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Hello.  I notice Koodo doesn’t have any Google Pixel phones available in their shop, and I was wondering if I buy a Pixel 6 this fall directly from Google, could I easily transfer the sim card from old to new phone and go about my merry way, or do I have to make sure the Pixel 6 works with this network?  I vaguely remember something about certain phones not working with certain carriers. Thanks for any info. 

On my addons it says i have $0 1000min International LD Add-on (US, IND, GER, CHINA, HK, TW, BD, ITALY, MEX, AUS, Macau) But When I call the UK it says international calling isn’t enabled on my phone which then tells me to call *611 which is just an automated bot that points you to the chat bot instead of an actual person. How do I active long distance calling on my phone

I am nervous about using Koodo’s ‘Easy Roam’ for future travel to the US. I will have lots of information on my phone (hotel reservations; COVID test results; vaccine proof etc) and need to be sure that Easy Roam is ‘easy’. Will my phone automatically connect when I get to the US? Has anyone had experiences (good or bad) with using Easy Roam in the US?

I purchased a data booster 1GB on Aug 25  but I can’t use it even though I haven’t use any of the data. Then I purchased it again  and worked this time. However, I was charged twice even though the first time doesn;t work and I wasn’t able to access the data.

Hi, I’ve got an iPhone that is really messed up.  Sending/Receiving texts & voice calls are not working properly.  Is there a number I can call to get this resolved ASAP?  I think there is something wrong with the connection to Koodo.  Carrier settings maybe?  Is there somewhere on this site that I can find the required settings I need to have in my phone? Here are the details from the test I have done this morning:Receiving texts:Slow to receive texts from iPhone. Not immediate – takes minutes.Receiving texts from Andriod, but likely very slow. Cannot test because I don't have an Android phone beside me. Sending texts:Sending texts is extremely slow and failes with “Not delivered”. Receiving phone calls:From another iPhone it doesn't ring and goes straight to VM.From landline it does not ring and does not go to VM. Please help.Thanks.

Hello, I’m having major problems with text messages (SMS) I cannot send text messages and/or I have to re-attempt 3-4 times. If they do go through, it is after 20-40 minutes I cannot receive text messages and/or I get some 10-40 minutes after they were sent by the contactExtra details:Huawei Mate 20 Pro Android Data works Calls work One of the texting apps eventually gave me an ‘’ERROR 332’’ mention Post paid Customer for several years I meet these conditions:Coverage is excellent, antennas full Bills paid Plenty of battery Device up to date ANDROID version up to date appropriate apps up to date I have tried:Fully shutting down device, wait 30/60/300s, reboot Force stop my texting app, restart it Enabling/disabling data Try an alternate texting app Went airplane mode a few minutes, then disabled that mode Removed my SIM card, wait a few minutes, re-inserted SIM card (also done so with a power off/power on cycle) What next? I see no mention of an outage from KOODO or TELUS 

Wanna ask something.I’m using prepaid plan for now. But it seems like there has postpaid plan when I click the change base plan.So here is the question.Are those postpaid plan? If so, can I change my prepaid plan to the postpaid plan without change sim card?Thanks, regards.

I am on a talk only post paid plan for $20 per month, but I wish to keep my number and change to a pre-paid base plan for $15 and then add a gig of data for $30, just in case I need some extra data, as I rarely use my phone. Do I need to change SIM cards? Can I do it over the phone, or should I visit a store? Is there still such a thing a post paid versus pre paid SIM cards or are they all the same now?

I have spent days trying to get to my bill to see it. Now overdue. I know how much it is but I don't have account # to set up at bank. Selfseve keeps telling me my info is wrong.  (Pre paid).  Once I had computer to help halfway had to get human in turn had to try many different things to get me in and said I should not have another problem. That was over a week ago before my bill was due. Now I can't even get to the computer to get human. I'm really frustrated and ready to go elsewhere. Never had this problem in my life paying a bill. I just want it sent to me either by paper or email. Is that possible also. So how do I get my account number plz. Desperately lost in computer space. Phyllis 

Trying to determine if the international long distance saver add-on ($3/month) will help reduce the long distance costs on the home phone. Also, I wondering do I need to purchased the add-on separately for each ofmy mobile numbers (2)?

Hi allIs the outgoing server still smtp.telus.net? I am having trouble sending. The port used to be 587 for starttls?No sign in required as long as I connect via Koodo LTE?If a sign in is required, how can I reset my password? That might be my problem.Thanks!Rick

Sorry, I guess this is an odd topic, but thought I’d ask regardless. I am trying to port an existing phone number setup on a prepaid Koodo plan. I am told that once I port that number, my account gets cancelled (along with all the prepaid Boosters I have). I was hoping to port the number but NOT cancel the account. I was hoping to buy another Koodo SIM and setup on this account. Based on a call with Koodo, the only option is to port, which will cancel account. I am simply trying to keep my Koodo prepaid account active wfter I port and setup a new phone number on a new SIM. Koodo is happy to have me simply leave, which I will do if there’s no solution for this. Anyone have any ideas? Thanks!

Just signed my son up for pre pay with koodo on my old iphone 8. He can only send and receive texts when he’s home and connceted to wifi. The plan doesn’t include data so I tured it off on the phone. Incoming and outgoing calls are working just not texts. Help please!!!

If I use self service to add the International Long Distance addon, is it added immediately?  I.e., can I place a call as soon as I’ve added it at the saver rates?I need to call New Zealand on rare occasions, and it would pay for itself after the first 3 minutes.  But I also go months without needing to call, so I’d rather just add it when needed then cancel.  Does that work? Thanks….  Perry.

My Plan has limited outgoing minutes. Can i use my home WIfi network to make Wificalls and it will not count against my outgoing cellular minutes?

I noticed a few days ago that despite being on my own Wi-Fi, somehow I still used almost 2GB worth of data… This put me eerily close to my limit. Therefore I turned off data on my phone, yet for some reason my data usage is still increasing…How do I completely disable my data to prevent going over the limit until the month resets?

Just changed my plan to one with more data, I was charges a prorated fee and understood the new plan will take effect immediately. Meaning I should have more data, just looking for clarification. 

I am currently on a plan with Koodo, with a Koodo Samsung phone, and I just paid off my Tab. I just received a new Samsung phone as a gift, and I'm not sure how to switch my current plan over to the new phone. Any help would be appreciated.

I received an email from koodo (yes, their proper email) and phone number giving me a deal for a new phone. I had the option to get a new phone without having to pay the $60 remaining on my tab. I’ve done this before, years ago they offered a similar deal and it worked. But this time I was still charged for the remaining tab. Why?

I have a prepaid plan. Basic stuff, nothing fancy. I pay $25/mo+taxes  (every 30 days which keep shifting my expiration date earlier and earlier), and my current expiration date was SEP-02. I MADE A PAYMENT ON SEP-01, and yet my online account is showing that my account is SUSPENDED,  because of “insufficient funds”, even though my account BALANCE CLEARLY SHOWS $25!!! So I PAID AGAIN on SEP-02, ANOTHER $25, and the system said “suspension lifted” or “account restored” or whatever the message says. But I go back to my account and IT STILL SAYS “SUSPENDED”, and now $50 IS IN MY BALANCE!!! WHAT THE HELL IS GOING ON???? 

When trying to refer someone and logging into the referral site I get a great message “You don't have any services eligible for this program.”

So my current plan is $45/month for 2gb and right now if I change my plan to the current $45/month plan, i get 3gb a month instead. Would I still have to pay whatever is in the tab bonus balance? 

HiI’m a newcomer to Canada, so my card is still foreign, so I can’t buy on Koodo online.So, I’ve got no Canadian card, and no SIN yet.I want to know if I when buying my SIM on store, will I be asked for local credit card, or SIN number or any other document, I want to know to avoid lacking of such document when I go to the store. Thanks.

I’ve had the wireless home phone for about a year now and have had no real issues until now.About 2 weeks ago I no longer got a dial tone.I have connected my handset directly into the Alcatel hub - no change - still no dial tone.The battery is fully charged and I get all the bars lit up for the signal.I have tried logging into the home phone at 192.168.1.1 as per the user guide and am not able to reach it (no response).I have no network issues.I have tried pinging 192.168.1.1 and receive no response.I have a standard network config. My Telus router is located at 192.168.1.254 - so no conflict there and I have no other routers on the network.Any suggestions?

My data stopped working last month. It showed I had used around 150mb of data early in the month and then it plateaued. I couldn’t get any connection of any sort when not connected to wifi.I have a OnePlus 6, just upgraded to a 4gb plan today (still not working), I have removed the sim card and put it back in, reset network settings on my phone, and when I went in to adjust the APN details, it wouldn’t save. Yes, the phone’s data option is turned on. I had the data block set for my limit of 2gb turned on but the data still doesn’t work when that’s turned off either.The APN is likely the problem. I can’t edit the existing one and I cannot add a new one. I have reset it a number of times. The APN says services.koodo.com when the website says it should be sp.koodo.com. There are other discrepancies too. What do I do?Thanks for your time and support in advance.