Tried to activate a new sim card on a new phone using the self serve option and it asks for method (email or text) to send a 6 digit verification code. I select my email as I cannot locate my old phone. The reply is that I cannot use my email since it is less than 48 hours old. I have never changed my email with Kodoo! Unsure how I can activate my new phone and new sim card? Thanks in advance for all replies
This topic has been closed for comments
Userlevel 7
+4
The security measure was there to protect customer from fraud.
If you couldn't send to email,you would need a rep to assist. You can either schedule a call back (to a Canadian number of your choice) or chat with a rep via Facebook/Twitter messaging.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.