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Hey so I have a friend who is a previous Koodo customer who fell on hard times and had theyre phone and account disconnected for non payment. They have now received and email from KMBLaw stating they have only 5 days to pay the balance before further action happens.. Now my question is, is KMBLaw a legitimate service that Koodo uses? Some red flags in this email are the fact that they are only accepting e-tranfer or for my friend to click a link to pay by credit card. As well, the lawyer that sent the email is not listed on the KMBLaw website.. Any advice would be appreciated thanks..

Click to pay is one of the payment methods used by Koodo https://www.koodomobile.com/en/help/how-pay-your-bill

If your friend did have an overdue invoice with Koodo, the email was likely legit. They could be a collection agency trying to get the money. However, I am not sure if the person was a lawyer or not. You need to contact Law Society of your province to find out https://lso.ca/public-resources/finding-a-lawyer-or-paralegal If your friend want to pay, I recommend he/she contact Koodo directly.

Anyway, any non-payment from the bill would be reported to credit agency, and likely impact the credit score of the person.

KMBLaw is an agency Koodo uses for collections.

However, that is not to say scammers couldnt use that info.

I would reach out to KMB Law directly.  

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