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lost cell phone?

  • 13 April 2022
  • 4 replies
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What do I do if I lost my cell phone in the river?

 

Yesterday I was swimming in the river and I lost my cell phone how do I get a SIM card replaced?

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Best answer by Goran 13 April 2022, 15:31

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Userlevel 7
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It's easiest to go to a kooodo retailer/kiosk to get a replacement Sim card. Here is more info on doing so:

https://www.koodomobile.com/en/help/koodo-sim-support

I lost my cell phone.

What do I do?  Cancel my services?

Sylvia

Userlevel 7
Badge +4

I lost my cell phone.

What do I do?  Cancel my services?

Sylvia

You would have to find a SIM replacement at a Koodo kiosk. In the meantime you can report your lost phone here https://www.koodomobile.com/en/help/reporting-your-lost-or-stolen-phone

I lost my cell phone.

What do I do?  Cancel my services?

Sylvia

You would have to find a SIM replacement at a Koodo kiosk. In the meantime you can report your lost phone here https://www.koodomobile.com/en/help/reporting-your-lost-or-stolen-phone

My phone is lost.

I have the new SIM from the Kiosk, I go to Self Serve and can’t activate it.  I register to Koodo and have to wait 48 hours for email activation to work.  The other option is to “text”, to where? my lost phone?

No other option but to wait 2 days, ridiculous.

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