I got long distance charge after I cancelled Koodo, I was with Fido and I had Long distance plan with them as well, however, Koodo still charge me for that. I try to calling Koodo but the customer services couldn’t connect me to a rep, I look everywhere I can’t seem get a help from Koodo.
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+4Hi there
Hope this helps
+4Please download your PDF bill, you will have all the details of your calls. These calls were made early in the morning, you ported out to Fido, late afternoon.
If the calls show up on your bill, is because you were still using the Koodo SIM, if not, it wouldn’t be possible.
Hope this helps
I do see I have Long distance plan, why I do I get another charge on Nov 24? Isn’t it cover till the day I port out? Can anyone help me?
From your screenshot it does look like you have the Long distance pack that should cover calls to HK.
Let me flag a rep again
+4Hi there
We can see that you already spoke with an agent over the phone in regards to the situation.
Don’t hesitate to reach you whenever you have any inquiries.
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