Trying to set up my BYOD with new Koodo sim
been waiting for almost ½ hr for current provider to send a text asking me to approve the transfer
but my self serve account is already showing the number I want to transfer
is this normal to wait so long?
or did I miss a step somewhere?
Best answer by Goran
View originalTrying to set up my BYOD with new Koodo sim
been waiting for almost ½ hr for current provider to send a text asking me to approve the transfer
but my self serve account is already showing the number I want to transfer
is this normal to wait so long?
or did I miss a step somewhere?
Which carrier were you switching from? Have you tried restarting your phone to see if it was successfully transferred? Are you able to make calls and send text messages with your number?
Transfer from Bell-MTS
In Koodo self-serve, it still indicates that transfer is in progress (12hr later)
with old SIM still in my phone, still able to make calls and send texts
You may need to contact bell that you never got the sms.
Thanks Goran. I’ll give that a try
UPDATE**
Called BELL-MTS and after 15 min on hold, they confirmed that they released my number from their system (manually) this morning.
installed the new Koodo sim and it worked right away
Thanks again for the help
PP
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