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Question

Got long distance charge after cancel Koodo

  • 25 January 2024
  • 10 replies
  • 71 views
N

I got long distance charge after I cancelled Koodo, I was with Fido and I had Long distance plan with them as well, however, Koodo still charge me for that. I try to calling Koodo but the  customer services couldn’t connect me to a rep, I look everywhere I can’t seem get a help from Koodo.

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10 replies

Boa_Guy Koodo
Userlevel 7
Badge +4

Hi there @Nic.T   We have looked into your account.. The long distance charges you see, were made on 11/24/2023 to HK, before you ported out your number. 

 

Hope this helps

N

I do have long distance plan with koodo. Why i got charge that much?

N

I have proof that I was with Fido at that time period, is that your system delay?

Boa_Guy Koodo
Userlevel 7
Badge +4

Please download your PDF bill, you will have all the details of your calls. These calls were made early in the morning, you ported out to Fido, late afternoon. 

If the calls show up on your bill, is because you were still using the Koodo SIM, if not, it wouldn’t be possible. 

Hope this helps

N

I did have long distance plan with Koodo, why I got charge separately 

N

~~~~I did have long distance plan with Koodo, why I got charge separately 

N

I do see I have Long distance plan, why I do I get another charge on Nov 24? Isn’t it cover till the day I port out? Can anyone help me?

R
Userlevel 7
Badge +4

Let’s keep the conversation to one topic.

When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.
D
Userlevel 7
Badge +4

From your screenshot it does look like you have the Long distance pack that should cover calls to HK.

Let me flag a rep again

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Darius Koodo
Userlevel 7
Badge +4

Hi there @Nic.T 

We can see that you already spoke with an agent over the phone in regards to the situation. 

 

Don’t hesitate to reach you whenever you have any inquiries. 

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