I just signed up for Koodo an hour ago. Got a plan with a Pixel 6a. I’m moving my current number to Koodo. I need to add a second line. I was not given login details for Koodo? When I check my order status it says "Your order is being verified by our reps. We'll call you if we need any information from you. " I tried signing up for self serve with the chat bot but it says my phone number and postal code do not match, even though they are correct.
Can somebody help me sign up for self serve so I can add a second line please? Thanks
Answer
Can't figure out how to sign up for self serve. Please help me I'm brand new to Koodo
Best answer by Timo Tuokkola
You can't set up a self serve account until your account is activated. This should happen right around the time your phone is shipped. At that time, you should receive an email from koodo with a link to create your self serve account. Follow the instructions to create your account.
This topic has been closed for replies.
+4You can't set up a self serve account until your account is activated. This should happen right around the time your phone is shipped. At that time, you should receive an email from koodo with a link to create your self serve account. Follow the instructions to create your account.
You can't set up a self serve account until your account is activated. This should happen right around the time your phone is shipped. At that time, you should receive an email from koodo with a link to create your self serve account. Follow the instructions to create your account.
Hi Timo thank you that was very helpful. When you say “when the phone ships” do you mean when it leaves Telus or do you mean when it arrives at my house?
Thanks again!
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.