Koodo Community

- - Knowledge base
Updates
Ideas

Community
Search

Unanswered questions

3090 Topics

Recently active

Most views Most replies

eserivaBeginner

asked in Billing & Payments

PretomBeginner

asked in Self Serve

Sim replacement

How to replace sim card for android when switching from TELUS? Can anyone please share a step by step process for this? Thanks in advance!

2 months ago

Jcl42Beginner

asked in Other

Switch to Happy Stack

I just saw the deal for $59 a month for internet + the subscription services. I already have Koodo internet for $60/month, I subscribed a few months ago. Is it possible for me to switch to this deal and have both for $59/month? Or could I cancel my current internet service and switch to this one? Thank you for the help.

2 months ago

chaulyBeginner

asked in Plans & Add-ons

Can I change my plan?

Dear,My account have 2 lines. I want to downgrade the plan with the last 2-digit line 63. Please show me how to change.Thank so much!

2 months ago

ryryBeginner

asked in Billing & Payments

Question regarding the $20 credit

Hi there, I opened up a Koodo account back on Nov/22 (It was the black friday deal as I remember) and I might have some questions regarding the $20 credit, coz I'm not receiving the $20 credit anymore and I just want to confirm isn't the credit should last for 24 months?I know starting from this month my phone plan has changed from $55/mo to $60/mo. If I understand it correctly, Koodo will only stop giving customer their credit if they have downgraded their plan lower than the original price. So I’m just wondering what’s going there.

2 months ago

Reyes IssacBeginner

asked in Self Serve

COMMENT DEVENIR VENDEUR DE CARTES SIM

COMMENT DEVENIR VENDEUR DE CARTES SIM ET ACTIVATION DE LA CARTE SIM KOODO J'AI UN MAGASIN COMMERCIAL POUR LA RÉPARATION ET LA VENTE DE TÉLÉPHONES CELLULAIRESACTIVATION DE LA CARTE SIM

2 months ago

BenmgBeginner

asked in Billing & Payments

Master card stopped pre authorized payment

Master card flagged my Koodo pre authorized payment along with another separate transition yesterday. Nothing ended up being fraudulent but the women I spoke with at Mastercard did say this Koodo payment will not go through. When I log into my account it says Koodo received payment on the 23rd and my account is up to date. I’m assuming later on it will discover that the payment has been cancelled. My question is will Koodo automatically attempt to take the payment again or do I need to do that manually which I can’t at the moment because the self serve site says my balance is $0. Just trying to avoid any unnecessary late fee. Thanks

2 months ago

gallaronBeginner

asked in Plans & Add-ons

unable to remove add on

Hello, I’m looking to remove intl roaming data add on. However, I see an error that unable to remove add on.

2 months ago

GJonesNew Member

asked in Plans & Add-ons

CAN-US 120GB doesn't list minutes?

I’m looking to switch to the CAN-US plan as we have family in the states. The plan that is offered to me doesn’t list any minutes. No mention of unlimited minutes. If I go to switch it doesn’t like anything for the talk. Can I get some clarification if somebody else got this plan?

2 months ago

sanjayjain00Beginner

asked in Billing & Payments

Invoice

Hi Team, Please can you provide me the invoice for the month of Feb. My ph **459. Thanks & Regards,Sanjay

2 months ago

ScottDonnelly99Beginner

asked in Tips, Tricks & Troubleshooting

failed sims?

I went to a koodoo shop yesterday to get new sims. Installed one and left, i can make lte calls and texts but often can’t receive them. callers are mentioning that calls goes direct to voicemail. I also dont get data services. My account is new and I pay 35$ a month for 50 gigs. I tried the second sim today when i had wifi and the exact same error is occuring. I am using an iphone 13 and had no issues like this in the past.can someone help me confirm the service is not working as it should? @Boa_Guy Koodo

2 months ago

ElisadaveyBeginner

asked in Other

voicemail

I am unable to disable my voicemail using the instructions from the website.Please help

2 months ago

C_K_E_EBeginner

asked in Billing & Payments

I am hoping to pay and get bills from 2021-Can I do this?

I need invoices from Jan to August 2021 and wonder how I can get my hands on them?

2 months ago

Jules87Beginner

asked in Self Serve

port number cancelled

HelloI tried to port my number over, but it failed.It won't allow my to try again says I must get a call back.I'm assuming this is my only option? Or can this be fixed in this community hub?

2 months ago

Dszemok

asked in Tips, Tricks & Troubleshooting

Extended absence not working, how to deactivate voicemail?

I followed these intrusctions: Call your voicemail by holding the number 1 on your dial padSelect option 3 to “Manage your greetings”Select option 4 to “Manage your Extended Absence Greeting”Select option 5 to block callers from leaving a message after hearing the Extended Absence GreetingHowever this did not disable my voicemail, it works the same as before. How can I disable my voicemail?

2 months ago

dgrcBeginner

asked in Billing & Payments

I can't pay my phone bill.

I am trying to pay my phone bill via Self Serve with the same method I used last month but I can’t pay it. The credit card I used is under my husband’s name. Is this why I can’t pay?

2 months ago

Jasmin LuBeginner

asked in Tips, Tricks & Troubleshooting

missing cellphone

My cellphone is missing. I suspended my phone number. But how to prevent people getting my SIM card?

2 months ago

educationBeginner

asked in Tips, Tricks & Troubleshooting

Koodo do Not honoring the Referral Friend and no way to connect with an agent

I have referral my friend and my friend already using the koodo service for 2.5 months but the referral credit never show up in the billing. I have followed each step in the referral email.

2 months ago

Claudia007Beginner

asked in Self Serve

i cant figure out how to change my number

I've tried over an over but i can not figure it out.

2 months ago

Robin PDOrganizer

asked in Other

How to cancel internet activation

I’m scheduled to activate home internet tomorrow and received the equipment in the mail. I’ve just been informed that it would cause havoc in my house to switch from Bell due to a complicated setup here and so I want to cancel the activation (I know I’m to do it myself). But I don’t know how to inform Koodo and I’ll need to return the equipment. Anyone out there know how to do this?

2 months ago

xrated77Organizer

asked in Tips, Tricks & Troubleshooting

Need help with my download speed and other..

Hi I just got my koodo internet last week with the 400 speed but see a few problems.I have the white wifi boost 6 router ,round router.When I do a speed test it is between 380-400 ,all is good there ,the upload speed is 50- 55.When i actually try to download files from any diffferent place on internet the download speed is 1.2 to 3.1 MBps which is very slow and is what I was getting from my old 100 line.What is going on with that ,anyone please?Also in the router whenever i try to put my own channel under 5ghz ,it reverts my 3 tablets to 2.4ghz,why is that ?What is the cancellation policy if that comes ? Thanks

2 months ago

Robert FalardeauBeginner

asked in Tips, Tricks & Troubleshooting

Moto G54 compatibility

Hello. Please confirm that this phone will work with Koodo in Canada and abroad: Motorola Moto G54 Dual-SIM 256GB ROM + 8GB RAM (Only GSM | No CDMA) Factory Unlocked 5G Smartphone International Version

2 months ago

Page 21 / 124

Leaderboard

Terms & Conditions

Sign up

Already have an account? Login

Username *

E-mail address *

City

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Koodo Community