Koodo Community
Question

Spam protection keeps me from receiving legitimate calls

  • 16 November 2022
  • 1 reply
  • 16 views

I remember a few months ago selecting an option to reduce spam calls. Now callers that are not in my contacts need to dial a digit they are told by a machine (e.g., “to make this call, dial 4”), before the call goes through. Some businesses have systems to route calls, and are unable to reach me on my cell. I looked everywhere I can think of and cannot find how to cancel this option? 


1 reply

Userlevel 7
Badge +4

I remember a few months ago selecting an option to reduce spam calls. Now callers that are not in my contacts need to dial a digit they are told by a machine (e.g., “to make this call, dial 4”), before the call goes through. Some businesses have systems to route calls, and are unable to reach me on my cell. I looked everywhere I can think of and cannot find how to cancel this option? 

You can either remove Call Control from your Self-Serve account or add those numbers to your Authorized Callers list. https://www.koodomobile.com/en/help/call-control

Reply