Koodo Community
Question

network lock request unsucessful

  • 28 January 2024
  • 1 reply
  • 30 views

I have a Samsung Galaxy 5 phone. I entered the PUK and they xixnt work. Koodo is telling I must go t Samsung to get it unlocked.

Samsung says they dont unlock phones. I dont know what to do. Can anyone help me


This topic has been closed for comments

1 reply

Userlevel 7
Badge +4

Hi @CandaceLee 

If the Phone Unlock PIN has been entered incorrectly, the the Master Unlock code is needed. Samsung should be able to provide the Master Unlock code.