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Dszemok

asked in Tips, Tricks & Troubleshooting

Extended absence not working, how to deactivate voicemail?

I followed these intrusctions: Call your voicemail by holding the number 1 on your dial padSelect option 3 to “Manage your greetings”Select option 4 to “Manage your Extended Absence Greeting”Select option 5 to block callers from leaving a message after hearing the Extended Absence GreetingHowever this did not disable my voicemail, it works the same as before. How can I disable my voicemail?

1 month ago

dgrcBeginner

asked in Billing & Payments

Robin PDOrganizer

asked in Other

How to cancel internet activation

I’m scheduled to activate home internet tomorrow and received the equipment in the mail. I’ve just been informed that it would cause havoc in my house to switch from Bell due to a complicated setup here and so I want to cancel the activation (I know I’m to do it myself). But I don’t know how to inform Koodo and I’ll need to return the equipment. Anyone out there know how to do this?

1 month ago

xrated77Organizer

asked in Tips, Tricks & Troubleshooting

Need help with my download speed and other..

Hi I just got my koodo internet last week with the 400 speed but see a few problems.I have the white wifi boost 6 router ,round router.When I do a speed test it is between 380-400 ,all is good there ,the upload speed is 50- 55.When i actually try to download files from any diffferent place on internet the download speed is 1.2 to 3.1 MBps which is very slow and is what I was getting from my old 100 line.What is going on with that ,anyone please?Also in the router whenever i try to put my own channel under 5ghz ,it reverts my 3 tablets to 2.4ghz,why is that ?What is the cancellation policy if that comes ? Thanks

1 month ago

Robert FalardeauBeginner

asked in Tips, Tricks & Troubleshooting

Moto G54 compatibility

Hello. Please confirm that this phone will work with Koodo in Canada and abroad: Motorola Moto G54 Dual-SIM 256GB ROM + 8GB RAM (Only GSM | No CDMA) Factory Unlocked 5G Smartphone International Version

1 month ago

ElderberryMember

asked in Plans & Add-ons

4G LTE Speed vs 4G - 50% drop in speed?

My current plan says “4G LTE”. When running Speed Test, I get between 200-250 Mbps. Any of the new plans say “4G up to 100 Mbps”. Does that mean that by changing plans, my data speed will drop by at least half, or am I missing something here?

1 month ago

Kim CanadaOrganizer

asked in Billing & Payments

Charged Roaming when Roaming was turned off

On my phone settings under Cellular Data Options I have “Roaming Turned Off”. However, when I was in Bermuda, despite only using wifi, I was charged for daily roaming. Can you please tell me why I was charged and how to address so that this does not happen again?

1 month ago

DrizztBeginner

asked in Plans & Add-ons

plan for a tablet.

I want to.get a new tablet but I don't want to add the plan as I won't need it. I'll be using my data from my phone.

1 month ago

John CanniffBeginner

asked in Billing & Payments

Did not get E-Bill for February

Did not get a computer E-Bill for February

1 month ago

YangLiConnector

asked in Billing & Payments

refund

My account number is **98 and I switched to another carrier during the Christmas 2023, why I haven’t received my refund for the overpaid amount? Thanks,Yang

1 month ago

CharlieCatBeginner

asked in Tips, Tricks & Troubleshooting

Can I reactive my physical sim card?

Hi, I recently changed devices from an iPhone12 to a 15 and accidentally switched my physical sim card to an esim. I would like to reactivate my physical sim since I travel and use an esim when abroad. It is my understanding that the iPhone 15 in Canada only supports one active esim at a time (vs the iPhone in the US supports two). I went to a Koodo kiosk and they told me i would have to purchase a sim card from them and call Koodo to activate it since they don’t do that at the kiosk. I asked the salesperson if I could simply reactivate my existing card and he said “you can try”. I cannot find a customer service phone number anywhere. Any assistance would be greatly appreciated.

1 month ago

chao72Beginner

asked in Billing & Payments

Please Remove Roaming Fees

I was charged for easyroam on Feb 13 and Jan 14 for $28 in total. I never left Canada. Can someone please flag to a koodo rep help me remove these charges from my bill?

1 month ago

DustyiimeOrganizer

asked in Other

18444180044

I looked at my past bill and this. Number. It says I made 12texts messages to and it send me 15 messages in all in one minute ?

1 month ago

Mle003Beginner

asked in Tips, Tricks & Troubleshooting

Not receiving text messages to android phone

On Tuesday I started having issues receiving messages. My messages were sending, but any messages I send appear to be going through. Anyone else have similar issues? How have you resolved it?I have a Samsung A50. Also started having massive battery drain as of yesterday. Losing a percent a minute.

1 month ago

iwantmypointsBeginner

asked in Billing & Payments

Correctly charge automatic top-ups

Hello,From the point of view of my bank, automatic top-ups of a prepaid account are not charged correctly (as “direct debit”). This prevents me from getting points on my credit card for these top-ups. Fixing this soon would be charming.Thank you!

1 month ago

bmr1369Beginner

asked in Tips, Tricks & Troubleshooting

Not receiving RCS messages from IPhone

I have not been receiving RCS messages from iphone users since Dec 2023. Messages that are strictly text go through, but any message that contains emoji, gif, photo, video do not get sent. A notification that says “message is available for download” shows up, but the actual message itself doesn't download. This seems to have started after an android update in Dec 2023.I've tried every help forum available… deleting, uninstalling,re-installing, updating, etc. Nothing seems to work.

1 month ago

Robin PDOrganizer

asked in Other

SOS after turning off eSIM

I just landed in Canada after visiting the US, where I used an eSIM from another company. I turned off the eSIM when I landed and turned on the Koodo network. My iPhone 15 Plus went into SOS and has stayed there – even after shutting off and rebooting the phone at least 5 times, resetting the network twice, and taking out the Koodo SIM card for 3 minutes and reinserting it, then restarting the phone, all suggestions I found online. Nothing has taken my iPhone out of SOS. Any ideas what to do?

1 month ago

Christopher HHBeginner

asked in Billing & Payments

better plan

Telus is offering 34 dollar plan 50 gig I want please

1 month ago

Debra GalvinBeginner

asked in Self Serve

haven't received SIM card

Got a bill already but no SIM card...not really happy with all this self serve BS either.

1 month ago

CeklassenBeginner

asked in Self Serve

New phone line ordering

My husband just added a new line on my account but it has not appeared in the self-serve. I can see on the order status that the SIM card has been approved and is pending shipment. When will his account appear in the Self-Serve list of users?The problem is — we need to also order a phone with tab for him and it seems like we can't do that (without paying full retail value) until his line has been finalized.

1 month ago

ArtezelBeginner

asked in Tips, Tricks & Troubleshooting

Someone else was using my data while on vacation. What to do with the charges?

While I was on vacation abroad I started receving alerts from koodo about over passing the Data limit roaming. I never asked for this service or someone else was using my account. I don’t want to pay for something that I did use.

1 month ago

H0llyD0llyBeginner

asked in Tips, Tricks & Troubleshooting

Why do my phone calls keep failing?

For some reason my phone calls keep failing. It happens often when I need to use the keypad to make selections from a phone number (ie: select 1 for Dental, select 2 for Vision), and it is incredibly frustrating because I cannot speak to people or even access someone to speak to. My voicemail also does not recognize the password and I cannot access carrier voicemails.Koodo - what the heck is going on?

1 month ago

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