leave a message. Do I need to call in? Call your voicemail by holding the number 1 on your dial pad Select option 3 to “Manage your greetings” Select option 4 to “Manage your Extended Absence Greeting” Select option 5 to block callers from leaving a message after hearing the Extended Absence Greeting

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Boa_Guy Koodo
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Jenny MyersBeginner
asked in Tips, Tricks & Troubleshooting
changed phones

Does Koodo need to know that I have changed phones? I damaged my last one and bought a new one, have transferred all my info over to the new one as well as the SIM card.

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Allan M
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NebnosloBeginner
asked in Tips, Tricks & Troubleshooting
why is my Samsung A52 unable to connect with the network?

My phone is no longer able to connect to the network , yes I re started it many times.. and tried all the suggested things... maybe these phones are just a POS ? I wound up putting the sim card on my old cracked S9 and it worked fine so no network problems ... anything I can do?

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PlaidRadishBeginner
asked in Tips, Tricks & Troubleshooting
How to set up Number input for incoming calls

I would like the service where callers have to input a number to get through, so robocalling is eliminated. I had it then disabled it. wondering how I can restore it.

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Olivia RBeginner
asked in Tips, Tricks & Troubleshooting
Phone screen bubbles after taking off screen protector

I have a Samsung Galaxy A52 and was using a tempered glass screen protector. My phone was being weird all of a sudden and wouldn’t respond to my touch, so I took off the screen protector, and now there are bubbles on my phone screen. Is this permanent damage to my new, expensive phone or is this something I shouldn’t freak out about?

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Eric Lafortune
Eric LafortuneBeginner
asked in Tips, Tricks & Troubleshooting
trying to unlock my phone

I have an old koodo phone I am trying to put another Sim card into it and it's asking for a pin. *********0330707 Was told I can get the unlock pin from koodo using these numbers.

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Eric Lafortune
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TimRBAdvisor
asked in Tips, Tricks & Troubleshooting
How do I turn off roaming on my iPhone?

iPhone 12 mini, iOS 15.4 … I want to set it for NO Roaming, NONE, Zip, Zilch. To go with Network > Koodo (i.e. not AUTOMATIC) But on my phone I can’t find the setting. Google searches all give different methods, and none match what I see on my phone - there’s no Roaming setting. Is it only visible when certain other settings are on?

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AlishaElizabethxoxoBeginner
asked in Tips, Tricks & Troubleshooting
How do I unblock Private numbers?

Hello, I am needing to reverse the block i have on private numbers but not sure how!? Can Someone please help me. Koodo is currently not booking reps to call people as i have tried yesterday and today. Also the store near me wont answer and its also out of town.

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Boa_Guy Koodo
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KatieKobraBeginner
asked in Tips, Tricks & Troubleshooting
call recordings?

Weird question but we’re going into a court dispute and a recording of a phone call would be beneficial. Is there a way to request a recording or transcript of a call?

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leightonkBeginner
asked in Tips, Tricks & Troubleshooting
have sim card and being prompted to add esim

Hello, My son’s cell phone data just stopped working today on his iphone XR and we have no idea why. In the settings he is being prompted to add an esim. However he has an actual sim card which was working until today. We tried to power off the phone, he backed it up and reset to factory settings, he checked for updates and nothing so far has worked. Can anyone explain why this has happened and how we can get his cellular data to start working again? Thanks for your support! Kim

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Ben Pointer
Ben PointerBeginner
asked in Tips, Tricks & Troubleshooting
OnePlus 10T Wifi Calling?D

Recently got a OnePlus 10T and I am on Fido in Canada. I was told that wifi calling would work with Telus and their subsidiaries. Does anyone have experience using wifi calling on a OnePlus 10T with Koodo? Thanks, Ben

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Girlpower2297
Girlpower2297Beginner
asked in Tips, Tricks & Troubleshooting
forfait

J'ai un forfait prépayer qui ce prend automatiquement dans ma carte de crédit une fois par moi et j'aimerais changer pour un vrai forfait mensuel mais je ne trouve pas comment

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Dinh
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shahid2201Beginner
asked in Tips, Tricks & Troubleshooting
My bell sim card number is 20 digits but I need 19 digits to transfer my number to koodo

I have a bell sim card number with 20 digits sim number. I want to transfer the number to koodo but they need 19-digits sim number. What should I do?

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Allan M
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dcsweeneyBeginner
asked in Tips, Tricks & Troubleshooting
Moved and service not good

Hi My daughter and I have phones with you but our service where we just moved yesterday is not good. Can you suggest anything before we change cell phone service companies?

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Doris WindleAdvisor
asked in Tips, Tricks & Troubleshooting
messages not updating

my messages usage on my selfserve are not updating. data and phone calls are. Any one else having this problem?

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Pierre MarionBeginner
asked in Tips, Tricks & Troubleshooting
Can't hear the other party while in the USA

My wife has a Koodo prepaid account. We used it last April in the US since she has purchased add-ons for voice, data and Texts. We are now back in the US for a month. She can originate and receive calls but she can’t hear the other person. Data and texts messages are OK. We had a Koodo rep call us on another line, who then passed me to somebody in the technical service. She told me that my wife would need a 5G phone so it would work in the US. She also said no 3G or 4G phones will work on Koodo prepaid accounts in the US! I know 3G phones no longer work in the US but 4G (LTE) should. My wife’s phone is an iPhone SE first generation, which is compatible with LTE and VoLTE. By the way, I can’t enable VoLTE on her phone, I get the message ‘’to activate LTE calls on this account, contact Koodo’’ The Koodo reps was no help to resolve this. Finally I find it strange that we can still buy from Koodo add-ons for voice in the USA without any notice that the phone needs to be 5G compatible. Coul

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LucasPeachBeginner
asked in Tips, Tricks & Troubleshooting
Data inconsistencies

My data limit has apperently been reached on my mobile phone despite only being on day 5 of having it reset, when I check the website it says I've only used 19% of my data, but when I check directly on my phone it says I have reached the 2GB limit despite just having it reset, and now I can use my data even though I still have remaining data. I don't know what's going on and I am frustrated to no end trying to figure this out and get it fixed, as I rely on my data to check bus schedules.

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Dave Guerriero
Dave GuerrieroBeginner
asked in Tips, Tricks & Troubleshooting
i need to unlock a koodo lg phone

I have an old lg phone that my friend gave me when i lost my iphone in the water. The IMEI # 354608064160866

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Boa_Guy Koodo
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Rob4576Organizer
asked in Tips, Tricks & Troubleshooting
Unconditional call forwarding code 21 doesn’t work - unknown error

When I attempt to turn on unconditional call forwarding (by entering *21*7804123456# then send), I get the message “error performing request Unknown Error”. I’ve tried this with 3 different phones with the same result. Our base plans are prepaid and include free call forwarding. Each phone has more than enough minutes and I’m attempting to forward to a Canadian number from Canada. Maybe the code “21” is not correct, although Koodo Online help documentation says 21 is the code to use. I can turn on other types of call forwarding using the other codes, just not unconditional, which is what I really need. Does anyone know what might be the problem, or how to get unconditional forwarding to work?

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Sophia
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MarieBraBeginner
asked in Tips, Tricks & Troubleshooting
Samsung Galaxy A31 compatibility

Anyone know if the Samsung Galaxy A31 will be compatible with Samsung 4G network in central Alberta?

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Allan M
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JodyMtlBeginner
asked in Tips, Tricks & Troubleshooting
Am I getting old?

Or is it the i-phone 8 ? I can barely hear the caller and must put them on speaker because the volume is so low! But for some reason, the caller cannot hear me at all either unless I go off speaker. When I listen to the radio on the cell speaker, I also find it low/hard to hear. I'm only 60 years for God sake...

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Allan M
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JJAdvisor
asked in Tips, Tricks & Troubleshooting
new sim card

I just put a new Sim card in my phone and the LTE bars cut in and out constantly and I can't send text until it stays solid. Is this just the Sim card configuring with my phone or is there a different issue? I've removed the tray and reinserted the Sim a few times

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LayneBeginner
asked in Tips, Tricks & Troubleshooting
Incoming calls to me from the USA

If someone calls ME from the USA (I’m in Canada) - do I get charged? And if so what amount per minute?

1671
Allan M

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