Self Serve

Trying to set up my BYOD with new Koodo simbeen waiting for almost ½ hr for current provider to send  a text asking me to approve the transfer but my self serve account is already showing the number I want to transferis this normal to wait so long?or did I miss a step somewhere? 

My husband and I are on a shared plan with Bell and I am the account holder. We would both like to switch to Koodo and keep our numbers. Will there be any issues with this given that it is a shared plan? I am assuming we would each create our own accounts with Koodo, but will my husband have any issues porting his number over from Bell given that I am the account holder there?

my wife and i moved out of the country for 8 months but plan on returning to canada after her sporting season is over. before we left i transfered my phone number to koodo so i could pay for a cheap plan but still keep my number. i had everythinh working fine, but before we left i must have forgotten to create an online account.so now that i am trying to top up my plan so that i don't lose my phone number, i cannot create an account because i cant recieve any sms’s do enter the verification code. is there anything i can do?

I currently have a Koodo postpaid plan and am going to switch to a prepaid plan. I have purchased my Koodo prepaid SIM card and am going through the activation process. I wish to keep my current number. When I get to the field where it requests my current provider, I CANNOT CHOOSE KOODO (it is not shown as one of the options) so I cannot go any further in the process.  Am I missing something? How do I get past this field to complete my prepaid activation? Thank you.

Hi everyone!I'm travelling and will be living outside of Canada for 2-4 months every year. I'm outside as I write this and I have been unable to log into several of my accounts(banks, etc.) In Canada as I can't do a 2FA as I'm not receiving texts. Here's my question: can I receive texts intentionally with my Koodo number on easyroam free of charge or will I be charged $12/day or wherever the amount is these days? If I'll be charged then what is the best alternative for me to receive 2FA texts without having to pay $12/day for them? I have a local number here so can I use that to forward all texts to this number? Thanks!

I was quite late to paying my koodo bill due to finical  issues at the time  just recently I have paid my bill in full but my service has not been restored yet (its been a day  now) Koodo has mention my account has been canceled if that affects it. I'm not sure if my plan with koodo is complete cancelled so I can find a new phone provider or not, its honestly quite  hard to come in contact with a human rep to address my issue. I came here hoping for a easy solution thank you.

Good Day!I want to close my Postpaid account, how to do that?

Can you top up  your data if you have data still remaining on your account?A family member needs more data however the self serve portal is telling me that I cannot do it.This is just plain ridiculous.  How do I get 

I need proof of voicemail being sent for work. I went through my minutes usage and it only shows answered phone calls and no voicemail. Is there any way I can see a full list of every incoming call with it showing if voicemail were left or not?

how do i set up a new sim with the old phone number

We’ve got a phone number with a starter plan (250MB / 100 min).  Unfortunately, the self-serve usage page doesn’t show the correct information.  It shows “unlimited” minutes available so it’s impossible to tell how much time has actually been used.  We racked up a huge bill a couple of months ago because this page showed “unlimited” but it was quietly adding huge amounts to the bill.  Now we’re trying to check to make sure that we don’t go over the limit again but it’s impossible to tell.  The “details” view shows incoming and outgoing calls without any differentiation so we have no idea how close we are to hitting the limit.  Can this be fixed to show the correct limit in the usage tracker?   

Hello, I am currently overseas and have upgraded my phone and want to transfer my esim to the new phone. I still have my original code etc when I originally installed it on my old phone.  Can I transfer it to my new phone ? Thanks 

How is the time when calls and messages are sent or received reported in self-serve?  The times appear to be unreliable.  For example, todays usage shows I made a call at 636 am when I know I didn’t.  

How can I speak to a customer service rep? I find it very odd that this is a difficult task. I have used the serf services and requested a phone call,  but no luck. Anyone has an experience with this? And what is  the best way to resolve this issue?Thanks! 

Does anyone currently use a Koodo sim in an xplora X5 kids smart watch? If so what plan are you using it on? Thanks

New to koodo: ordered plan and SIM card online. Got email back with a phone number/account number. Used that to register online. Didn’t wait for the SIM card to arrive and instead used a store bought (post paid) SIM card. Using online account changed phone number to an existing one. Number was ported and while waiting for confirmation from Koodo that my line is active, which never arrived, I realized that I should have activated the SIM card first and then port the number. Now that I try to activate the SIM card the verification allows to use either email or text to make sure you are the account owner. Can’t use text since the ported number is in limbo: previous provider account is closed so can’t use the old SIM with previous provider, Koodo is not active so it can’t receive text yet. Email choice is also not accepted because the account is less than 48 hours old!Tried using chat with #AssistSS and after number of tries it says that the system is busy and they cannot

Hello I’ve been trying to activate my SIM card on line for hours now no luck I have no access to txt or phone call when I try to put my email it says that it has to be active for 48 hours before sending me the 6 numbers to reactivate the card and when I call they only send me to robots  anyone can help me activate my symbol card ?? Or knows where to call to speak with an actual human ??

Just buy a new SIM card in a supermarket and can't create an account in self service. It asks phone number or account number, but I a new pre-paid client, I don't have it. And can't activate card, stuck on the Payment step, it just reload. Please, help

I currently have a physical sim card, will purchase an iphone 14 from the US (no more physical sim), wondering how to make the switch. 

Hello, Long story short, got my phone stolen with my SIM card in it. Ordered a new card, received it and now trying to switch SIM card through Mobile Services, and keeping getting following error message.I’ve tried at least 7 times since yesterday, but no luck:I cleared the cache and cookies Tried on different browsers - Firefox, Chrome Can someone assist ? I can’t even request a callback on my Koodo’s phone number as I’m not able to switch SIM card yet.   Thanks,     Sid.

Hi,I want to buy a new iphone from the Apple store, that is esim only, and I am coming from an Android that has a physical Koodo sim.  If I buy an ESIM voucher, how do I get around the provisioning the device warranty issue that is mentioned in the FAQ? Thanks.

Hi there,My phone plan is currently under my ex-partner’s Koodo account.He switched to another provider but I want to keep the same phone plan. I just need to change the billing, login and contact info to my name. How can I do that?Do I need to create a new account?

I want to change my Koodo phone number due to relocation from one province to another. I was wondering if it impacts my existing Koodo plans. Is there any impact on my monthly bill due to that change?Unfortunately, I haven’t found any terms and conditions details for that Koodo phone number change process.   

I lost my phone in the US about a week ago. I suspended the account and never found the phone. I bought a new phone through Koodo and it arrived today.I re-activated my phone and changed the SIM number, and while it shows as being the SIM card for my account, i cannot get any connectivity on my phone - emergency calls only, it says. I took the SIM out and back in, but same thing. Did I go wrong somewhere?

I want to change lower plan  like basic plan.however self serve does not show basic plan. I don’t have any contract left.