refund

“If you've cancelled your account and a refund is owed, a cheque will be mailed following your final invoice and will arrive within 6 weeks.

If you had pre-authorized credit card payments set up on your account or pre-authorized debit through your checking account, you'll receive your refund back to your credit card (excluding Visa Debit) or checking account respectively in 5-7 business day after your final bill is out.

Please note that for refunds that are less than $5 or more than $5000 you will need the help of a rep.”


So, to ask:
1. Was your refund owed less than $5 or more than $5000?
2. When was your final invoice received? (If you cancelled around christmas time your final invoice would be sometime in January meaning you may still be within the 6 week period if you didn’t have pre-authorized payments enabled)
3. Was the address on your account valid and up to date?

Hi @YangLi 

You should be able to see in self serve if the refund has been initiated.

If the $31 amount no longer shows up in self serve, that means the refund has been processed and you should receive the refund by cheque.

Since you removed your credit card you will receive a cheque