Koodo Community
Question

Why doesn't my Samsung A53 phone work without Wi-Fi outside the home?

  • 27 January 2024
  • 2 replies
  • 44 views

Hello,

I was trying to use my phone today to get back home by bus. However, it will not do that unless I have wi-fi while I am outside. How do I fix this?


This topic has been closed for comments

2 replies

Userlevel 7
Badge +4

Hello,

I was trying to use my phone today to get back home by bus. However, it will not do that unless I have wi-fi while I am outside. How do I fix this?

Did you enable mobile data on your phone? https://www.samsung.com/latin_en/support/mobile-devices/how-to-enable-or-disable-mobile-data-on-your-galaxy-phone

Userlevel 7
Badge +4

When you mentioned it does not work, how was your call and text?

Additionally, which plan are you on? and was your phone a Canadian version ?