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xrated77Organizer

asked in Tips, Tricks & Troubleshooting

Need help with router

Hi With the recent wind we lost power for a bit ,the power turned back on and the router again went to a red solid light.I had to again reset and put my info in.What is the cause of this .The router is a boost wifi 6 round router.There could be a hardware problem and i would need tech support.There is no firmware upgrade option in router settings either.This would be the third time doing a reset dince I had uplugged the router 2 other times because of moving it .Is it possible to get someone in tech?At the same time ,where can we all get support easier,or faster .Is there an app Koodo works with?I also this morning had a cell data problem ,still no connection ,I am using my wifi in the meantime.Thks

1 month ago

al_RBeginner

asked in Self Serve

Record of numbers called

Is there a way to access a record of all of the phone numbers I have called in the past 3 months?

1 month ago

KideepBeginner

asked in Billing & Payments

Billing

I had $545 bill due for two bill cycles.I decided to pay $150 through my bank (Scotia). I made the payment through app on March 4th. I just want to know how long it takes for it to reflect on my billing page? Because so far there’s no change in the amount.Thank you!

1 month ago

TwattonConnector

asked in Self Serve

Short code sms

Hi everyone,Most customers on facebook and any meta sites experinced a wide outage of the apps. I have been unable to log into anything since 9AM EST. That being said, I have requested multipe codes to reset accounts to log back in,knowing my password and such. Does anyone else not receive short code SMS to their phones or is this just an isolated incident on my part?Thanks!

1 month ago

cookiejacBeginner

asked in Other

Account Cancelation

We changed changed plans and ordered a new phone which we haven’t received yet. My husband wants to cancel the account. How do we do this? I don’t see anywhere online to cancel and I know you can’t talk to an actual human at Koodo. When the phone shows up, can I just return it unactivated with a note saying “Cancel Account”? Would that work to get his account canceled?

1 month ago

fwilsonBeginner

asked in Other

Scam calls?

Hi,I’ve now received two calls from someone claiming to be a Koodo representative who knows my first name when they call, so clearly have some of my information. The number they are calling from is 1-866-369-9826. I haven’t yet said a word to them and I hang up once they’ve said their first sentence. I would like to know if these are legitimate calls from Koodo or if I should block this number and forget about it. Thanks

1 month ago

Holly4Beginner

asked in Self Serve

cant change address

Tried multiple times to update my address with no luck, it keeps saying success but it never updates. I have to enter my address manually as we live in a rural area (collect mail from a post box instead of the post office).

1 month ago

SrinAdvisor

asked in Billing & Payments

System unable to process transaction. Unable to make payment

Hi, With March 04, the last payment date, I was trying to make payment since 3rd. But kept receiving above screenshot everytime I tried to make payment by card. Please assist. Also, if I am charged due to late payment, is it possible to kindly waiver it.Thanks.

1 month ago

justdoingitBeginner

asked in Plans & Add-ons

New line promo after recent activation

I just moved to Koodo about a week ago and there is now a promotional plan available that is cheaper and with more data. Can I switch to this plan? I don’t want to go through the hassle of cancelling and then reactivating because I would like to keep my transfered phone number.

1 month ago

NathanRockstar

asked in Purchases & Returns

JaneMelBeginner

asked in Tips, Tricks & Troubleshooting

New Phone - Number transfer issue

I am new to Koodo. Just received my new phone. I need to transfer my old number from my old provider. Koodo says I need to leave my old phone on so that I can say YES to the transfer request. The problem is that my old phone is dead. How do I proceed?

1 month ago

bdmaxwellConnector

asked in Plans & Add-ons

Cancel Stream+

I would like to cancel Stream+ but can't find a way to do so in self-serve.

1 month ago

shakirahudgeBeginner

asked in Plans & Add-ons

data roaming not working when overseas in Australia

Hi,I am currently in Australia and according to my plan have international easy roam enabled for my plan. However, I have not been able to connect to a network automatically, manually, and have tried all the troubleshooting advice given on the Koodo forum. My phone shows ‘SOS’ and is still unable to connect. Please assist in resolving this issue as I am unable to call a Koodo rep to figure this out.

1 month ago

Gurj Bajwa

asked in Tips, Tricks & Troubleshooting

Upgraded to eSimm but my phone doesnt support? S20+ 5G

I ordered a new S24+ coming in few days, I went ahead and changed the sim to eSim as i have two sim cards (one from another company). It was only until after Agent set it up at store that my S20+ 5G doesnt support eSim? model: SM-986W, I purchased this phone used. So now my question is can I revert back to Physical sim for time being? Thank you

1 month ago

fast227Beginner

asked in Tips, Tricks & Troubleshooting

Asus Zenfone 10 - MMS not working

I own Asus Zenfone 10, MMS not working. Mobile network is own, I have tried resetting the phone, resetting mobile network settings, and adjusting APN settings. Recommendations would be appreciated.

1 month ago

Mohs9nBeginner

asked in Purchases & Returns

problem with my promotional internet data

When purchasing a SIM card, I received a bonus of 45 gigabytes for buying a plan. In the second month, as I had used less internet volume, I switched my plan to a cheaper one. Unfortunately, I lost the bonus internet volume and have no access to it anymore. Additionally, I was not aware that changing the plan would result in losing the bonus volume, which has upset me greatly.

1 month ago

JTUserBeginner

asked in Billing & Payments

Customer Service Email

Hello, I'm currently out of the country and have a bunch of easy roam charges despite not calling/texting on those days (they all show as a 1-minute call on my invoice). How do I talk to someone via email to get these erroneous charges removed? Thanks for your help.

1 month ago

cctchoizxcOrganizer

asked in Billing & Payments

Connection Fee Refund

I started my plan and paid $60 connection fee on Dec 2023. I have told that the connection fee would be refund after two to three months. However, now I have receive the bill for March and the fee is not yet refund. Could I know what happen now and when would I get the refund? And would the tax also refund as I think part of the tax in Dec 2023 bill is related to the connection fee?

1 month ago

tytts2Beginner

asked in Plans & Add-ons

Cancel Stream+

Hi,I have removed my subscription for Stream+ on 3 Jan but lately found that it is still on my bill of February. Seems like it is auto-renewed somehow. May I know if anyone can help to confirm the cancellation and there is not further billing of the cancelled service afterwards? Many thanks.

1 month ago

beybechezBeginner

asked in Plans & Add-ons

Cancel Stream+

Hello, can someone please help me to cancel Stream+. I can't seem to find a way to do so in Self-Serve. Thanks in advance!

1 month ago

Ausman19Beginner

asked in Plans & Add-ons

Need help removing stream+

Cant find stream plus under my add ons or anything in self serve. I just want to remove this subscription from my account so I am not getting billed $30 extra a month. If anyone knows how to remove this please let me know. Thank you.

1 month ago

J11ASMITHConnector

asked in Tips, Tricks & Troubleshooting

I am unable to Easily Roam in Senegal

I have added easy roam but I am unable to easily roam in Senegal. No connection to the network.

1 month ago

GogoretroAdvisor

asked in Plans & Add-ons

Change Plans?

I see on the Koodo site that they are offering new customers 50 GB for $34. My family signed up in mid February for 30 GB for $34. Would Koodo change our plan to 50 GB if I gave the rep a call? What is the likelihood they would? Would there be a charge? Thank you.

1 month ago

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